Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. You could also pick some of the best chat or email interactions to share.) Plan a Team Building Outing.

Seminar 61

Seminar Customer Service Call Center Customers 61

Myra Golden

MARCH 18, 2020

Kmart showed me how quickly situations can escalate, and in a lot of ways, my work in retail taught me what not to do in intense interactions. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

Seminar 52

Seminar E Commerce E-support Magazine 52

Myra Golden

APRIL 15, 2017

I focused on those that did not meet and greet me, and not on the beautiful souls I did interact with. Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • I felt empty. That’s okay.

Seminar 58

Seminar Workshop Interaction Connections 58

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Are you trying to improve consistency in interactions? Equip employees to create positive conversations with challenging customers? I have help for you. Pre-empt escalations?

Webinar 51

Webinar Seminar Feedback Interaction 51

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104