CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Visitors want to feel that they’re talking with someone real, even on social media.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

Experience Investigators by 360Connext

JANUARY 12, 2015

Not entirely surprisingly, these customers are also the ones most likely to share their happiness and spread the word about your business. In fact, they are 70% more likely to do so if they are part of a loyalty program or “VIP” customers.

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

Win the Customer

SEPTEMBER 21, 2020

Instead of always trying to rope in new customers, you should focus your time and effort in improving the experience of these existing clientele. In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store. Improve Your Customer Support. Integrate Instagram.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

Ecrion

SEPTEMBER 3, 2020

How to Boost Digital Customer Engagement | Measuring Digital Customer Engagement. Customer engagement has always been a key element of any business marketing strategy. However, the digital age has made it easier and more important to engage with customers in positive ways. Social Media.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. The best customer loyalty programs take customer input seriously and use it to make improvements.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

ProProfs Chat

MAY 31, 2019

Increasing customer retention by just 5% boosts your profits by 25-95%. 20% of customers are typically responsible for 80% of a company’s revenue. # How to Cultivate Customer Loyalty. The question arises as to what approach should a business take to cultivate brand loyalty among its customers.

Loyalty Programs 66

Loyalty Programs Loyalty Net Promoter Score Omnichannel 66

Optimove

JANUARY 6, 2025

When First Timers Make a Second Purchase: 39% of fashion and beauty customers return to make a second purchase within the first month, and 62.5% return to repurchase within three monthstarget this window to boost loyalty. Higher Spend: Repeat customers spend 23% more per order than one-time buyers.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

CSM Magazine

FEBRUARY 6, 2025

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

Experience Investigators by 360Connext

APRIL 7, 2015

Never mind that they are sending emails about merging loyalty programs and becoming one airline. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Airlines 307

Airlines Customer Experience Travel Books 307

AskNicely

AUGUST 22, 2018

How many customer loyalty programs do you belong to? customer loyalty programs and yet is only active in 3.9. And research from Capgemini points out that almost 90% of social media comments on loyalty programs are negative. Customize Offers. I’m not even sure I know.

Loyalty Programs 60

Loyalty Programs Loyalty Feedback Net Promoter Score 60

Optimove

DECEMBER 11, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The 5 best practices to convert new customers into loyal customers Below are the five best practices for turning new customers into loyal ones for years to come.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. Must-know customer service statistics of 2024. ( [link] ). Accessed 9/19/2024.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

PeopleMetrics

APRIL 10, 2017

Here are a few excellent strategies you can use to make loyal promoters out of your customers. Engage with Customers Online. Customers can buy things anywhere. You’re selling your brand, and for customers to become promoters, they need to love your brand. The way to reach customers is to engage with them directly.

E Commerce 102

E Commerce Social Media Loyalty Programs Events 102

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Ask for Customer Feedback Requesting feedback shows customers how valuable their opinions are.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Points and miles are a dominant and popular form of loyalty value.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Currency Alliance

MAY 9, 2017

For many years companies have given rewards to customers in exchange for increased share of wallet and information that enables marketing activities. But getting real value from loyalty programs has become harder and harder. The old business model might have worked when only a few very large brands had loyalty programs.

Loyalty Programs 40

Loyalty Programs Loyalty Social Media Consumers 40

Currency Alliance

NOVEMBER 22, 2016

For many years companies have given rewards to customers in exchange for increased share of wallet and information that enables marketing activities. But getting real value from loyalty programs has become harder and harder. The old business model might have worked when only a few very large brands had loyalty programs.

Loyalty Programs 40

Loyalty Programs Loyalty Social Media Consumers 40

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. However, customers today interact with brands across multiple channels, including SMS, in-app messaging, social media, and direct mail.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ClearAction

MAY 28, 2015

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. Q: What does “micro level” problem solving in customer experience mean?

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

BirdEye

JULY 5, 2023

Increase sales – Existing customers trust your brand and know your products, so they’re more likely to continue purchasing and engaging with your business. Outdo your competition – Relationship marketing can help you create a loyal customer base who will prefer to stay with you over your competition.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

CSM Magazine

MAY 24, 2021

With the pandemic remaining widespread, business owners are now asking the question—how to maintain strong customer engagement during COVID-19? Reinventing Customer Engagement. Customer engagement is the process of strengthening your emotional connection with your customers. Keep Your Lines Open.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

Michelli Experience

MARCH 2, 2016

Recently Starbucks announced a change in their highly regarded loyalty program and I heard both praise and deep criticism. Sadly, I felt very old because in 2004 the mere mention of a loyalty program at Starbucks was not well-received. 2) Drive Profitability – Every customer should be treated caringly and with respect.

Loyalty Programs 45

Loyalty Programs Loyalty 2004 Rewards Programs 45

ShepHyken

OCTOBER 6, 2023

In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. Providing Exceptional Customer Experiences Creating exceptional experiences at every touchpoint of the customer journey is vital.

2023 66

2023 Loyalty Social Media Loyalty Programs 66

Ecrion

JULY 23, 2020

Customer Account Creation | 3. Stellar Customer Service | 6. Establish a Loyalty Program | 7. Many brands place a heavy emphasis on customer acquisition in order to increase their sales numbers. But, customer retention is something just as important. Establish a Loyalty Program.

Customer Retention 102

Customer Retention Loyalty Programs Loyalty Social Media 102

CSM Magazine

OCTOBER 21, 2024

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Customers are more likely to linger when they sense an environment is well-managed, but subtle. A great rewards program is intuitive, easy to join, and worth the effort. in a wellness shop).

Retail 52

Retail Engagement 2029 Customer Experience 52

ShepHyken

SEPTEMBER 19, 2022

The author shares a few ideas and examples on how to deliver on all four of these foundational loyalty strategies. The ‘invisible’ Future of Customer Experiences by Elliot Maras. My Comment: Sometimes, the best customer service is invisible. My Comment: How many different types of loyalty programs are there?

Article 66

Article 2022 Loyalty Programs Customer Service 66

Currency Alliance

FEBRUARY 26, 2021

So, with competition across nearly every category, all companies now need a loyalty strategy. Not every company needs a loyalty program with points, gift cards, or other incentives, but very few businesses can survive without a base of loyal customers that makes up 30-50% of recurring total sales.

Loyalty 59

Loyalty Customer Engagement Engagement Airlines 59

Win the Customer

SEPTEMBER 21, 2020

Instead of always trying to rope in new customers, you should focus your time and effort in improving the experience of these existing clientele. In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store.

E Commerce 52

E Commerce Sales Customer Engagement E-support 52

InteractionMetrics

MARCH 27, 2025

Customers remember and reward this kind of personal touch. Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theyre really meant to create excitement that keeps customers engaged.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

Help.com

MARCH 14, 2016

71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Make your business more customer-centric. “A Reward loyal customers. Video in customer support is growing.

2016 45

2016 Customer Engagement Engagement Social Media 45