CSM Magazine

NOVEMBER 18, 2020

Agents working from home and changes in customer expectations are just two of the challenges that organisations face. Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times.

E-support 52

E-support Customer Journey Mapping Return on Investment Competitive Advantage 52

Hero Digital

DECEMBER 27, 2018

Today, the customer journey spans across digital channels (websites, mobile apps, smart TVs) and physical ones (in-store shopping, face-to-face financial planning meetings, doctor-patient appointments). For brands to thrive in this environment, they must approach customer experience holistically and bridge any gaps between outlets.

2019 40

2019 E Commerce E-support Return on Investment 40

Eptica

JUNE 13, 2018

Managing up and down Ideally you want to select a range of relevant metrics to evaluate the customer experience – relying on one alone doesn’t work. There’s actually a hierarchy of interlinked CX measurement metrics that support each other. The importance of customer experience in a winner takes all world.

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

CSM Magazine

OCTOBER 10, 2023

This new way to pay is all about making things more convenient and customizing the experience makes it even better. Businesses can make the payment pages align with the look and feel a customer expects from their brand. They can even personalize payment reminders to each customer, taking the convenience factor to the next level.

E Commerce 59

E Commerce Financial ROI Return on Investment 59

West Monroe

FEBRUARY 18, 2024

The revolution of digital consumer lending Consumer lending is at a clear inflection point, moving from product to customer-centricity as customers expect easy and fast onboarding, hyper-personalization, real-time decision-making, and data-driven underwriting across credit needs and offerings.

Consumers 52

Consumers Technology Banking Financial 52

West Monroe

FEBRUARY 18, 2024

The revolution of digital consumer lending Consumer lending is at a clear inflection point, moving from product to customer-centricity as customers expect easy and fast onboarding, hyper-personalization, real-time decision-making, and data-driven underwriting across credit needs and offerings.

Consumers 52

Consumers Technology Banking Financial 52

Bizagi

JULY 8, 2020

Enterprises can achieve significant cost savings by moving to the cloud and OpEx expenditure for flexible usage and infrastructure in areas such as data storage and e-commerce platforms. After all , acquiring a new customer can cost five times more than retaining an existing customer.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%. ViiBE Blog How can live chat integration with co-browsing improve CX?

2021 52

2021 Download E-support 2022 52

Magellan Solutions

MAY 29, 2021

Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. And it turns out that social platforms can not only aid patients with their immediate needs, it can also be a way to support hospital staff, nurses and doctors. Giving Work Support.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

Hero Digital

DECEMBER 10, 2018

As customer expectations grow as vastly and quickly as their choices, it’s not a great surprise that traditional retail players like Macy’s, J.C. Their strategies have always incorporated disruptive ways to approach e-commerce, which has afforded them the ability from day one to take innovative, calculated risks supported by user data.

Technology 40

Technology Customer Experience E Commerce Retail 40