ShepHyken

JUNE 24, 2019

While the article uses customer service at a restaurant as an example, there’s enough info to make you start thinking about how the concept applies to your business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Guide: 8 Expert Tips To Go Omni-Digital by Dimelo.

Article 116

Article 2019 Customer Service Poor Customer Service 116

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Analytical Leaders Infuse Data Science Principles, Machine Learning Capabilities throughout their Customer Program.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Analytical Leaders Infuse Data Science Principles, Machine Learning Capabilities throughout their Customer Program.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. My Comment: The Net Promoter Score (NPS) is one of my favorite methods for measuring customer sentiment.

Article 12

Article 2020 Net Promoter Score White Paper 12

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.

White Paper 43

White Paper Brands Customer Centricity Download 43

Centercode

JUNE 18, 2019

By encouraging all of your employees to lean into this way of thinking – turning feedback into action – you strengthen your customer-focused goals from the inside out. Bringing Customers Into Product Development. Download the Free Feedback Playbook White Paper.

Feedback 56

Feedback White Paper Customer Centricity Social Media 56

Beyond Philosophy

DECEMBER 5, 2017

. • Commitment to the customers – Commitment to understanding customer needs, and to performing in a manner which provides customers with optimal experiences and relationships, as well as delivering the highest level of product and/or service value. We’ve seen employee surveys where there are no customer-related value elements.

Engagement 68

Engagement White Paper Definition Consulting 68

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

CSM Magazine

JUNE 7, 2023

For example, you may have to explain any additional fees that customers might encounter. You should avoid making misleading claims or promises, which may lead to losing customers. Focus on articulating the value proposition of your products or services, outlining the benefits that customers can expect.

2023 52

2023 White Paper Social Media Document 52

ShepHyken

MARCH 31, 2018

It’s not about asking for business, it’s about delivering value and contributing to the overall customer experience. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. Shep Hyken , CSP, CPAE is the Chief Amazement Officer at Shepard Presentations.

Social Media 88

Social Media Customer Service Marketing Airlines 88

Daniel Group

AUGUST 15, 2014

Being able to answer this question helps separate great customer focused companies from good ones, and can lead to breakthrough innovations. when your customers tell you what they need. The Daniel Group may produce a complimentary white paper given sufficient interest. 3. …and what do they actually want?

B2B 55

B2B Customer Experience Management Customer Experience White Paper 55

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. is definitely the blog post. What do your blog posts do?

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

delighted

AUGUST 23, 2019

Is this about a white paper that they read? Laura Reigel, Senior Customer Marketing Manager at PayScale and a Delighted customer. There are likely issues that come up within the feedback that can and should be quickly resolved, such as big fixes or confusion that can be cleared by sharing content with the customer.

Customer Experience 41

Customer Experience Customer Journey Mapping White Paper Net Promoter Score 41

Hero Digital

OCTOBER 5, 2019

That doesn’t mean email is a substitute for direct interviews, but individual emails can offer valuable information and open a direct communication line with your customers. Identify the key problems your products solve for—and dig deep into your customer research to make sure you’re covering all of your bases. Focus Groups.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. If you find the right vendor, one who is focused on you and your organization’s success, you’ll quickly realize that it’s more of a partnership. It’s a video.

White Paper 71

White Paper 2022 Article Customer Service 71