Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.

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Seminar Customer Service Call Center Customers 61

Myra Golden

APRIL 15, 2019

Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

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Seminar Workshop Feedback Communication 75

Myra Golden

JUNE 13, 2017

Training is customized to your needs. I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! •

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Workshop Seminar Customer Service Engagement 55

Myra Golden

APRIL 15, 2017

. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Amy Spence, Training Service Manager, West Education Group. I felt the small group discussions were a great way to get my thoughts and ideas across in a safe, friendly environment.

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Seminar Workshop Interaction Connections 58

Myra Golden

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. After a lot of failed attempts, I created a framework that got angry customers to back down. You will not be sorry.”.

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Seminar E Commerce E-support Magazine 52

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Yet, many supervisors and managers do jus this – hand employees a scorecard and say “Good job” or “Do better.” I have help for you. Develop Calibration Strategy.

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Webinar Seminar Feedback Interaction 51

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Before I started this job as a call center manager, my husband and I started studying Aikido.

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Call Center Workshop Customers Insurance 76