InMoment XI

DECEMBER 3, 2024

The Impact of AI AI is transforming the way businesses interact with customers. It enables real-time analysis of key metrics to uncover customer insights and predict behavior. As a result, it’s essential to harness the power of AI to improve customer service.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

NOVEMBER 21, 2024

Our free 2025 Consumer Trends Report highlights the key shifts transforming customer experience (CX) and what your business needs to stay competitive. 2025 Consumer Trends Report Get a first look at the trends that matter most and how they can impact your customer relationships, drive growth, and strengthen your overall strategy.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

NOVEMBER 13, 2024

It improves customer relationships. Predictive insights highlight what matters to your customers. For example, offering proactive customer support or loyalty rewards helps retain customers by showing them you care. It provides stronger customer insights. How to Choose Churn Prediction Software?

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

CloudCherry

AUGUST 17, 2018

The customer plays such a crucial role that organizations rely on customer data and analysis to best understand customer behavior and what gets them all the way to the end of the sales funnel. Customer Experience Management (CEM). What is CRM?

CEM 281

CEM Customer Relationship Management Customer Experience Management Customer Relationships 281

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Integrating technology and data analytics helps in gathering and analyzing customer insights to inform decision-making. Article authored by Ricardo Saltz Gulko.

Customer Experience 453

Customer Experience Customer Centricity Net Promoter Score Government 453

InMoment XI

OCTOBER 29, 2024

Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Personalization : Experiences tailored to customer profiles encourage loyalty. This is because they make customers feel understood and appreciated. How Do You Measure Customer Loyalty Analytics?

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Gainsight

FEBRUARY 21, 2025

Heres what that looks like in action: Instant access to customer insights: No more switching tabs or diving into dashboards. This is a major milestone for Gainsight, bringing AI-powered customer insights directly into workstreams, said Chuck Ganapathi, President and COO at Gainsight. Ready to see it in action?

Customer Insights 59

Customer Insights Insights 2024 Sales 59

InMoment XI

JANUARY 27, 2025

After all, an effective call center plays a pivotal role in identifying root causes to eliminate recurring issues, finding ways to redirect calls to more cost-effective channels when possible, and ultimately working to help create a customer experience that doesnt result in a call center interaction at all. And it doesnt stop there.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. It flags potential pain points early: Analyzing the customer journey helps you spot and address issues that might lead to churn.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

JANUARY 12, 2023

Many of the brands I’ve worked with for a long time are slowly coming to the realization that they cannot stick solely to surveys or another singular data source to get customer insights and input. Next, it’s vital to take the long view when looking at your customer relationships.

Social Media 397

Social Media Customers Connections Customer Retention 397

Totango

JUNE 1, 2021

It all starts with knowing how to gather customer insights and properly leverage that data. Understanding Customer Success Data. A customer success platform contains all the data needed to create a complete picture of your customers. Voice of Customer: Survey responses and satisfaction scores.

Customer Insights 71

Customer Insights Insights Touchpoint Metrics 71

Retently

AUGUST 13, 2024

For example, after making changes to your customer service process, you can use CSAT surveys to see if customers are happier with the new approach. Long-term Satisfaction : If you want to track customer satisfaction over time, XSAT is the better choice. When to Use XSAT?

Insights 108

Insights Customer Insights Customer Experience NPS 108

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Customer Support Teams Ensuring issues are resolved quickly and with a personal touch. CX Managers dont just react to problems, they anticipate them.

Management 115

Management Customer Experience Roadmap NPS 115

Totango

JUNE 25, 2019

It all starts with knowing how to gather customer insights and properly leverage that data. . A customer success platform contains all the information needed to create a complete picture of your customers. This covers every aspect of the customer relationship, including: Financial: Contract and transactional data.

Customer Insights 69

Customer Insights Insights Touchpoint Metrics 69

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

Beyond Philosophy

MAY 7, 2022

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Click here to join the other 35,000 subscribers. How can we help?

Customer Insights 78

Customer Insights Insights Voice of Customer Insurance 78

Method:CRM

AUGUST 15, 2022

So, when it comes to the customer experience vs. customer relationship debate, the answer is both! The key to delivering a great customer experience (CX) is establishing solid relationships with your clientele. . Customer experience vs. customer relationship: What they mean for your business.

Customer Relationships 52

Customer Relationships CEM Customer Experience Customer Relationship Management 52

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Research experience is customer experience.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

SurveySensum

SEPTEMBER 20, 2024

HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships. This integration allows you not only to track your NPS but also to analyze trends, segment customers, and tailor strategies for improvement.

NPS 52

NPS Net Promoter Score Customer Insights Insights 52

Beyond Philosophy

MAY 12, 2022

So, I would encourage people to get serious about how they will make that change and take their customer strategy to the next level. . Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Verint sponsors this article.

Customer Insights 78

Customer Insights Insights Contact Center Voice of Customer 78

Alida

MAY 27, 2021

Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.

