Clarabridge

AUGUST 26, 2015

Getting buy-in for a Customer Experience Management (CEM) program isn’t always easy. We recently hosted webinars featuring GE and Verizon , with discussions about activating the voice of customer in the business in order to glean insights, including best practices for getting buy-in.

CEM 70

CEM Webinar Healthcare Social Media 70

BirdEye

SEPTEMBER 20, 2024

Tools like Birdeye Insights AI and Competitors AI give companies the power to unlock rich customer insights , optimize their operations, and deliver personalized experiences at scale. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management.

2024 105

2024 Innovation Social Media Demo 105

BirdEye

MARCH 3, 2025

This integration enhances customer engagement and develops loyalty through personalized recommendations and tailored promotions. Healthcare industry CVS Health integrated digital and in-person services to create a cohesive customer experience. Listings AI : It is a great tool for optimizing your online presence.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

This integration enhances customer engagement and develops loyalty through personalized recommendations and tailored promotions. Healthcare industry CVS Health integrated digital and in-person services to create a cohesive customer experience. Listings AI : It is a great tool for optimizing your online presence.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Ask your customers directly how they feel about your product or service.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

OCTOBER 18, 2023

The Main Street businesses like many of you — the healthcare provider, the pizza shop, the real estate agent — were not started with a digital-first mindset.“ ” Between social media, messaging apps, online reviews and other digital channels, brands can’t afford to ignore any customer touchpoints. Get started with BirdAI today.

Insights 111

Insights Customer Expectations Consumers Social Media 111

BirdEye

SEPTEMBER 13, 2024

Here are some notable benefits of Google voice search for businesses: Boosts local SEO Get ranked higher for long-tail keywords Enhanced user engagement Be featured on position zero Improved website experience Better customer insights Let’s understand each of these benefits in detail.

E Commerce 105

E Commerce Social Media Healthcare Information 105

BirdEye

OCTOBER 11, 2024

You’ll discover how these AI data scientists simplify customer insights, streamline competitive analysis, and help you make smarter decisions faster. This allows you to accurately understand customer feedback, including nuances like context, sarcasm, and industry-specific terms.

Insights 52

Insights Metrics Social Media Demo 52

Forrester's Customer Insights

APRIL 30, 2024

Healthcare consumers’ expectations for easier, faster, retail-like experiences are not fading away. It is no longer enough to offer a digital front door alone — healthcare organizations must intercept consumers and customers as they navigate an increasingly complex and diverse healthcare ecosystem.

Healthcare 32

Healthcare 2024 Customer Experience Retail 32

Bob Hayes

SEPTEMBER 27, 2018

Integrating information/facts about your customers allows you to gain an understanding about how all the variables work together (i.e., are related to each other), driving deeper customer insight about why customers churn, recommend you and buy more from you. number of variables). genetic counseling, genetic testing).

Marketing 84

Marketing Healthcare Insights Customer Insights 84

Bob Hayes

SEPTEMBER 27, 2018

Integrating information/facts about your customers allows you to gain an understanding about how all the variables work together (i.e., are related to each other), driving deeper customer insight about why customers churn, recommend you and buy more from you. number of variables). genetic counseling, genetic testing).

Marketing 81

Marketing Healthcare Insights Customer Insights 81

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Let’s explore how you can use analytics to revolutionize your customer experience. Think about it.

Customer Experience 78

Customer Experience Management Net Promoter Score Customer Journey 78

BirdEye

AUGUST 6, 2024

Over 150,000 businesses use Birdeye to maximize their online reputation, engage across social media, and gain insights to enhance customer experience and grow. Reputation management : Offers real-time customer insights. Service-based industries such as healthcare, automotive, real estate, and hospitality.

Multi-Channel 59

Multi-Channel Management Social Media Healthcare 59

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. He specializes in operationalizing customer insight to drive better customer outcomes.

2020 132

2020 Customer Experience Magazine Consulting 132

Lumoa

AUGUST 23, 2021

Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 88

Customer Experience Social Media 2020 Customers 88

BirdEye

JULY 15, 2024

This comprehensive event offers valuable insights across industries, including healthcare, dental, automotive, finance, and more. Exclusive keynote addresses: Gain inspiration and insights from industry leaders and Birdeye visionaries who will share their perspectives on the future of AI-powered local marketing.

