ShepHyken

AUGUST 3, 2022

All customer service reps must be trained to de-escalate anger whenever possible before it becomes an abusive conversation. . Leadership must show employees they have their backs regarding abusive customers. If employees are properly trained, leadership should respect an employee’s decision to end the call. .

Airlines 136

Airlines Leadership Customer Service Training Definition 136

ShepHyken

SEPTEMBER 22, 2021

Principle Seven: Make sure there is a good coach – When I look at the best teams in business, whether they are customer service teams, sales teams, finance teams, etc., I recognize that they all have good leadership. A summary of the seven principles that will help your organization become even more customer-focused.

Culture 112

Culture Customer Centricity Sports Definition 112

ShepHyken

DECEMBER 1, 2021

So, how can you keep good employees, and keep them not only engaged with their jobs but also engaged with their customers? They also work for the company and the customer. Meet my friend, leadership expert Tim Durkin – he has an answer. He shared his 3-N strategy, and it’s simple. Is there a way to keep good people? .

Healthcare 130

Healthcare Customer Service Training Leadership Feedback 130

ShepHyken

MARCH 9, 2022

Now there is a new way to approach leadership with an idea, which is to write a Fictional Press Release. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Return on Investment 122

Return on Investment ROI Customer Service Training Reference 122

ShepHyken

DECEMBER 22, 2021

Leadership expert Tim Durkin shared with us that our employees want to be needed, noticed, and known. We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Plenty of great comments. Follow on Twitter: @Hyken.

Customer Service Training 136

Customer Service Training Leadership Feedback Customer Service 136

ShepHyken

DECEMBER 9, 2020

His question was, “Should they go to everyone in the company or just leadership? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 150

Customer Service Training Definition Leadership Events 150

ShepHyken

AUGUST 13, 2018

Then we do “leadership-type” things. My Comment: Want to get better at customer service? There are plenty of resources to keep up-to-date with the latest customer service strategies, technologies and tactics – and my friend Steve DiGioia shares many of these in this article. .”

2018 72

2018 Article Customer Service Loyalty 72

Second to None

FEBRUARY 12, 2018

Crafting a leading customer service strategy can serve as a differentiator for brands in any industry, because it is this kind of value that truly sticks out to customers in this age of indulgence. In a truly customer-focused organization, you might even see the gap reversed.

Brands 59

Brands Leadership Voice of Customer Customer Centricity 59

ShepHyken

MARCH 18, 2019

(MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident.

2019 90

2019 Article Net Promoter Score Customer Service 90

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. An End-to-End Customer Service Strategy. That’s because everyone plays a part in the customer journey.

Customer Service 69

Customer Service Banking Customer Service Training Culture 69

Help Scout

APRIL 29, 2021

Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service Customer Centricity Chief Customer Officer 139

Win the Customer

DECEMBER 29, 2015

Coin Counting Machines to Make Things Simple for Customers. Leadership at Metro realizes that in order for the organization to success in the financial business it needs to excel in the people business. Vernon Hill is one of the most customer-focused and driven bankers in the world.

Customer Service 64

Customer Service Banking Financial 2010 64

ShepHyken

MAY 9, 2022

By the way, I was just hired by a major company to do a presentation to their leadership about the basics of customer service in a complicated business economy. 11 Tips for Reconnecting With Unengaged Customers by Newsweek Expert Forum. Go to The Customer Focus to learn more about our customer service training programs.

Article 70

Article 2022 Customer Service E Commerce 70

ShepHyken

NOVEMBER 7, 2018

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. They also revolutionized their process and started building technology into the customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. So, they improved.

2008 95

2008 Books Customer Service Training Technology 95

CSM Magazine

JANUARY 27, 2021

According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated. The current situation has highlighted the need for a robust and deliverable customer service strategy. Blindster was founded by Kyle Cox, a Houston-based entrepreneur with a passion for customer service.

Customer Satisfaction 52

Customer Satisfaction E-support Retail 2010 52

ShepHyken

MAY 16, 2018

In other words, and I’ve said it many times before, what’s happening on the inside of the company is going to felt on the outside of the company by the customer. It starts with how leadership wants their employees to feel about working for their company. So, let’s look at the inside of the company. The EX is part of the culture.

Employee Experience 99

Employee Experience Hotels Culture Customer Service Training 99

ProProfs Chat

JUNE 30, 2020

That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. I’m not suggesting that the leadership from yesterday needs to retire or move into the shadows but I am strongly advocating that they allow the leaders of tomorrow to have a say in how they operate.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

JANUARY 12, 2018

So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog.

Customer Service 99

Customer Service Blog Customers Workshop 99

ShepHyken

OCTOBER 3, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 122

Customer Service Training Customer Service Customers Information 122

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Service 52

Customer Service Customer Experience Magazine Books 52