InMoment XI

DECEMBER 10, 2024

Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Businesses that actively use customer feedback for improvements experience a 10% increase in retention rates. Use surveys and social media monitoring to capture insights into customer experiences.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Whether it’s agriculture, manufacturing, real estate, or healthcare, having a team of experts who are knowledgeable in that sector can significantly improve the customer experience.

Banking 195

Banking Customer Experience Financial Touchpoint 195

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. A user-friendly digital experience is as important as the standard of care for most patients. Artificial intelligence can help healthcare businesses of all sizes step up their game and gain a significant edge over their competitors.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? Consumers are accustomed to getting seamless experiences in most aspects of their lives.

Healthcare 105

Healthcare Marketing Social Media Insurance 105

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. The next step is to take a long view when looking at customer relationships.

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

SEPTEMBER 25, 2024

However, for businesses—especially those in finance, healthcare, and legal sectors—NLP has long been essential for processing large amounts of unstructured data. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. Why is Natural Language Processing Important?

Insights 195

Insights Social Media Net Promoter Score Events 195

InMoment XI

OCTOBER 30, 2024

There are various types of customer experiences in the insurance sector. Here’s a quick breakdown of customer expectations by category: Health insurance customer experience : Customers expect easy access to healthcare networks. They expect fast claims processing and personalized health management.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. The next step is to take a long view when looking at customer relationships.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

Thematic

FEBRUARY 24, 2025

Customer reviews – Monitor online reviews to track trends in customer sentiment. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Social media listening – Analyze comments, mentions, and discussions about your brand.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. Looking for a quick and actionable answer on leveraging local social media marketing? Do you know why?

Social Media 59

Social Media Marketing Events Advertising 59

BirdEye

MARCH 27, 2025

How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption? ” “Your money deserves smart management.” Wellness begins with great healthcare. Take care of it.

Social Media 52

Social Media Travel Automotive Healthcare 52

BirdEye

MARCH 27, 2025

Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Read this blog further to explore how to craft yours and unlock 150+ Instagram username ideas customized for your industry with branding tips.

Brands 52

Brands Social Media Automotive Healthcare 52

BirdEye

FEBRUARY 4, 2025

A proactive reputation monitoring strategy helps prevent negative feedback from overshadowing your brand, ensuring trust across social media, review sites, and other digital channels. With Google Alerts and social monitoring , brands gain deeper insights into what customers expectgiving them an edge in optimizing customer experience.

Brands 52

Brands Management Multi-Channel Social Media 52

BirdEye

MARCH 27, 2025

How to turn on captions on TikTok Conclusion Frequently asked questions on TikTok captions How Birdeye Social AI can help with social media management What is a TikTok caption? ” “Your money deserves smart management.” Wellness begins with great healthcare. Take care of it.

Social Media 52

Social Media Travel Automotive Healthcare 52

BirdEye

SEPTEMBER 27, 2024

Social media has become an integral part of our everyday lives, with people sharing their personal and professional experiences online. A recent Birdeye study reveals customers often show more loyalty to individual employees than the overall brand. This is where a strong social media policy comes into play.

Social Media 52

Social Media Advertising Brands Demo 52

BirdEye

JULY 5, 2022

Patients across the country turn to HealthGrades when they’re searching for new healthcare providers. HealthGrades is an online review site with data on more than three million healthcare providers. Patients can rate their experiences using a one to five-star ranking system. Managing your HealthGrades reviews.

Healthcare 98

Healthcare Social Media Insurance 2022 98

BirdEye

SEPTEMBER 8, 2023

In this article, we’ll go over the ins and outs of healthcare reputation management and teach you how to build a better digital presence. Table of contents What is healthcare reputation management? Healthcare reputation management statistics How does reputation management impact business growth?

Healthcare 59

Healthcare Management Social Media Competitive Advantage 59

BirdEye

MARCH 27, 2025

Whether you work in automotive, healthcare, or real estate, we have gathered unique TikTok username ideas tailored to different industries. Examples: @GrowSmartCapital, @SecureFundsPro 7 TikTok username ideas for healthcare businesses For healthcare businesses, your TikTok handle should inspire trust, professionalism, and care.

Automotive 52

Automotive Healthcare Social Media Financial 52

BirdEye

FEBRUARY 21, 2025

Thats why doctor review management goes beyond responding to feedback. Its about shaping your healthcare practice’s online reputation. By managing reviews effectively, you can build trust, attract more patients, and turn positive experiences into powerful endorsements.

Management 59

Management Healthcare Multi-Channel 2024 59

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

JUNE 5, 2024

Now, the digital experience is a key part of healthcare too. Because of this, it’s critical for healthcare brands to choose a secure messaging solution for their patient communications. However, the associated security and privacy concerns often deter healthcare businesses from implementing these solutions.

Healthcare 59

Healthcare Multi-Channel Hospitality Insurance 59

BirdEye

SEPTEMBER 9, 2024

Despite the rise of new social media platforms, Google and YouTube continue to reign supreme, especially when it comes to video marketing. To stand out, businesses and social media managers must take a proactive approach to promoting their YouTube channels.

Social Media 105

Social Media Multi-Channel Demo Healthcare 105

BirdEye

JUNE 28, 2024

One of the first things a consumer will see is a doctor’s online reviews, making healthcare reviews one of the most significant factors determining whether your practice gets chosen over the competition. Table of contents Why do healthcare reviews matter to healthcare providers? We’ll go over that in just a bit.

Healthcare 52

Healthcare Social Media Advertising Insurance 52

InMoment XI

FEBRUARY 1, 2024

Central to Spotlight’s functionality are predictive analytics and customizable dashboards, which enable businesses to understand current data trends and anticipate future customer patterns and behaviors across these data sets. Spotlight is essential in ensuring that customer communications meet the necessary standards.

Social Media 195

Social Media Metrics Telecommunications Insights 195

BirdEye

MAY 21, 2021

Marketing teams are often too focused on delivering great experiences across both physical and digital touchpoints to keep up with the latest social media and SEO trends. . 4MJ Social is an Experience Marketing agency that looks at building up their clients online presence through listings, online reviews, social media and chat.

Feedback 92

Feedback Social Media Healthcare 2014 92

BirdEye

DECEMBER 5, 2023

Strategies for online business reputation management Managing your online reputation combines several strategies. These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online. Here’s a closer look at each of these strategies: 1.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

DECEMBER 5, 2023

This process involves generating reviews, responding to online reviews, monitoring customer feedback through reviews, taking appropriate actions based on the insights gained, and building a solid presence across forums, social media platforms, and Google.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Management 111

Management Social Media Multi-Channel Automotive 111

BirdEye

SEPTEMBER 25, 2023

While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. AI tracks customer sentiment across platforms, which sometimes requires a lot of manual bandwidth and resources for the business.

Marketing 111

Marketing Social Media Advertising E-support 111

BirdEye

OCTOBER 4, 2022

Choosing a healthcare provider requires a lot of trust from a patient. That’s why doctor reputation management is an important part of bringing in more patients to your practice. In this blog, we’ll explain why doctor reputation management can help grow your practice. Table of contents What is doctor reputation management?

Management 98

Management Social Media Healthcare Insurance 98

BirdEye

MARCH 6, 2023

The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

ReviewTrackers

MARCH 17, 2017

Healthcare and Tech. There were a number of tech companies creating solutions for how to better communicate with patients, and how to deliver improved results across entire healthcare organizations. Future of Social Media. Social media is changing fast. Women in Business and Tech.

Technology 79

Technology Social Media Healthcare Events 79

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52