ShepHyken

SEPTEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Automotive 638

Automotive Competitive Advantage Customer Service Training Customer Service 638

ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Customer Service 135

Customer Service Customer Focused Customer Service Training Customers 135

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

2021 98

2021 Article Social Media Customer Service 98

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. I have added my comment about each article and would like to hear what you think too.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

2020 160

2020 Article Customer Service Airlines 160

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

2019 121

2019 Article Customer Service Leadership 121

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Article 83

Article 2018 Customer Service Customer Service Strategies 83

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Article 76

Article 2021 Customer Service Metrics 76

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. For information on The Customer Focus customer service training pr.

2020 79

2020 Article Customer Service Culture 79

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 132

Competitive Advantage Customer Focused Customer Service Training Reference 132

CSM Magazine

OCTOBER 7, 2024

Agent focuses on complex tasks : With AI managing simpler requests, agents can dedicate more time to complex issues, boosting productivity and job satisfaction. Data-driven decisions : AI provides insights that help optimize customer service strategies, ensuring businesses stay ahead of competitors.

Contact Center 52

Contact Center Omnichannel Call Center Competitive Advantage 52

ShepHyken

NOVEMBER 9, 2022

Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . Follow on Twitter: @Hyken.

Competitive Advantage 73

Competitive Advantage Books Customer Focused Customer Service Training 73

ShepHyken

OCTOBER 29, 2024

Always Available – Even with AI and digital support as good as they are today, customers may still want to talk to a human. Empowered Employees – Customers want to work with employees who can make good customer-focused decisions and don’t have to ask a manager whenever there is a unique or special request.

Workshop 85

Workshop Loyalty Programs Customer Service Training Customer Service 85

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. My Comment: Creating a good customer experience is more than a strategy.

2020 87

2020 Article Customer Service Government 87

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 110

Culture Customer Service Poor Customer Service Leadership 110

ShepHyken

JULY 22, 2019

Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy. 14 ways to deliver a great customer experience – and more. Follow on Twitter: @Hyken.

2019 120

2019 Article Customer Service Social Media 120

ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The passenger complied, but the employee never made things right. It’s not about blame.

Workshop 154

Workshop Customer Service Training Customers Interaction 154

ShepHyken

AUGUST 21, 2019

The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience. I refer to this list as Customer-Focused Musts. For example, a restaurant’s customer-focused list could (and should!) It’s time—and you must get customer-focused

Customer Focused 129

Customer Focused Insurance Customer Service Training Article 129

ShepHyken

DECEMBER 28, 2022

Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. .

2023 135

2023 Fashion Customer Service Training Reference 135

ShepHyken

JULY 28, 2021

While the always statements above mostly apply to the people, you also want to have a good customer-focused process to support it. The journey the customer takes must be easy. Ideally, you want your customer to say, “They are always easy to do business with.” The point is that it is never a distant memory. .

Customer Service Training 166

Customer Service Training Customer Service Customers Customer Focused 166

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

2016 0

2016 Article Customer Service Culture 0

ShepHyken

DECEMBER 29, 2021

Without the ability to take payment, they could close the bakery, or they could trust that their customers to pay later. It’s obvious, the team at the bakery took the customer-focused approach. . On occasion, a customer would leave their wallet or purse at home. The post How Much Do You Trust Your Customers?

Customer Service Training 144

Customer Service Training B2B Customers Retail 144

Lumoa

FEBRUARY 7, 2023

When you capture VoC data, you can: Evaluate new product and service offerings, and prioritize based on customer expectations. Customize your brand to better align with your customers’ needs. Proactively adjust customer service strategies to avoid issues or red flags. How do you collect VoC data?

Customer Centricity 158

Customer Centricity Voice of Customer Social Media NPS 158

ShepHyken

NOVEMBER 5, 2018

(The Michelli Experience) Recently, a new client of mine said, “Just like everyone else I want to differentiate my business through the customer experiences I provide, but quite frankly I’ve tried a lot of things and am not seeing any sustained improvement.”. That is what will turn a good customer experience into a great customer experience.

Article 84

Article 2018 Customer Service Airlines 84

ShepHyken

FEBRUARY 14, 2023

Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Customer Service Training 156

Customer Service Training Online Experience Customer Service Information 156

ShepHyken

JUNE 6, 2022

It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. And often, repeat business leads to customer loyalty. Follow on Twitter: @Hyken.

Article 69

Article 2022 Customer Service Loyalty Programs 69

ShepHyken

MAY 22, 2019

It’s still an opportunity to listen to the customer, empathize with their problem, give a little sympathy, and then show them how good you and your company are – regardless of whatever the problem is and who is to blame. That’s what the best customer-focused people do. That’s what the best companies do.

Reference 133

Reference Customer Focused Customer Service Training Customers 133

ShepHyken

APRIL 1, 2019

My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

2019 102

2019 Article Customer Service Social Media 102

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 141

Sports Customer Service Customer Service Training Customers 141

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. It is incredibly complicated, but the Amazon experience is so easy! Yes, the steps are simple, but that doesn’t mean they are easy. There’s a difference!

Entertainment 92

Entertainment Sports 2024 Workshop 92

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 145

Customer Service Hotels Customer Service Training Reference 145

ShepHyken

SEPTEMBER 22, 2021

A summary of the seven principles that will help your organization become even more customer-focused. And, have your customers saying, “I’ll be back!” . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Culture 112

Culture Customer Centricity Sports Definition 112

ShepHyken

APRIL 27, 2022

Let each employee know their value to the organization and how they play an essential role in the customer receiving the best experience possible, which ultimately brings them back again and again. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Books 69

Books Customer Service Training Demo Customer Focused 69

ShepHyken

OCTOBER 26, 2022

And they must be empowered to make good customer-focused decisions. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 120

Customer Service Training Culture Reference Brands 120

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 163

Social Media Customer Service Customer Care Customer Service Training 163

ShepHyken

FEBRUARY 21, 2023

Fifty-eight percent of customers we surveyed said excellent customer service is more important than price. A great customer experience goes hand-in-hand with a great employee experience. It’s no surprise that the best customer-focused companies are also some of the best places to work.

Customer Experience 69

Customer Experience Customer Service Training Reference Loyalty 69

ShepHyken

AUGUST 18, 2021

Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 173

Airlines Customer Experience 2021 Customer Service Training 173