Remove Customer Experience Remove Customer Service Strategies Remove Customer Service Training
article thumbnail

Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. EVERY interaction your customers experience. Lets play 20 Questions. There is a lot here, so Im breaking it into two parts.

article thumbnail

Let’s Play 20 Customer Experience (CX) Questions – Part TWO

ShepHyken

Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

article thumbnail

The Complete Customer Service Training Guide

ProProfs Chat

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

article thumbnail

Why the Marketing Budget Should Include Customer Service Training

ShepHyken

It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.

article thumbnail

Personalizing the Customer Experience Is a Competitive Differentiator

ShepHyken

I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We surveyed 1,000 consumers in the U.S.

Airlines 173
article thumbnail

Five Lessons On How To Personalize the Customer Experience

ShepHyken

I’m sorry if I just revealed how the magic trick works, but it’s so good, and it’s something we can all do, that we need to be reminded how simple it can be to personalize the customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.