Kano Model: Decoding Features for Customer Satisfaction
SurveySparrow
NOVEMBER 28, 2023
The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction. Your customers expect a tasty meal—nothing fancy, just good food. That’s the basic expectation, right? Now, imagine you’re running a restaurant.
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