InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

CSM Magazine

FEBRUARY 19, 2025

Restaurants that strategically implement AI for ordering, recommendations, and customer service can not only reduce wait times but also provide a customized experience that makes guests feel truly understood. These advancements are especially relevant in an increasingly digitalized market.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

ShepHyken

DECEMBER 17, 2019

Tips to Creating an Amazing Customer Service Experience in Hotels and Beyond. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world. Shep Hyken interviews Rupesh Patel.

Hotels 103

Hotels Guest Experience Hospitality Consulting 103

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It drives repeat business and loyalty.

2019 92

2019 Article Customer Service Guest Experience 92

InMoment XI

JANUARY 16, 2024

The integration of AI technologies empowers businesses to navigate the evolving landscape of customer service with agility and responsiveness, ensuring sustained success in meeting and exceeding customer expectations. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

Think Customers

MAY 10, 2016

These days, it seems as if all customers have heightened expectations for receiving consistent customer experiences. I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M.

Hotels 56

Hotels Customer Experience Guest Experience 2016 56

CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today.

Hospitality 52

Hospitality Hotels Customer Experience Guest Experience 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

ShepHyken

AUGUST 1, 2022

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences.

Article 75

Article 2022 Customer Service B2C 75

Service Untitled

FEBRUARY 8, 2012

Brands Keys Customer Loyalty Engagement Index sets Dunkin’ Donuts as number one in customer loyalty for the coffee category. The coffee category included ratings on consumer preferences, the consistency of meeting customer expectations for taste, quality, service, and brand value.

2008 47

2008 Rewards Programs Guest Experience Brand Values 47

Playvox

APRIL 14, 2022

Service standards help to establish positive and effective interactions between a customer and a business. For example, in a restaurant, customers expect a level of promptness, friendliness, service-mindedness, and food-oriented knowledge. Don’t Make Guests Wait.

Contact Center 78

Contact Center Omnichannel Events Webinar 78

Happy or Not

APRIL 1, 2025

Whether through in-app surveys, interactive kiosks, or multiple-channel feedback tools, capturing input at the right moment helps organizations improve customer satisfaction and make targeted improvements. Companies must strike a balance by ensuring that AI-powered customer feedback tools complement, rather than replace, human interaction.

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

SurveySparrow

JUNE 30, 2023

By empathizing with customers, businesses can anticipate their needs and deliver personalized experiences. #2 2 Consistency: Consistency is crucial in customer experience design. Customers expect seamless experiences across different channels and touchpoints.

Customer Experience Design 52

Customer Experience Design Customer Experience Net Promoter Score Touchpoint 52

Michelli Experience

NOVEMBER 14, 2017

While I can go on and on about Ed’s visionary leadership, ability to inspire teams to greatness, top-drawer guest experience delivery and his ability to manage in a crisis, I want to talk about Ed Mady’s signed baseballs. Ok, where is this going?

Brands 45

Brands Hotels Magazine Leadership 45

SurveySparrow

JUNE 28, 2023

Example: The Marriott International hotel chain utilizes mobile check-in and keyless entry, leveraging technology to simplify the check-in process and enhance the overall guest experience. Hence, this innovation saves time for guests and improves operational efficiency.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

CX University

JULY 31, 2024

Happy employees are a prerequisite for satisfied customers. Disney empowers cast members to take charge of the guest experience Disney empowers its cast members to take charge of the customer experience through extensive interactions with guests and rigorous training.

Chief Customer Officer 52

Chief Customer Officer Culture Retail Innovation 52

Steve DiGioia

DECEMBER 14, 2015

How do you expect your business to prosper? Your customers expect much from you, they look forward to the perfection you offer, that you promote, that you insist will happen and that you will provide. But is this realistic, should a customer really expect this? We can only do it all ourselves for so long.

Guest Experience 81

Guest Experience Advertising Presentation Customer Expectations 81

ReviewTrackers

APRIL 17, 2017

Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. They’re also a key source of information for customers when searching for a restaurant.

Customer Success 62

Customer Success Guest Experience Download Feedback 62

John Paul

APRIL 10, 2019

In this recent article from Hospitality Technology , we learn about all the different ways that artificial intelligence is improving and streamlining the guest experience at hotels. From voice assistants in every room to smart mobile keys, the hospitality industry is pushing boundaries when it comes to AI.

Hotels 40

Hotels Hospitality Guest Experience Article 40

Interactions

JULY 31, 2019

Every restaurant dreams of a day when they can make this happen for guests. . With the right technology, like Conversational AI, great guest experience can become a reality. Through sophisticated, human-like, virtual assistants, everything from digital ordering to guest care can be transformed for your guests. .

Sales 54

Sales Multi-Channel Guest Experience Technology 54

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Chatbots Automate Exceptional Experiences.

Exceptional Customer Service 45

Exceptional Customer Service 2018 Customer Service Hotels 45

BirdEye

MARCH 3, 2025

Customers are more connected than ever and can easily find businesses that meet their needs within seconds. If a restaurant fails to meet customer expectations, it only takes one negative experience for them to turn to a competitor. Let’s understand how: 1. Watch the Free Demo Now. See Pricing FREE DEMO 7.

Customer Experience 52

Customer Experience Social Media Guest Experience Loyalty 52