DemandJump

JUNE 17, 2021

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion.

Download 98

Download Insights Consumers Customer Insights 98

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy. Take The Lead!

NPS 195

NPS Customer Centricity Culture Automotive 195

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Human insight, analysis, and creativity remain indispensable. What is Integrated CX?

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

CSM Magazine

NOVEMBER 30, 2016

Customer insight, data & analytics have become an integral part of customer experience. In The Big Book of Customer Insight, Data & Analytics , CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe.

Books 40

Books Customer Insights Insights Download 40

West Monroe

APRIL 19, 2023

The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data. In today’s macroenvironment, organizations need to continue making investments in systems and processes, people, and customer insights.

Insights 52

Insights ROI 2023 Download 52

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. The importance of storytelling and visuals informed the latest enhancement to Sparq, Vision Critical’s customer intelligence platform. What’s new in Sparq (and how it benefits customer intelligence professionals). Effectively communicate your insight.

Communication 140

Communication Insights 2016 Innovation 140

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Given the unstructured nature of text, these tools process textual input to generate labels, tags, and insights. Read the report today!

Social Media 195

Social Media 2024 Document Insights 195

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Download 59

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Experience Matters

DECEMBER 16, 2014

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. As companies embrace these new capabilities, insights teams will need to build new skills. Download report for $195.

Customer Connectedness 130

Customer Connectedness Insights Customer Experience Download 130

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. How AI is Transforming CDPs Download Now>> 3. For more insights, contact us to request a demo.

2025 59

2025 Technology Marketing Omnichannel 59

West Monroe

APRIL 19, 2023

Download the Infographic Digital and Org Design: 4 Insights from Utility Leaders download Insight 1: Utility customers have high expectations, and they are largely not being met Utility customers have understandably high expectations for service.

Insights 52

Insights Culture Download 2023 52

Optimove

MAY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Embrace the power of Optimove’s capabilities to conquer marketing uncertainties and elevate your campaigns to new galaxies of success.

Marketing 59

Marketing Download Customer Journey Customer Insights 59

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. Discover which level you are on and how you can move up.

2024 52

2024 Marketing Download 2012 52

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. The difference is clear.

ROI 52

ROI Return on Investment Download Demo 52

West Monroe

SEPTEMBER 25, 2023

The gap between data collection and its utilization in product development and customer insights. Download the research × It Takes All Areas of a Business to Become Digital The West Monroe Digital Agility Model shows the role digital plays across an organization, with agility at the center and all areas carrying equal weight.

Download 105

Download Customer Centricity Consumers Technology 105

Maru Group

DECEMBER 13, 2022

Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. IRT (Implicit Response Time): We passively capture response time to questions, opening up an extra layer of customer insight.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84

Happy or Not

OCTOBER 1, 2024

This comprehensive report marks a major milestone for our team, and we’re excited to share these groundbreaking insights with retail leaders worldwide. In the ever-evolving retail landscape, customer feedback plays a vital role in shaping business decisions, boosting customer loyalty, and driving operational success.

2024 36

2024 Retail Apparel Download 36

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

CX University

OCTOBER 12, 2021

Download the CXU Online Course Guide to review more details: Download here. The post CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities appeared first on CX University.

Definition 98

Definition 2021 2014 ROI 98

Feedbackly

AUGUST 23, 2023

As your business expands, you may need multiple journeys to segment customers and deliver personalized services. If you want a free customer journey mapping template, download Feedbackly’s free editable template ! The post How to Analyze Customer Journeys appeared first on Feedbackly.

Customer Journey 98

Customer Journey Customer Journey Mapping Touchpoint Social Media 98

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. It is designed to provide a valuable online platform for organisations seeking to deepen their understanding and capabilities in addressing the needs of vulnerable customers. “We

Government 52

Government Financial Download 2016 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. It helps brands visualize customers’ paths to meet their wants and needs.

Touchpoint 52

Touchpoint Multi-Channel ROI Customer Journey 52

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. By incorporating this feedback, businesses can increase customer satisfaction, boost loyalty, and drive long-term success.

Voice of Customer 62

Voice of Customer Social Media Touchpoint Feedback 62

Optimove

MARCH 30, 2023

Download your copy of the report. Effective marketing is based on a brand’s ability to listen to each customer and suggest the next best action based on feedback. Marketers also need the ability to go beyond simple rule-based automation to determine the next best action while catering to changes in customer behavior in real-time.

Consumers 94

Consumers 2022 Omnichannel Retail 94

Experience Investigators by 360Connext

JUNE 13, 2023

Why do we think that way about customer experience? Related: Download the CX Charter Guidebook CX Center of Excellence A Customer Experience (CX) Center of Excellence is another strategic option for organizations. We’d never say the Chief HR Officer should work their way out of a job because culture will be perfect eventually.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

CSM Magazine

APRIL 11, 2024

Eduardo Rotenberg, CRM Specialist within Sabio’s Salesforce Practice, said : “In today’s highly competitive business landscape, organisations often claim to have a comprehensive understanding of their end-to-end customer service offering. CRM is no longer just a tool for routine marketing activities and sales administration.

Books 52

Books E-support Customer Experience Customer Journey 52

Talkdesk

DECEMBER 10, 2020

There are new ways to strategize deeper customer intelligence. Demand for customer insights and intelligence shows no signs of letting up. 84% of CX leaders are seeing an increase in demand for contact center customer data and analytics.

Insurance 135

Insurance Financial Contact Center Omnichannel 135

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Following these recommendations now will uplevel your personalization efforts, increase customer lifetime value (CLV), and earn your customers’ loyalty for life.

2025 59

2025 Marketing 2024 Customer Centricity 59

Thematic

OCTOBER 8, 2024

To really dive into what your customers think and feel, you need efficient ways to collect, collate, and analyze your data. The final step is to translate your findings into actionable insights and get your whole organization involved in implementation. For example, customers might mention long wait times or unsatisfactory responses.

Feedback 62

Feedback Voice of Customer Social Media Multi-Channel 62

Lumoa

MAY 19, 2022

Insights about the top performing shopping app categories (spoiler: beauty and grocery apps). Textual examples of customer reviews that illustrate their pain points. Non-app related variables that impact customer experience. Download the full shopping apps report to find out why.

2022 78

2022 Download Retail Customer Satisfaction 78

Oracle

OCTOBER 15, 2018

Capture millisecond-level data of customers’ digital experiences — every mouse move, hover, scroll, tap, and pinch. Once you can answer those questions, you can start to make small, iterative changes to your digital touchpoints that slowly improve the whole customer experience. Step 5: Measure, learn, and grow.

Touchpoint 190

Touchpoint Consumers Insights Measurement 190

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Insights 50

Insights Marketing Workshop Customer Centricity 50