ViiBE Blog

OCTOBER 28, 2021

Customer shopping online who is satisfied with the store's digital CX 1. Customer experience, or CX, is the overall experience of a customer interacting with a company. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is CX? Download now 3.

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Gainsight

AUGUST 26, 2021

But what about all of the other interactions that your teams are having with potential or existing customers; is there more that they could be doing to deliver the level of service that you and your customers expect? Here are three key ways customer success thinking crosses over to also help teammate success.

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SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like they know us better than we know ourselves!

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SurveySensum

NOVEMBER 25, 2022

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . Every customer wants their issues to get resolved quickly. CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task.

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Eptica

AUGUST 7, 2019

In this post, I want to talk about how brands can ensure that they close the loop and ensure that customer intelligence is acted on quickly and appropriately. Clearly, to achieve this, companies need to go beyond simply providing a satisfaction score, to look at why consumers are feeling the way they ar e.

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SurveySensum

JUNE 24, 2023

6 Simple Steps for Measuring Customer Satisfaction Challenges and Pitfalls to Avoid While Measuring Customer Satisfaction Biased or Unrepresentative Samples Incomplete or Inaccurate Data Collection Overlooking Qualitative Feedback Failure to Act on Customer Feedback Lack of Integration Across Departments To Sum Up!

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Bold360

JANUARY 5, 2017

While sales may have reached peak performance, cx often takes a hit, most drastically for e-commerce and travel businesses. If a customer couldn’t find answers online, you lost business. If a customer couldn’t reach an agent or manage to ask a question or receive support, you lost business. Let’s look at some facts.

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ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%. ViiBE Blog How can live chat integration with co-browsing improve CX?

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SurveySensum

JULY 11, 2023

Leverage personalization in email marketing by addressing customers by name and suggesting relevant products. Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Train and empower your support team with the right tools.

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SurveySensum

JULY 13, 2023

– Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Stage 1 – Awareness The first stage in an in-store retail customer journey is called “ Awareness ”.

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SurveySensum

JULY 13, 2023

– Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Stage 1 – Awareness The first stage in an in-store retail customer journey is called “ Awareness ”.

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Thematic

MAY 19, 2022

This empowers product managers to focus on building products with better market fit, whether the company’s product focus is a trail shoe, new e-bike technology or a SaaS offering. implement is a Voice of the Customer (VOC) program for the product team. One game-changing system that product ops managers can (and should!)

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Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Facebook Custom Audiences + Optimove = A killer retention marketing channel. Request a Demo.

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SmartKarrot

JULY 5, 2022

Customer expectations keep changing, and all business updates revolve around these changing expectations. During the last few years, customer expectations have changed beyond recognition. And do you know what change this expectation has brought in the B2B SaaS world? Today, customers want convenience.

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SurveySensum

OCTOBER 31, 2023

Now that you know the importance of customer experience, let’s talk about the customer journey. Customer Journey A customer journey is the path customers take when interacting with a business – covering everything from discovering a product to deciding to buy and the follow-up interactions.

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Kustomer

AUGUST 23, 2021

At the height of COVID-19, e-commerce saw 10 years of growth in just 90 days, with a whopping 84% of consumers moving their shopping online. In just a year, Wave saw a 5X return on investment using a brand interactions platform to handle customer inquiry spikes and leverage conversational AI to strategically improve their CX.

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SurveySensum

NOVEMBER 7, 2023

Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. billion in 2022, and is forecast to exceed 7.7 billion by 2028.

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Kustomer

JUNE 27, 2022

Compassionate customer service is central to meeting the needs of the modern consumer from any generation of shopper. Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software? Types of Customer Support Software.

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SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. STEP 3: Optimize customer journey Use the feedback to optimize the customer journey and provide better guidance. Yes/No Did you face any issues while shopping?

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SurveySensum

MARCH 1, 2024

This isolated interpretation can lead to missed opportunities for learning from industry leaders and adapting to evolving customer expectations. Example : Consider an e-commerce company celebrating a commendable NPS score without peering beyond its own successes. How to benchmark your NPS Score?

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Playvox

MAY 25, 2023

For less urgent inquiries, customers lean on email as a preferred communication channel. Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. So embracing the digital age is inevitable.

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ViiBE Blog

AUGUST 18, 2021

A customer-centric strategy could be a great way to bring it back to basics. It is crucial to identify customer expectations and figure out how to exceed them to create a customer-centric business. Identifying customer expectations. There are several ways to identify your customer’s expectations.

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ViiBE Blog

AUGUST 27, 2021

Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. On the one hand, ViiBE gives your support team the tools to do their job thoroughly and quickly.

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BirdEye

SEPTEMBER 11, 2023

AI-driven customer experience models employ artificial intelligence technologies to help businesses provide personalized, seamless, efficient, and improved customer interactions. The many benefits of this solution also include improving your customer acquisition, conversion, and delight processes.

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SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. That’s where we come in.

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Kitewheel

JANUARY 25, 2019

As I discussed in a previous blog , many businesses are using CDPs, and now Virtual CDPs to address this challenge, but it really comes down to being able to combine and use data throughout the customer journey. This data should be used to recognise the customer and where they are in their travel purchase journey.

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Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. For many customers, consistency must be a given. How-to instructions.

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ViiBE Blog

JANUARY 20, 2022

One of them is the implementation of complementary tools like visual support to build strong, long-lasting relationships with clients. The right digital interaction increases the chances that customer journey will end in favor of the offered product and helps maintain customer loyalty 1. What are customer touchpoints?

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