ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Customer Service 135

Customer Service Customer Focused Customer Service Training Customers 135

ShepHyken

FEBRUARY 14, 2023

Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Customer Service Training 156

Customer Service Training Online Experience Customer Service Information 156

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Books 138

Books Customer Service Strategies Customer Service Training Definition 138

ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. This isn’t just information.

2021 96

2021 Article Customer Service Social Media 96

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 148

Sales Customer Service Training Presentation Customer Service 148

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. There’s lots of work, thinking, planning, practice, experimenting, training, and more that goes into creating an easy experience. There’s a difference!

Entertainment 92

Entertainment Sports 2024 Workshop 92

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 141

Sports Customer Service Customer Service Training Customers 141

ShepHyken

AUGUST 5, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 163

Customer Service Workshop Customer Service Training Customers 163

ShepHyken

JANUARY 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 163

Customer Service Customer Service Training Touchpoint Reference 163

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 145

Customer Service Hotels Customer Service Training Reference 145

ShepHyken

DECEMBER 29, 2021

Without the ability to take payment, they could close the bakery, or they could trust that their customers to pay later. It’s obvious, the team at the bakery took the customer-focused approach. . On occasion, a customer would leave their wallet or purse at home. The post How Much Do You Trust Your Customers?

Customer Service Training 144

Customer Service Training B2B Customers Retail 144

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 132

Competitive Advantage Customer Focused Customer Service Training Reference 132

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 110

Culture Customer Service Poor Customer Service Leadership 110

ShepHyken

DECEMBER 28, 2022

Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. I refer to these as loyalty killers. .

2023 135

2023 Fashion Customer Service Training Reference 135

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 163

Social Media Customer Service Customer Care Customer Service Training 163

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 146

Workshop Customer Service Training Customer Service Article 146

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

2021 98

2021 Article Social Media Customer Service 98

ShepHyken

NOVEMBER 9, 2022

Bezos was so focused on customer service that he wanted everyone to keep the customer in mind, and having a chair at the table to represent the customer was his way of doing so. That’s truly customer-focused! . Follow on Twitter: @Hyken.

Competitive Advantage 73

Competitive Advantage Books Customer Focused Customer Service Training 73

ShepHyken

AUGUST 18, 2021

Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 173

Airlines Customer Experience 2021 Customer Service Training 173

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

2020 160

2020 Article Customer Service Airlines 160

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s a valuable formula for any type of business. . Follow on Twitter: @Hyken.

Hospitality 168

Hospitality Hotels Customer Experience Feedback 168

ShepHyken

FEBRUARY 7, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. So, for Valentine’s Day (and every other day of the year), find ways to show your employees a little love.

2023 125

2023 Customer Service Training Reference Employee Experience 125

ShepHyken

SEPTEMBER 29, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. It’s what happens between the walls that counts! . Follow on Twitter: @Hyken.

Customer Service Training 129

Customer Service Training Customer Service Feedback Customer Focused 129

ShepHyken

JANUARY 23, 2024

This happens at my car dealership, bank, and other supposed customer-focused organizations. Their processes bog the customer down with repetitive tasks and often unnecessary procedures. Create a centralized customer profile system where a customer’s basic information, such as name, address, phone number, etc.,

Workshop 92

Workshop Insurance Banking Customer Service Training 92

ShepHyken

AUGUST 24, 2022

Create an experience that builds confidence and trust, and you’ll build a relationship that gets your customers to say, I’ll be back. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

2022 136

2022 Customer Service Training Customers Customer Service 136

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Customer Service Training 76

Customer Service Training Fashion Workshop Reference 76

ShepHyken

JANUARY 5, 2022

BarkBox gave us a perfect example of showing how to use timely proactive communication and personalization to create a better customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Experience 174

Customer Experience Touchpoint Communication Customer Service Training 174

ShepHyken

JULY 20, 2022

And if what makes you different is important to your customers, they will want to be a part of your world. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Competitive Advantage 144

Competitive Advantage Banking Fashion Contact Center 144

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

2019 121

2019 Article Customer Service Leadership 121

ShepHyken

OCTOBER 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. “Old school” ideas may have more relevance than you think. . Follow on Twitter: @Hyken.

Fashion 158

Fashion Customer Service Training Technology Customer Service 158

ShepHyken

JULY 21, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post The Shortest Customer Service Keynote Speech Ever!

Customer Service 174

Customer Service Customer Service Training Customers Books 174

ShepHyken

NOVEMBER 2, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Five Ways to Make Customers Feel Special appeared first on Shep Hyken.

Customer Service Training 132

Customer Service Training Customer Retention Customers Sales 132

ShepHyken

SEPTEMBER 29, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s what the best companies are doing, and you can do it too! .

Hospitality 161

Hospitality Books Customer Service Training Leadership 161

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Article 76

Article 2021 Customer Service Metrics 76

ShepHyken

DECEMBER 8, 2021

Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Poor Customer Service 152

Poor Customer Service Hotels Customer Service Training Customer Service 152

ShepHyken

FEBRUARY 28, 2023

So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Chief Customer Officer 125

Chief Customer Officer 2022 Customer Service Training Connections 125

ShepHyken

FEBRUARY 16, 2022

Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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Customer Service Training Customers Information Loyalty 135