Kayako

MAY 13, 2022

Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. White papers.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Avaya

JANUARY 29, 2019

Identify opportunities to enhance compliance and overall efficiency, cost, and quality of customer service. As customer expectations continue to evolve, so must the approach that organizations take to deliver high-quality service that leads to brand loyalty.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

JANUARY 6, 2022

But first, let’s quickly explain what is meant by ‘digital customer experience excellence’. What is digital customer experience excellence? . 66% of customers said they would switch brands if they felt they were being “treated like a number, not an individual.” Accessible.

2022 98

2022 Customer Experience Omnichannel White Paper 98

ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary. d) Step back and look at things from a customer's viewpoint. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

Uniphore

DECEMBER 13, 2021

Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations. Download The Article.

Retail 105

Retail Net Promoter Score Customer Experience Download 105

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty.

2020 90

2020 E-support 2018 Hospitality 90

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

MAY 31, 2016

Handling difficult customers can be emotionally and financially draining, but as Marilyn Suttle points out, a difficult customer is still a customer. This is someone who hasn’t walked away from your company or service, and so their loyalty is still salvageable. Blog, reports, and white papers.

Retail 49

Retail White Paper Social Media Customer Centricity 49

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. You will want to make sure that customers view you as an expert in your field.

2023 52

2023 White Paper Social Media Document 52

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omnichannel 54

Omnichannel 2020 White Paper Social Media 54

Comm100

NOVEMBER 2, 2017

Customer satisfaction surveys can be used to measure how customers feel about a number of different subjects. Whether the customers’ expectations were met. Whether the customers’ issues were resolved. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Satisfaction 79

Customer Satisfaction Feedback Customers White Paper 79

Strativity

OCTOBER 18, 2017

A certain class of brands can charge premium prices and retain loyal customers. In this study, Strativity Group sought to discover the secrets of these brands and what their customers expect from them in exchange for those premium prices and resolute loyalty.

Brands 40

Brands Loyalty Customer Expectations White Paper 40

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 61

Social Media Customer Service Strategies Customer Service Download 61

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. How to Build a Customer Service Knowledge Base. Infographics.

Customer Service 62

Customer Service E-support Article Document 62

Qualtrics

MARCH 2, 2021

Your products and services are only as valuable as your customers perceive them to be. You could spend millions implementing a new cool idea, but if customers don’t perceive it to be valuable, then it’s money wasted. We don't just write white papers. Dr. Geetha Murali, Chief Executive Officer, Room to Read. “We

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

OCTOBER 17, 2017

This is why an effective social media support strategy can double as a stellar marketing strategy – customers trust their friends and contacts more than they trust advertisements. Increase Customer Loyalty. Research has shown that 86% of high-value customers are more loyal to brands they engage with on social media.

Social Media 66

Social Media Customer Service Download Customer Care 66

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 77

Social Media Customer Service White Paper Airlines 77

Amity

SEPTEMBER 15, 2016

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 74

Loyalty White Paper Metrics Sales 74

Amity

APRIL 3, 2014

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 48

Loyalty White Paper Sales Metrics 48