ShepHyken

MAY 6, 2019

7 Ways to Retain Customers’ Trust and Build Up Brand Loyalty by Mike Kappel. How do you retain customers’ trust? An app can enhance customer engagement customers, create a personalized experience and influence loyalty. How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky.

Article 119

Article 2019 Customer Service Magazine 119

ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. That’s not a bad thing. by Michael Stelzer.

2019 97

2019 Article Loyalty Programs Customer Service 97

CSM Magazine

MARCH 31, 2020

In these uncertain times it is important to keep your customer at the heart of what you do. To deliver exceptional customer service and inspire loyalty you need to create an internal culture that emphasises this.

Webinar 52

Webinar Customer Focused Exceptional Customer Service Culture 52

ShepHyken

DECEMBER 20, 2021

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. Martech Series) Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies. Customer Experience by Tyler Gallagher.

2021 74

2021 Article Customer Service 2022 74

ShepHyken

NOVEMBER 1, 2020

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. The Unique Challenge of Building Customer Loyalty in an Online Only World by Phil Britt. Follow on Twitter: @Hyken.

Article 109

Article 2020 Customer Service Magazine 109

ShepHyken

JANUARY 24, 2022

5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.

2022 70

2022 Article Customer Service Magazine 70

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. Customers learned new ways of doing business.

Article 77

Article 2021 Customer Service Metrics 77

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. The Five Cs of Customer Service by Call Centre Helper Magazine.

2022 70

2022 Article Customer Service Magazine 70

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. This article makes the point that trust is a defining piece of the customer experience. It drives repeat business and loyalty. A quick read with some important reminders. It drives word-of-mouth referrals.

2019 91

2019 Article Customer Service Guest Experience 91

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals. Follow on Twitter: @Hyken.

Magazine 159

Magazine Customer Service Training Customer Service Information 159

ShepHyken

DECEMBER 13, 2021

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. Three simple ideas on how to use social media to better engage and create customer loyalty. Respond to customers faster.

2021 83

2021 Article Customer Service Social Media 83

ShepHyken

MAY 7, 2018

.” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders. Let’s dive into the three types of brand consistency that can boost customer loyalty. My Comment: What drives loyalty? Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer.

Article 79

Article 2018 Customer Service Magazine 79

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers.

2021 91

2021 Article Customer Service Retail 91

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ShepHyken

DECEMBER 27, 2021

Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. CustomerThink) While some churn is inevitable, companies can minimize the churn rate by creating an effective winback strategy to drive loyalty, revenue and cost-effectiveness and leverage this as an opportunity to enhance their product and services.

2021 77

2021 Article Customer Service 2001 77

ShepHyken

MAY 15, 2017

And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . 3 Hacks to Boost Client Loyalty and Growth by Josh Linkner. Follow on Twitter: @Hyken.

2017 69

2017 Article Customer Service Airlines 69

CSM Magazine

OCTOBER 21, 2024

In today’s fast-paced digital world, providing an exceptional customer experience is crucial for any business, especially in industries like software development. A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty.

Customer Experience 52

Customer Experience Social Media Customer Centricity Loyalty Programs 52

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

BirdEye

OCTOBER 16, 2020

Here are a few stats that show customer experience is crucial in today’s environment. 65% of customers find a positive experience with a brand to be more influential than great advertising. 67% of customers say their standard for good experiences are higher than they’ve ever been. . Improve your waiting area.

Customer Experience 98

Customer Experience Magazine Reference Entertainment 98

CSM Magazine

JANUARY 30, 2024

Through tailored recommendations, individualized communications, and a genuine interest in your well-being, these companies foster a sense of connection and loyalty. You’ll notice that they remember your name, anticipate your needs, and treat you as a valued individual, not just another customer.

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

SurveySparrow

OCTOBER 13, 2023

An online magazine, observing increased readership after redesigning its website based on user feedback, recognizes the ongoing nature of feedback implementation for sustained growth. Understanding Customer Needs Feedback loops enable businesses to comprehend the precise needs and desires of their customers.

Feedback 52

Feedback E Commerce Social Media E-support 52

ShepHyken

JULY 18, 2016

Some very funny, but at the same time very serious, customer service quotes. Customer Loyalty: Obligation or Happy Marriage? Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. b y Jeanette McMurtry. For information contact or www.hyken.com.

