Comm100

FEBRUARY 11, 2025

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or an airline website that somehow made it impossible to book a flight without a degree in cryptography. When I finally got a meeting, I expected a roadmap. Thats the reality in many universities today.

White Paper 52

White Paper Financial Banking Demo 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Brands 88

Brands White Paper Social Media Webinar 88

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. White papers. Customer Success Communities.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

White Paper 76

White Paper Social Media Webinar 2020 76

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Download my white paper “New Strategies for Selling to Skeptical Technical Decision Makers” by clicking on this link. .

White Paper 73

White Paper Workshop Roadmap Communication 73

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 54

Omnichannel 2020 White Paper Social Media 54

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences.

Contact Center 56

Contact Center White Paper Roadmap Consulting 56

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. Consistently Remarkable Service.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

West Monroe

APRIL 18, 2017

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. There is no silver bullet in building and delivering a Customer Experience program.

Airlines 40

Airlines White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

Silos are eliminated and brand can better understand the entire customer journey. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

CustomerSuccessBox

JUNE 21, 2022

Include them in the pre-sales meetings with customers and encourage them to share their experiences with them. Also, this way they get to know customers and their pain points better. This leads to a smooth transition of customers and creates a better customer experience. Use Data for Personalization.

White Paper 52

White Paper Customer Retention Webinar Sales 52

Comm100

FEBRUARY 7, 2018

Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? For example, with UserVoice.).

Customer Engagement 44

Customer Engagement Engagement Social Media White Paper 44

Hero Digital

OCTOBER 5, 2019

And there are a few ways to talk to your customers directly. Direct interviews can provide powerful insights into customer experiences with your brand and products. Interviews are a great way to go deep into the needs of a specific persona or customer type,” Atlassian says. Audience Interviews. The Bottom Line.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

Inbenta

JANUARY 26, 2025

The following is an excerpt from our white paper, Executive Guide to AI Investments in 2025: AI adoption across enterprises is steadily increasing, with a projected doubling of GenAI adoption by the end of 2025. Read the full white paper, Executive Guide to AI Investments in 2025.

White Paper 52

White Paper 2025 Return on Investment Roadmap 52