SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Michelli Experience

NOVEMBER 14, 2017

In keeping with that message, I am excited to be blogging about one of my favorite leadership brands – Ed Mady and to use Ed as an example of the importance of creating signature moments that frame those “out of earshot” conversations. Branded Customer Experience. Here are just a few examples of Ed’s recent tweets.

Brands 45

Brands Hotels Magazine Leadership 45

Michelli Experience

AUGUST 1, 2017

Whether it is leadership miscalculations or service breakdowns, employees and customers often doubt that leaders and businesses will fulfill promises; particularly if something goes wrong during an interaction. That opportunity is standing-up when things go wrong. Fertile Ground.

Magazine 45

Magazine Leadership 2015 Hotels 45

Strativity

AUGUST 28, 2016

is the undisputed leader in customer experience design and transformation. Winners will be profiled in the November/December issue of SmartCEO magazine and celebrated at an awards ceremony on Tuesday, Nov. Strativity Group Inc. Hackensack, NJ (Aug. 29, 2016) — Strativity Group, Inc. 1, 2016 at the Starland Ballroom. “In

Culture 40

Culture Magazine Competitive Advantage 2016 40

Wootric

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Michelli Experience

FEBRUARY 27, 2018

Since, according to the Institute of Customer Service (ICS), most customer complaints (62%) aren’t about products per se but rather about the way people treat customers during service interactions, investing time and money to, select, train and develop service talent creates a huge opportunity. Investing in service excellence.

Social Media 53

Social Media Magazine Books Consulting 53

Beyond Philosophy

FEBRUARY 17, 2015

Given that this means when you are designing an emotionally engaging experience for your Customers, you could consider to have a male and a female version of it, if that is appropriate. When you think about it, this already happens in experiences today. There are magazines that target men and those that target women.

CEM 167

CEM Magazine Blog Leadership 167