Up Your Service

MAY 3, 2017

Using information about a specific request to anticipate future ones is critical in an era where on-demand apps and 24-hour access to brands are raising customers’ expectations. Customers are delighted when brands care more about them than how much they’re paying and what time they’re checking out,” Kaufman says.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

PK

JULY 15, 2019

2 Loyalty = Outcome; Member Experience > “Loyalty Program”. Many organizations still orient toward customer loyalty within a fairly restricted traditional loyalty program mental model, which produces a narrow focus on the potential solutions for achieving customer loyalty.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

delighted

JUNE 1, 2022

The customer lifetime value formula is essential if you’re looking to achieve substantial growth patterns. If you have a low lifetime value, your business may be failing to deliver on customer expectations. Regardless of your industry, you should be using at least one of the above to get more from your existing customers.

Net Promoter Score 74

Net Promoter Score Customer Retention Loyalty Customers 74

Currency Alliance

OCTOBER 29, 2019

The following quote baffles my mind: According to IRI Worldwide, 74% of consumers globally choose a store based on its effective loyalty programme.[i]. If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating?

Loyalty 40

Loyalty Loyalty Programs Hotels Airlines 40

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? This information allows them to make data-driven decisions when it comes to crafting loyalty programs.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense.

2022 52

2022 Roadmap Customer Relationships 2019 52

SmartKarrot

JUNE 1, 2020

Businesses that manage to implement effective retention strategies tend to increase their sales and minimize customer management costs resulting in high profits. Some of the quickest ways to improve customer retention include; Establish Customer Expectations. Use loyalty schemes to add-customer perceived value.

Customer Retention 10

Customer Retention Social Media Rewards Programs Loyalty 10

Oracle

APRIL 6, 2021

To win and retain customers in the future, grocery retailers must respond to increasing customer expectations around convenience, flexibility, and value. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market. supermarket.

Loyalty Programs 71

Loyalty Programs Retail Loyalty 2021 71

Beyond Philosophy

APRIL 30, 2015

So now what do we do to build Customer Loyalty? According to the Econsultancy blog, we should give them plenty of experiential rewards. Loyalty Programs Disappoint Customers. Are Loyalty cards about loyalty or just another form of offering benefits? It’s tougher than ever to build loyalty.

Loyalty 117

Loyalty Rewards Programs Loyalty Programs 2010 117

SmartKarrot

NOVEMBER 2, 2020

As an e-commerce leader, he said, “The best tactic for customer retention is providing good, honest customer service.” This is what’s worked for me: put up a loyalty program of some kind, where your returning customers are rewarded. You can even reward them by creating a loyalty rewards program.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Happy or Not

JANUARY 23, 2025

The foundation of a successful business lies in its ability to foster customer loyalty and drive repeat engagement. This occurs when businesses consistently meet and exceed customer expectations, ensuring satisfaction with their products and services. Understanding customer data Feedback analytics delivers valuable data.

Customer Relationships 36

Customer Relationships Feedback Healthcare Loyalty 36