TechSee

SEPTEMBER 30, 2024

In today’s tech-savvy world, customer expectations for service efficiency are higher than ever. Traditional support methods are struggling to keep pace with rising demands, but visual service and artificial intelligence (AI) are stepping up to transform customer experiences (CX) across various industries.

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

ijgolding

DECEMBER 2, 2015

Followers of my blog will know that I am keen to share others perspectives on the subject of Customer Experience when the opportunity arises. ” The big question is HOW do you achieve it – how do you transform an organisation to become Customer Centric? I am delighted to be able to do just that in this post.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

White Paper 109

White Paper Customer Satisfaction Telecommunications Download 109

InMoment XI

JANUARY 6, 2022

Though customer experience (CX) programs are always changing and evolving, one element that many brands constantly consider is whether to add a CX incentives program to those initiatives. . Additionally, how can incentives programs help directly stimulate meaningful change and Experience Improvement (XI)? .

White Paper 370

White Paper Rewards Programs Feedback Presentation 370

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

InMoment XI

AUGUST 30, 2022

In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. To put it simply, you need to understand their entire customer experience, from beginning to end. One way to do this is through customer satisfaction surveys.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

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White Paper NPS Demo Books 52

NICE inContact

NOVEMBER 2, 2021

In today's experience economy, businesses can't leave CX to chance. Companies need to align every aspect of the business on the customer experience. For contact centers, this includes getting agents on board by explaining why customer experience matters and providing the technology agents need to be successful.

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White Paper Customer Experience Contact Center Download 83

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Many executives are interested in improving and understanding customer experience. When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 82% describe the customer service process as being a lot of effort. Be brave.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Customer Bliss

MAY 7, 2015

At Amy’s, applicants receive a white paper bag that must be brought back within a week and must turned into a creation that tells Amy’s about who they are. From this white paper bag, Amy’s finds the personalities that will serve and help the customers who visit their shops.

White Paper 195

White Paper Customer Experience Customers Engagement 195

InMoment XI

OCTOBER 12, 2022

However, even though they’re different, it’s important to point out that one isn’t necessarily better than the other—and brands need both if they want their customer experience (CX) programs to reach their potential. Breaking Down the Difference Between Voice of Customer & Market Research.

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

InMoment XI

SEPTEMBER 29, 2022

For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Whether it be transactional surveys , online reviews , or a market research report about your customers, the data you collect needs to not just be analyzed, it needs to serve as a road map of future business decisions.

Banking 370

Banking Retail White Paper Omnichannel 370

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses.

White Paper 52

White Paper Banking NPS Demo 52

InMoment XI

SEPTEMBER 30, 2021

What do you want a customer experience (CX) survey invitation to do? Email survey invitations especially have a hard time convincing the customer to even open the invitation. To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

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White Paper Measurement Feedback Customer Experience 370

InMoment XI

DECEMBER 3, 2021

Want more best practices for how you can craft inclusive experiences? Check out “Designing Experiences with Inclusivity and Accessibility in Mind. This holistic approach to conversation will help your inclusion efforts as much as being gracious about mistakes.

White Paper 370

White Paper Brands Social Media Travel 370

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

White Paper 40

White Paper Financial Leadership Customer Experience 40

Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

2021 88

2021 White Paper Customer Experience Consulting 88

ShepHyken

NOVEMBER 16, 2016

Both are part of the customer experience (CX). So, which customer experience would you rather create? But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Customers can post comments and interact.

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White Paper Marketing Customer Experience Advertising 134

InMoment XI

NOVEMBER 2, 2021

At the end of the day, investing in customer experience (CX) is about more than just the score. In “Four Customer Experience Tools That Fuel Your Customer Acquisition Strategy,” we highlight four CX solutions you can add to your tool box that will help you bring new customers through your doors.

ROI 195

ROI White Paper Customer Retention Customer Journey 195

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance.

White Paper 28

White Paper Social Media Customer Experience Interaction 28

Optimove

NOVEMBER 12, 2024

Optimove has consistently embraced this Visionary role, building solutions that not only anticipate where marketing is headed but also define the future of customer experience. This approach is now critical for delivering relevant, seamless customer experiences. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Comm100

JANUARY 6, 2022

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? 67% of customers said they would spend more money if they received a better customer service experience. Personalized . Accessible.

2022 93

2022 Customer Experience Omnichannel White Paper 93

Inbenta

AUGUST 23, 2024

The answer sounds simple: By offering exceptional customer experiences. By embracing AI-powered solutions, insurers can deliver extraordinary experiences that keep policyholders loyal and satisfied. Read the full white paper, “ Building Policyholder Loyalty with AI ” to get the rest of the story. How do they do it?

White Paper 52

White Paper Insurance Virtual Agent Demo 52

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

White Paper 48

White Paper Consumers Connections Customer Experience 48

InMoment XI

JUNE 15, 2022

When to Send a Traditional Employee or Customer Experience Survey. Most customer experience surveys are designed to be five minutes in length or shorter. Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones. Find out in this white paper by expert Dave Ensing!

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White Paper Consulting Feedback Employee Experience 195

Clarivate

OCTOBER 7, 2021

Kerri Nelson , Chief Operations Officer, Clarivate talks about how companies can improve their end-to-end customer experience, treating everyone as a customer. Now known as Clarivate Customer Experience Services , the team helps companies improve their customer experience in order to drive deeper customer insights.

White Paper 59

White Paper Customer Experience Consulting 2019 59

InMoment XI

OCTOBER 7, 2021

In the customer experience world, most goals are “outcome goals” versus “performance goals.”. customer contact center call, product purchase experience, etc.), customer likelihood to recommend the brand, customer relationship satisfaction with the brand, or customer retention/repurchase behavior.

White Paper 370

White Paper Measurement Customer Retention Contact Center 370

Storyminers

JANUARY 22, 2015

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

2015 65

2015 White Paper Customer Experience Customer Experience Design 65

Avaya

JANUARY 29, 2019

Equally important is the quality of customer experience that agents deliver to customers. After all, customer experience in its simplest definition is measured in the relationship customers have with a brand. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Beyond the Arc

NOVEMBER 11, 2021

complementary white paper Using Personas & Journey Maps: Strategic Tools to Improve Customer Experience Download Now Most businesses serve a variety of customers, each with different needs, goals, and emotional drivers that influence their actions and decisions. Without it, how do you know if you’re [.].

White Paper 59

White Paper Download Customers Customer Experience 59

One Millimeter Mindset

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Customers are skeptical enough about making the decision do business with organizations.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

Natalie Petouhof

AUGUST 15, 2022

“Listening” to customers and employees today can be complex. It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and how they feel doing this. And it’s a critical step toward showing empathy in customer experiences.

Customer Experience 52

Customer Experience White Paper Contact Center Competitive Advantage 52

Customer Bliss

FEBRUARY 9, 2017

If you do customer experience right — think in terms of the five core competencies — then you will (over time) create a customer-driven growth engine and see revenue uptick from your customer experience side. Good customer experience can get you there. Those are awesome numbers.

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White Paper 2017 B2B Article 226

TechSee

DECEMBER 12, 2017

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. This opportunity, driven by the available technology, has given rise to a whole new visual omnichannel experience.

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Omnichannel White Paper Contact Center Touchpoint 144