ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Customer Service 139

Customer Service Customer Focused Customer Service Training Customers 139

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training 105

Customer Service Training Customer Service Contact Center Culture 105

ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. This isn’t just information.

2021 100

2021 Article Customer Service Social Media 100

ShepHyken

JULY 28, 2021

While the always statements above mostly apply to the people, you also want to have a good customer-focused process to support it. The journey the customer takes must be easy. Ideally, you want your customer to say, “They are always easy to do business with.” The point is that it is never a distant memory. .

Customer Service Training 168

Customer Service Training Customer Service Customers Customer Focused 168

ShepHyken

OCTOBER 1, 2018

My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Follow on Twitter: @Hyken.

2018 19

2018 Article Customer Service Employee Experience 19

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

2021 103

2021 Article Social Media Customer Service 103

ShepHyken

NOVEMBER 30, 2022

The dance is the metaphor for your business, and what got them to the dance is why customers keep doing business with you.? . The point of this is to think about changes you make that aren’t customer-focused. Any change, even if you think the customer will like it, could be opposed and cause friction.

Reference 122

Reference Customer Focused Customer Service Training Retail 122

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Article 83

Article 2018 Customer Service Customer Service Strategies 83

CSM Magazine

FEBRUARY 9, 2023

Customer Service Strategies When it comes to creating an Airbnb business plan, customer service strategies should not be overlooked. After all, the hospitality industry is built on providing excellent service and positive experiences for travelers.

Customer Focused 52

Customer Focused Tourism Travel Hospitality 52

ShepHyken

DECEMBER 29, 2021

Without the ability to take payment, they could close the bakery, or they could trust that their customers to pay later. It’s obvious, the team at the bakery took the customer-focused approach. . On occasion, a customer would leave their wallet or purse at home. The post How Much Do You Trust Your Customers?

Customer Service Training 148

Customer Service Training B2B Customers Retail 148

ShepHyken

AUGUST 21, 2019

The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience. I refer to this list as Customer-Focused Musts. For example, a restaurant’s customer-focused list could (and should!) It’s time—and you must get customer-focused

Customer Focused 130

Customer Focused Insurance Customer Service Training Article 130

ShepHyken

AUGUST 18, 2021

Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 174

Airlines Customer Experience 2021 Customer Service Training 174

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. For information on The Customer Focus customer service training pr.

2020 82

2020 Article Customer Service Culture 82

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 136

Competitive Advantage Customer Focused Customer Service Training Reference 136

Lumoa

FEBRUARY 7, 2023

When you capture VoC data, you can: Evaluate new product and service offerings, and prioritize based on customer expectations. Customize your brand to better align with your customers’ needs. Proactively adjust customer service strategies to avoid issues or red flags. How do you collect VoC data?

Customer Centricity 158

Customer Centricity Voice of Customer Social Media NPS 158

ShepHyken

JANUARY 5, 2022

BarkBox gave us a perfect example of showing how to use timely proactive communication and personalization to create a better customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Experience 174

Customer Experience Touchpoint Communication Customer Service Training 174

ShepHyken

APRIL 1, 2019

My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

2019 105

2019 Article Customer Service Social Media 105

ShepHyken

JULY 21, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post The Shortest Customer Service Keynote Speech Ever!

Customer Service 174

Customer Service Customer Service Training Customers Books 174

ShepHyken

AUGUST 5, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post How to Avoid Roadblocks to Great Customer Service appeared first on Shep Hyken.

Customer Service 165

Customer Service Workshop Customer Service Training Customers 165

ShepHyken

MAY 22, 2019

It’s still an opportunity to listen to the customer, empathize with their problem, give a little sympathy, and then show them how good you and your company are – regardless of whatever the problem is and who is to blame. That’s what the best customer-focused people do. That’s what the best companies do.

Reference 134

Reference Customer Focused Customer Service Training Customers 134

ShepHyken

DECEMBER 28, 2022

Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. .

2023 139

2023 Fashion Customer Service Training Reference 139

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post When Your Customer Experience Hits a “Bump in the Road” appeared first on Shep Hyken.

Hospitality 169

Hospitality Hotels Customer Experience Feedback 169

ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The passenger complied, but the employee never made things right. It’s not about blame.

Workshop 158

Workshop Customer Service Training Customers Interaction 158

ShepHyken

OCTOBER 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. “Old school” ideas may have more relevance than you think. . Follow on Twitter: @Hyken.

Fashion 161

Fashion Customer Service Training Technology Customer Service 161

ShepHyken

JULY 12, 2017

Truly customer-focused people ask their customers at least one extra question to ensure they understand their customers. They also ask questions on behalf of their customers, because their customers don’t always know what questions to ask. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 104

Hotels Customer Focused Customer Service Training Customers 104

ShepHyken

NOVEMBER 5, 2018

(The Michelli Experience) Recently, a new client of mine said, “Just like everyone else I want to differentiate my business through the customer experiences I provide, but quite frankly I’ve tried a lot of things and am not seeing any sustained improvement.”. That is what will turn a good customer experience into a great customer experience.

Article 88

Article 2018 Customer Service Airlines 88

ShepHyken

SEPTEMBER 15, 2021

And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The post Would Customers Pay to Do Business with You?

Hotels 171

Hotels Customer Service Training Financial Retail 171

ShepHyken

FEBRUARY 14, 2023

Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Customer Service Training 159

Customer Service Training Online Experience Customer Service Information 159

ShepHyken

SEPTEMBER 29, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s what the best companies are doing, and you can do it too! . Follow on Twitter: @Hyken.

Hospitality 163

Hospitality Books Customer Service Training Leadership 163

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 114

Culture Customer Service Poor Customer Service Leadership 114

ShepHyken

JANUARY 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Small Improvements in Customer Service Create Big Wins appeared first on Shep Hyken.

Customer Service 165

Customer Service Customer Service Training Touchpoint Reference 165

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 165

Social Media Customer Service Customer Care Customer Service Training 165

ShepHyken

JUNE 17, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Magazine 160

Magazine Customer Service Training Customer Service Information 160

ShepHyken

FEBRUARY 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post The ER Strategy 2.0: For information, contact 314-692-2200 or www.hyken.com.

Reference 154

Reference Customer Service Training Article Presentation 154

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Article 80

Article 2021 Customer Service Metrics 80

ShepHyken

DECEMBER 8, 2021

Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Poor Customer Service 156

Poor Customer Service Hotels Customer Service Training Customer Service 156

ShepHyken

NOVEMBER 10, 2021

Great Customer Service + Confidence = Potential Customer Loyalty . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 156

Customer Service Training Loyalty Customer Service Information 156