Customer Experience Roadmap White Paper 
Talkdesk
DECEMBER 1, 2020
More than 60% of customers are extremely willing or very willing to switch brands to have a better customer service experience. Customer experience (CX) is critical to retaining and driving business and the mandate to improve it is constant. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .
UJET
NOVEMBER 16, 2020
DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences.
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Gainsight
OCTOBER 25, 2021
Customer feedback loops root your strategy in data that matters. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Customers feel valued. And that can lift cash flow as well.
Education Services Group
APRIL 25, 2021
.” That’s what is so great about Customer Success. There are always opportunities to improve and iterate, ways to make your customer experience better, more streamlined. CS Roadmap. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice.
Talkdesk
DECEMBER 10, 2020
If modernizing your customer experience (CX) isn’t one of the top priorities for the leaders in your organization, it should be. This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state.
ClearAction
DECEMBER 19, 2014
Shared Vision is Essential for Customer Experience Strategy. Customer experience strategy is incomplete without shared vision. When it comes to customer experience , the first thing to agree upon is just who exactly is the customer? Related articles: Customer Experience Strategy: Do This, Not That.
Comm100
JANUARY 14, 2020
For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?
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