eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. B2B customer expectations are always evolving. Continuous adaptation required.

2030 288

2030 B2B Culture Innovation 288

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies.

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. Take Instacart.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

eglobalis

FEBRUARY 3, 2025

We will delve into ten key areas where AI is transforming CX , provide examples of enterprise technology companies that have been using AI for over eight years, and offer practical insights on how your company can leverage these advancements. surveys, social media, reviews) to identify trends and actionable insights.

B2B 381

B2B Customer Experience 2014 2015 381

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. That way, you can easily understand what customers truly want. In this guide, you’ll get a peek into some of the best customer insights platforms and their features. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights Insights E Commerce E-support 52

Alida

NOVEMBER 29, 2021

Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

Customer Insights 244

Customer Insights Insights Customers Entertainment 244

Brad Cleveland Blog

JANUARY 10, 2025

Warby Parker is renowned for exceptional customer … Continue reading → The post Build Customer Insight into Your Vision appeared first on Brad Cleveland. I have colleagues who are huge fans of eyewear retailer Warby Parker.

Customer Insights 49

Customer Insights Insights Retail Customers 49

Retently

MARCH 17, 2025

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Tracks customer pain points in real-time. The result?

Insights 90

Insights NPS Metrics Customer Satisfaction 90

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. By the time results are compiled, the insights are stale and any issues have festered.

Banking 312

Banking NPS B2B Social Media 312

eglobalis

MARCH 13, 2025

Highlight Competitive Advantage : Show how a superior customer experience differentiates the company from competitors, potentially leading to increased market share. Leverage Customer Insights : Utilize customer feedback and analytics to identify pain points and opportunities, demonstrating a data-driven approach to decision-making.

Leadership 232

Leadership B2B B2C Net Promoter Score 232

InMoment XI

MARCH 21, 2025

CI leverages artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to analyze customers interactions with your brand. It provides real-time insights on everything from their pain points to their purchasing triggers, helping you improve experiences and increase sales.

Insights 195

Insights Sales Interaction Metrics 195

Thematic

MARCH 30, 2025

Customer service is more than just answering questions. It’s also about understanding what your customers need, sometimes before they even ask. That’s why customer service insights are important. Let’s explore eight ways these insights can take customer service from reactive to proactive.

Information 62

Information Insights Customer Service Airlines 62

SurveySensum

JANUARY 27, 2025

Worse, it skews the insights youre banking on to make decisions. Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. The solution? Multilingual surveys. Why You Should Run Multilingual Surveys?

Insights 52

Insights Customer Insights Download Customers 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Alida

MARCH 3, 2022

And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience. In 2020, every person generated 1.7 megabytes per second.

Customer Insights 246

Customer Insights Insights 2020 Customers 246

InMoment XI

NOVEMBER 15, 2023

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. Customer experience analytics is the practice that empowers businesses to do just that. Where Does the Data From Customer Experience Analysis Come From?

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Alida

AUGUST 6, 2021

Customer communities help companies build relationships with customers, listen to their needs, and gather valuable customer insights. When multiple customers feel that they are a part of something bigger, your organization becomes a force to be reckoned with.

Insights 246

Insights Customer Experience Customer Insights Customers 246

InMoment XI

DECEMBER 3, 2024

Enlighten: Key skills include CX data collection, analysis, and visualization to ensure actionable insights across the organization. Respond: Key skills include effective response and strategic decision-making to deliver CX improvements based on insights. The Impact of AI AI is transforming the way businesses interact with customers.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. The next step is identifying patterns in this data to help you better understand your customers. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. Leveraging Customer Feedback for Improvement Customer feedback is an invaluable resource, offering direct insights into what’s working and what’s not.

Customer Insights 118

Customer Insights Feedback Insights Social Media 118

eglobalis

JULY 2, 2024

Companies such as Toyota and Samsung, prominent in Asian markets, have found that while NPS provides a snapshot, it lacks depth in identifying evolving customer expectations and perceptions over time. However, its relevance diminishes with delayed insights. The exact same criticism can be made about every metric for everything.

NPS 450

NPS Feedback Net Promoter Score B2C 450

C3Centricity

FEBRUARY 8, 2025

The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Deep Customer Insights Power Business Success Insight is the cornerstone of every successful strategy. Does your Insight Development Process need an upgrade? The result?

Innovation 62

Innovation Leadership Insights 2025 62

InMoment XI

OCTOBER 26, 2022

In order to form a holistic view of your customer’s experience, you need to be able to analyze every data point you can. Your customer’s data comes in many different forms (you can learn more about customer data in this article from InMoment Customer Insights Expert Jessica Petrie).

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

InMoment XI

NOVEMBER 26, 2024

By constructing theoretical customer decision-making scenarios, companies can more easily understand the factors and product features influencing customers’ purchase decisions. 5 Types of Customer Journey Maps There are different types of journey maps for different use cases.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. This will help you better understand and serve customers. Lowering the churn rate contributes to a stronger, more loyal customer base. With insights into customer behavior, you can act faster and smarter than competitors. It improves customer relationships.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Retently

AUGUST 13, 2024

Key Takeaways Use CSAT to measure customer satisfaction with specific interactions or features, providing immediate insights that can drive quick improvements. CSAT vs XSAT: Key Differences When it comes to understanding customer satisfaction, both CSAT and XSAT offer valuable insights, but they do so in different ways.

Insights 108

Insights Customer Insights Customer Experience NPS 108

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. This helps provide insights about market trends, competitor activities, and possible business opportunities. This makes managing emails easier.

Insights 195

Insights Social Media Net Promoter Score Events 195

eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

eglobalis

JUNE 27, 2024

A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 450

Customer Experience Customer Centricity Net Promoter Score Government 450

Gainsight

FEBRUARY 21, 2025

Immediate access to a 360 view of customer data. For frontline CSMs who use Gainsight daily, the insights are at their fingertips. Teams waste time switching tools, pulling reports, or waiting on others to surface the insights they need. Unfortunately, that data isnt always readily available to the people who need it most.

Customer Insights 59

Customer Insights Insights 2024 Sales 59

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Leverage analytics to understand their pain points and goals.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Big or small, these changes make a difference to your customers. Request a demo.

Insights 218

Insights Net Promoter Score Metrics NPS 218