2024 59

2024 Social Media 2023 Events 59

SurveySparrow

JULY 3, 2023

User management: Assign different roles and permissions to team members, control access to forms, and streamline the collaboration process 6. Zoho Survey A tool that helps you uncover customer insights, measure employee satisfaction, and conduct market research all at once. So, in conclusion, while Involve.me

Multi-Channel 10

Multi-Channel Healthcare Customer Satisfaction Insights 10

ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5

2025 52

2025 Multi-Channel 2024 NPS 52

Lumoa

APRIL 28, 2024

You can also analyze support tickets and the emotion behind what your customer is saying. Lumoa also launched ‘ Ask Lumoa ‘ where you can simply ask the AI any questions and get insights based on your data. Think ChatGPT but for your customer insights.

Multi-Channel 78

Multi-Channel Feedback Consulting Social Media 78

BirdEye

NOVEMBER 8, 2023

For companies seeking strategic insights and industry analysis, being listed or cited positively by Forrester can boost their reputation. Zocdoc Zocdoc is an online platform where users find and book medical appointments with healthcare providers. appeared first on Birdeye Customer Experience Management.

Travel 59

Travel Hotels Social Media Advertising 59

Bob Hayes

SEPTEMBER 18, 2017

Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Customer professionals said their biggest roadblock was the inability of translating customer insights into business operations. Data were collected from January to March 2017.

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

Forrester's Customer Insights

FEBRUARY 5, 2019

Virtual Care Alleviates Key Pain Points In The Care Journey Don’t you miss summer? That time of year when there isn’t a flu epidemic or polar vortex sweeping across the country. Unfortunately, we are in the “darkest hour” of seasonality, when you and your family feel the need to wear a HAZMAT suit to avoid […].

Healthcare 42

Healthcare Customer Centricity Customer Experience Management Management 42

BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Ask your customers directly how they feel about your product or service.

Brands 64

Brands Management Social Media Feedback 64

BirdEye

AUGUST 12, 2024

Service-based industries such as healthcare, automotive, real estate, and hospitality. Businesses aiming to enhance their online presence and expand their customer base. Companies prioritizing customer experience across multiple digital channels. Yext offers cumbersome, manual AI integrations.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

Forrester's Customer Insights

OCTOBER 26, 2022

This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […]. If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Healthcare 26

Healthcare Travel Financial Retail 26

Forrester's Customer Insights

JUNE 17, 2024

There’s just no way to sugarcoat this: US Health Insurer CX Index ratings for 2024 have landed with a resounding thud. This is the second time since 2021 that the industry average rating had a statistically significant decline – and it’s easy to see why: Ten brands scored their lowest ratings in five years. Even […]

Insurance 36

Insurance 2024 2021 Brands 36

Forrester's Customer Insights

MARCH 17, 2020

Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

2009 40

2009 Financial Customer Change Healthcare 40

Forrester's Customer Insights

MARCH 17, 2020

EHRs have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

2009 26

2009 Financial Customer Change Healthcare 26

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked.

2025 52

2025 Multi-Channel Contact Center Social Media 52

BirdEye

NOVEMBER 18, 2024

Client base: Top sectors served include professional services ( 44.9% ), business services ( 39.8% ), and healthcare ( 37.6% ), showing AI’s broad impact across industries. AI-driven insights are helping agencies tailor their strategies, align campaigns closer to client goals, and improve overall impact. Increased productivity: 51.1%

2024 52

2024 Social Media Insights Customer Insights 52

BirdEye

MARCH 25, 2025

Introduced by Fred Reichheld in 2003, NPS has become a widely used tool to capture customer sentiment and gauge the overall health of their customer relationships. NPS’s simplicity has made it a reliable predictor of loyalty, repeat purchases, and even company growth when used alongside deeper customer insights.

Net Promoter Score 52

Net Promoter Score NPS 2025 Metrics 52

BirdEye

MARCH 25, 2025

To show this in action, here’s how Birdeye helped a healthcare provider amplify its local presence. Here’s how a healthcare provider used Birdeye Chatbot AI to convert website visitors into paying clients. Plus, Birdeye benchmarks your reputation against competitors to give you a competitive edge.

Marketing 52

Marketing Social Media Multi-Channel 2025 52