Customer Expectations Customer Relationships Loyalty Programs 
InMoment XI
MAY 10, 2022
If you design your store to provide an appealing experience, customers will be more likely to visit your store as an activity or a destination. Customers expect stores to be well-stocked with high-quality merchandise. Use this to your advantage as you build customer relationships through your marketing campaigns.
GetFeedback
DECEMBER 21, 2018
30% of consumers are switch providers because they feel that there is no reward for loyalty. After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones. ( Customers enrolled in a loyalty program visit a company’s site 35% more frequently.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MAY 14, 2022
The customer stories shared at various touch points throughout the customer journey not only capture the thoughts, feelings, and attitudes within each unique experience, but confirm the congruence—or lack thereof—between customer expectations and the reality of the experience delivered.
InMoment XI
OCTOBER 29, 2024
In general, loyal customers are a by-product of excellent customer service. Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain.
Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.
InMoment XI
NOVEMBER 21, 2024
For example, if price is a significant factor for your customers, you can satisfy them by adjusting your pricing model or offering loyalty rewards. A deeper understanding of customer expectations highlights areas for improvement. It shows you what features to prioritize based on customer pain points. Take Action.
InMoment XI
DECEMBER 10, 2024
To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! Use surveys and social media monitoring to capture insights into customer experiences.
Expert insights. Personalized for you.
370 
Let's personalize your content