Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. Zappos.com, a fashion ecommerce site, grew to $1b in 10 years thanks to a healthy proportion of returning customers. >Reward employees for great service.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Chattermill

SEPTEMBER 3, 2019

The way customers purchase products has changed. But with slim margins and high churn rates, subscription-based business models mean the customer experience is more important than ever. From food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. man shaves.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

Chattermill

SEPTEMBER 3, 2019

The way customers purchase products has changed. But with slim margins and high churn rates, subscription-based business models mean the customer experience is more important than ever. From food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. man shaves.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. Formal onboarding strategies and programmes (Figure 3) yield a very good return on investment (ROI).

Customer Experience 53

Customer Experience Sales Customers B2C 53

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. Formal onboarding strategies and programmes (Figure 3) yield a very good return on investment (ROI).

Customer Experience 49

Customer Experience Sales Customers B2C 49

Currency Alliance

JUNE 16, 2020

The Voxi proposition was inspired by ‘drop culture’ – a trend for very short-run products (typically fashion items) which plays off younger consumers’ desire for spontaneity and excitement in their engagement with brands. Vodafone built Voxi as a novel telco proposition around just that culture.

Magazine 52

Magazine Loyalty Innovation 2020 52

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer. fashion (Adidas).

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Alliance by IFS

OCTOBER 17, 2019

The Real ROI of Transforming Your Customer Experience Strategy. In the new era of evolved customers, the status of your brand is no longer enough. Today’s customers demand truly personalized experiences. Customer experience is no longer an option but rather a significant source of revenue.

ROI 20

ROI Consumers Customer Satisfaction Fashion 20

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. Partners: optimize the mix to appeal to a broader array of customers. Emotional loyalty: add incentives along many touchpoints in customer journeys. As you prepare for change, simplify everything as much as possible – for the benefit of your team members and your customers.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Centercode

FEBRUARY 18, 2021

Today, with the stakes for tech product makers higher than ever, the need for faster, continuous customer testing results is at a fever pitch. Most companies have adopted Agile to both incorporate more customer insights and speed up development. What many haven’t done is changed the way they beta test.

Wireless 59

Wireless Fashion Social Media Roadmap 59

Forrester's Customer Insights

MAY 4, 2018

From a customer impact perspective, it may seem to make sense that you would start prioritizing your CX improvement efforts based on a list of customer or user painpoints – in a similar fashion that an emergency department would triage incoming patients.

Fashion 31

Fashion ROI Customers 31

Currency Alliance

MAY 20, 2024

But, if the bank uses its loyalty program to facilitate consumers doing more business with their merchant customers, the bank should get detailed transaction data back from the partners when its points are earned or redeemed. That would allow the bank to set a price that promises the greatest ROI for each segment, or even each customer.

Banking 52

Banking Loyalty Loyalty Programs Travel 52