Touchpoint 162

Touchpoint Customer Relationships Customer Experience Management Customer Insights 162

InMoment XI

MARCH 21, 2025

Based on this insight, the team revises its sales pitch to clearly lay out whats offered in each package and what customers can expect if they sign up. Plus, the process takes a lot of time, which doesnt cut it in the world of constantly evolving customer needs. Luckily, customer insights teams can always use CI.

Insights 195

Insights Sales Interaction Metrics 195

Customer Bliss

AUGUST 1, 2019

Jon wanted to figure out how to bring the perspective of customers back into the business to influence the way they build products, deliver services, and develop company strategies. It was important that he used customer insights to create meaningful work. . Be customer-focused (centricity). Foster customer advocacy.

Customer Centricity 165

Customer Centricity Social Media Leadership Customer Relationships 165

Alida

SEPTEMBER 22, 2016

DEWALT’s award-winning insight community has resulted to savings of over $1 million in study costs this year and close to $6 million since its launch. RELATED STORIES: How DEWALT uses customer insight to accelerate innovation [customer story and video]. Enhance marketing with customer insight.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Sales Teams Sales professionals focus on generating leads, closing deals, and building customer relationships to drive revenue.

Social Media 195

Social Media 2024 Document Insights 195

Happy or Not

NOVEMBER 20, 2024

Let’s explore how collecting customer feedback through surveys, kiosks, online reviews, or direct conversations can transform the user experience and help with customer relationship management. Why is customer feedback important?

User Experience 36

User Experience Customer Satisfaction Feedback Social Media 36

Customer Bliss

SEPTEMBER 14, 2016

Instead, businesses can use customer experience metrics to build solid relationships with individuals through personalized marketing. What Tool Should I Use to Measure Customer Experience Metrics? Customer Relationship Management (CRM) software allows businesses to stay informed about their customers and their behaviors.

Metrics 157

Metrics Customer Experience Contact Center Travel 157

SurveySensum

SEPTEMBER 17, 2024

This highlights NPS follow-up emails are essential for turning feedback into action and strengthening customer relationships. NPS Followup Email Examples for Promoters NPS follow-up emails for promoters are messages you send to your most enthusiastic customers. Here’s how to handle these important communications effectively: 1.

NPS 52

NPS Customer Insights Insights Feedback 52

Alida

MAY 16, 2018

Ashmeed Ali, head of market and brand research at BuzzFeed, shared how having customer insight inscribed in the company’s DNA allowed it to diversify its revenue stream beyond online advertising. How much customer insight is in your organization’s DNA? BuzzFeed: Listen to the right signals.

Insights 154

Insights Events Advertising Webinar 154

InMoment XI

APRIL 9, 2025

For instance, InMoments conversation intelligence software lets you drill down into each actors input in a customer-agent interaction. The agent-specific insights help call center managers to motivate top performers and identify agents who require additional training.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

GetFeedback

AUGUST 31, 2018

But we know great survey design is just the first step to collecting powerful customer insights. Distributing surveys via email is a very effective way to gathering customer insight. Oftentimes, companies reach out to customers through email with a link to their survey. Export a beautiful one-touch survey email.

Effort Score 170

Effort Score Net Promoter Score Feedback Measurement 170

Calabrio

MARCH 25, 2025

Are you able to understand what your customers are telling you? Can you use these customer insights to improve their experiences and deliver what they really want? If not, thats where the latest AI-driven Voice of the Customer software and tools can help. Customer interaction scoring for quality assurance.

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Optimove

DECEMBER 30, 2024

Data Power: Employ AI to drive real-time customer insights for sharper segmentation and personalization. 2 Swear By Next-Gen Tools Enhancing Engagement Experiment with advanced technologies like emotion AI, digital twins, and spatial computing to revolutionize customer experiences. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

SurveySensum

MARCH 24, 2025

So, instead of launching the one-time survey, NPS tracking helps businesses spot patterns, address pain points in real-time, and make data-driven decisions to improve customer relationships. NPS tracking gives you a clear, and measurable view of customer loyalty. Ready to boost customer loyalty and retention?

NPS 52

NPS Feedback Loyalty Measurement 52

Lumoa

FEBRUARY 7, 2023

With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.

Customer Centricity 158

Customer Centricity Voice of Customer Social Media NPS 158

Optimove

NOVEMBER 26, 2024

Key Deliverables: Customer Segmentation: Detailed segments based on lifecycle, behavior, and predicted value. Campaign Performance & Customer Insights: Learnings into engagement metrics, revenue drivers, customer behaviors, and areas for optimization. This ensures alignment between teams and measurable progress.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

SurveySensum

NOVEMBER 22, 2023

Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations. This compelling statistic underscores that incorporating live chat can significantly improve your business growth and customer relationships.

Feedback 52

Feedback Customer Insights Insights E Commerce 52