2016 69

2016 Article Social Media Customer Service 69

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience. 3 Things You Need to Do to Keep Customers by Jim Schleckser.

Article 15

Article 2022 Customer Service Magazine 15

Beyond Philosophy

JULY 12, 2016

Earl Sasser, and Leonard Schlesinger in 1994 in Harvard Business Review, and in a 1997 book by the last three authors, can essentially be explained as follows: It is a theory of business management which links employee satisfaction to customer loyalty and profitability. Customer Loyalty on the other hand has two definitions.

Connections 68

Connections Engagement 2012 Definition 68

ShepHyken

APRIL 10, 2023

This one is written by Denise Le Yohn, a CX and branding expert who understands the power of creating an employee experience (EX) that sets up a successful customer experience. Yet, according to a recent PwC survey, there is a discrepancy between what companies and customers believe customer loyalty to be.

Article 12

Article Customer Service Magazine 2023 12

ShepHyken

JULY 25, 2022

11 Ways to Increase Brand Loyalty Through Better Email Marketing by Young Entrepreneur Council. However, when done right, it can be an effective communication tool to gain new clients and customers. My Comment: Email marketing is typical marketing until you focus on the customer and not just making a sale. Quite a bit.

Article 14

Article 2022 Customer Service Magazine 14

CSM Magazine

JUNE 24, 2024

One customer-focused area where European online casinos can teach US operators is the provision of information. Doing this makes it easier for operators to retain their customer base. Studying the European market helps operators overcome these challenges.

Customer Service 52

Customer Service Multi-Channel Measurement Customers 52

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Books on Building Customer Loyalty.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

ShepHyken

AUGUST 20, 2018

My new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , can guide you and help you come up with ideas to create more convenience for your customers. How can you do that? I can teach you. Follow on Twitter: @Hyken.

Books 83

Books Banking Magazine 2018 83

CSM Magazine

JULY 18, 2023

Companies are understanding the need of adopting a customer-centric approach in order to remain competitive in difficult business circumstances. In this article, we will look at the redeveloped customer service landscape, delving into key trends and strategies that enable businesses to embrace customer-focused success.

Customer Centricity 52

Customer Centricity Customer Service Omnichannel Social Media 52

CSM Magazine

JANUARY 31, 2024

This saves time and helps the customer focus on fixing their problem rather than making long calls and filling out forms. This can contribute to more open collaborations, project expansions, and substantial growth, which will positively affect the insurance industry and brand loyalty.

Insurance 59

Insurance Customer Service Customers Technology 59

ShepHyken

FEBRUARY 7, 2022

9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. My Comment: I love lists, and this is a good one, taking us back to some of the basics that will help build customer loyalty.

Net Promoter Score 15

Net Promoter Score Article 2022 2030 15

CSM Magazine

NOVEMBER 15, 2024

In the ever-evolving landscape of customer expectations, having a defining slogan keeps a company focused on its core service principles. This focus can lead to increased customer satisfaction and loyalty over time. This could mean adjusting design elements or selecting different words that better suit the local language.

Customer Service 52

Customer Service Social Media Culture Innovation 52

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. That’s a rhetorical question. Who doesn’t?

Article 14

Article 2023 Customer Service E Commerce 14

ShepHyken

AUGUST 30, 2021

My Comment: Let’s start off this week’s Top Five roundup with some commentary from ten companies that are customer-focused and pushing for a better CX. A well-balanced customer experience strategy can impact every area of the business, enabling better sales/marketing/operational outcomes. Maybe both! Follow on Twitter: @Hyken.

Article 17

Article 2021 Customer Service Magazine 17

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations.

2023 52

2023 White Paper Social Media Document 52

CSM Magazine

SEPTEMBER 14, 2020

As innovation continues to influence the approaches to customer service, ensuring that you and your customer service agents are future proof is key in keeping up with the customer service needs of today. Doing this will mean that you: Provide your customers with flexibility. Having the Right Approach to Customer Service.

Customer Service 52

Customer Service Loyalty Innovation Social Media 52