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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur Categorie(s): Customer Engagement Customer Experience Customer Service Mobile Multichannel Customer Service Social Media The rise of the smartphone has transformed how people interact with each other, brands and the world around them.

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Monthly Mash and The Omnipresent Customer

Customers That Stick

Customer Service ‘Top 10’: Our Best Blogs To Get Your Customer Experience Primed For the Holiday Rush - Compilation post from Disney Institute will help you get your Customer Experience holiday ready. Twenty four tips to make it easier for them.

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Mobile Apps: Streamlining Customer Service for Financial Institutions

CSM Magazine

Mobile apps bring your financial life to your phone, so you can check in, move money, or ask for help whenever, wherever it suits you best. This constant availability removes traditional barriers, ensuring customers can get assistance without delays.

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Mobile Tools for Better Customer Experience

Bold360

From adopting mobile marketing strategies to optimizing your website for mobile use to streamlining mobile customer service, there are a lot of ways to offer customer support and enhance customer service through mobile solutions. With that in mind, we?ve

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Nailing the Numbers – Your Future Equals Your Customer Experience

Michelli Experience

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

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16 Statistics Shaping the Future of Customer Service

Tricia Morris

Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement ).