CSM Magazine

JULY 21, 2023

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

InMoment XI

OCTOBER 26, 2022

In order to form a holistic view of your customer’s experience, you need to be able to analyze every data point you can. Your customer’s data comes in many different forms (you can learn more about customer data in this article from InMoment Customer Insights Expert Jessica Petrie).

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

CSM Magazine

OCTOBER 28, 2021

Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders from CVS Health, Comcast, Nissan NA & Bloomfire! Register now to join live or pre-order the recording!

Customer Centricity 52

Customer Centricity Webinar Culture Government 52

Alida

MAY 16, 2018

More than 100 senior leaders joined us on the Refinery Rooftop to network and hear how three industry-leading companies—BuzzFeed, Stanley Black & Decker and Group Nine Media—are transforming their company DNA to become insight-driven businesses. Ali said the company engages the community to close the loop on customer research.

Insights 154

Insights Events Advertising Webinar 154

Alida

APRIL 26, 2018

With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. As our CMO Tyler Douglas points out in his poignant blog post, “ many companies are confusing data driven with insight driven.

Insights 133

Insights Customer Centricity 2016 Webinar 133

ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Why: satisfied customers make payroll possible — and everyone’s decisions, attitudes, and handoffs have a ripple effect on customer experience excellence.

Voice of Customer 59

Voice of Customer Customer Insights Insights 2010 59

InMoment XI

OCTOBER 23, 2024

Providing services like fraud detection, secure transaction platforms, and encryption will enable you to secure your customers’ data and transactions. Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank.

Banking 195

Banking Customer Experience Financial Touchpoint 195

CSM Magazine

MAY 26, 2020

Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times. Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times and increasing efficiency.

Webinar 52

Webinar Customer Engagement Engagement Events 52

AskNicely

NOVEMBER 28, 2018

What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. This customer-fueled approach to business growth has evolved into a culture shift. 2018 NPS Benchmark Study: Results and Reactions Webinar.

NPS 60

NPS Webinar 2018 Net Promoter Score 60

Confirmit

FEBRUARY 7, 2020

Register to the webinar for your region: Australia: 19th March @ 11am AEDT. North America: 19th March @ 11am EST. Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. Voice of the Customer Market Research Webinars.

Webinar 52

Webinar Customer Experience B2B Customer Insights 52

CSM Magazine

JANUARY 22, 2020

So, it’s vital they are equipped with the right tools and customer insights to resolve ever more complex issues on every channel. In fact, 62% of customers believe an agent’s knowledge and/or resourcefulness is key to a positive service experience.

Webinar 52

Webinar Banking Customer Insights Information 52

Thematic

AUGUST 22, 2024

In today’s data-driven landscape, Generative AI (Gen AI) can help clear the murky waters of customer feedback. The technology speeds up complex analysis and breaks down access barriers, meaning insights can be harnessed strategically for product innovation, business growth, and decision-making.

Government 62

Government Feedback Customer Insights Webinar 62

CSM Magazine

JULY 9, 2020

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. Go beyond omnichannel to any channel – Deliver a seamless experience that allows you to build meaningful relationships wherever your customer is.

Webinar 52

Webinar Customer Service Omnichannel Innovation 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. “In Top 5 Customer Success Webinars of 2018.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Confirmit

JULY 25, 2017

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights. How to analyze VoC data, monitoring KPIs, and sharing insights across the organization.

Insights 40

Insights Customer Insights Webinar Customers 40

Wootric

DECEMBER 2, 2019

It’s your job to analyze this data to surface opportunities for product improvement and better customer relations. While a platform like Wootric will help you surface insights and prioritize action improve customer experience , you still can’t drive innovation alone. 1) Frame Your Message.

Voice of Customer 52

Voice of Customer NPS Net Promoter Score Insights 52

Peter Lavers

JUNE 4, 2018

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

Webinar 40

Webinar Retail Multi-Channel Customer Journey 40

Forrester's Customer Insights

JUNE 7, 2024

Forrester’s multi-episode webinar series on AI delves into the profound impact AI has – and will continue to have – both on how data scientists and software engineers approach their work and how other job functions will have to adapt to […]

Webinar 36

Webinar Government Information Innovation 36

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Don’t miss out – sign up now and join Morten in a look at ways to get more value out of your customer conversations. The support team is a business’s direct line to the customer. Register now! About Morten Lundsby.

Webinar 94

Webinar User Experience Feedback Insights 94

InMoment XI

JULY 20, 2023

We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. It seems like the internet is full of ChatGPT “hacks” these days. End of PSA.

Customer Experience 284

Customer Experience Customers Webinar Brands 284

GetFeedback

JULY 19, 2019

surveys, website studies, or the number of customer service interactions on Twitter). The number of insights gleaned from the data. The former director of customer experience, Erin Pepper, and her team find insights in unstructured data. In this case, they search and analyze customer reviews. Let me explain. .

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Lumoa

SEPTEMBER 23, 2022

Recently, Lumoa organized a webinar about Insights where we talked about the challenges in identifying emerging trends, root causes, and how to properly close the loop with your customers. This interactive infographic presents excerpts from a webinar in which Garen (Product Marketing Mgr.) How to close the loop .

Insights 78

Insights Webinar Customer Insights Presentation 78

Lumoa

APRIL 21, 2022

When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. To me, that’s hugely positive. You have data.

Banking 78

Banking Customer Satisfaction Webinar Insights 78

GetFeedback

SEPTEMBER 24, 2019

Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

ROI 150

ROI Webinar Sales Loyalty 150

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. This focus on insights should include telco employees, as well.

Customer Centricity 78

Customer Centricity Telecommunications Webinar Feedback 78

Alida

OCTOBER 18, 2018

Scott : This is an exciting opportunity for some of our customers to share the insights they are using in their organisations, and the impact this is having. Please give everyone an introduction to your insight communities. The customer data we had previously didn’t give us the full picture. Introductions.

2018 113

2018 Webinar Insights Customers 113

Alida

NOVEMBER 10, 2017

For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Related resource: How businesses win with the Internet of Things [on-demand webinar]. This type of computing could potentially improve the customer experience.

2018 174

2018 E Commerce Retail E-support 174

Confirmit

JANUARY 25, 2021

Register to watch the webinar for your region. Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. The result is a customer insight engine that that not only fuels day-to-day tactical change, but also impacts the big picture.

Webinar 52

Webinar Customer Insights Communication Insights 52

GetFeedback

JANUARY 21, 2019

So how do you gather the customer insight you need? Customer surveys. If done right, surveys can bridge the gap between what content you already provide and what content your customers are looking for. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal). Email Newsletters.

Marketing 210

Marketing Healthcare Webinar Blog 210

InMoment XI

FEBRUARY 27, 2012

During last week’s webinar with Forrester analyst Kerry Bodine, we discussed the importance of what she calls the “customer cascade,” which goes like this: Companies need to develop deep customer insight in order to design and deliver great customer experiences and ultimately reap the financial rewards that follow.

Voice of Customer 150

Voice of Customer Document Webinar Financial 150

InMoment XI

FEBRUARY 27, 2012

During last week’s webinar with Forrester analyst Kerry Bodine, we discussed the importance of what she calls the “customer cascade,” which goes like this: Companies need to develop deep customer insight in order to design and deliver great customer experiences and ultimately reap the financial rewards that follow.

Voice of Customer 150

Voice of Customer Document Webinar Financial 150

InMoment XI

FEBRUARY 27, 2012

During last week’s webinar with Forrester analyst Kerry Bodine, we discussed the importance of what she calls the “customer cascade,” which goes like this: Companies need to develop deep customer insight in order to design and deliver great customer experiences and ultimately reap the financial rewards that follow.

Voice of Customer 150

Voice of Customer Document Webinar Financial 150

ChurnZero

DECEMBER 27, 2022

2/ Transforming CS teams into data-driven powerhouses with Success Insights. You have a mountain of customer data. That kind of data analysis, when spread across your entire customer base, takes time and resources and preferably a computer brain. Intro: Success Insights.

2022 90

2022 Webinar Leadership Metrics 90

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. AI-powered chatbots can now better understand customer queries and respond in a way that mirrors natural human conversation.

Customer Experience 91

Customer Experience Contact Center Technology Banking 91

Playvox

MARCH 19, 2024

Decoding Customer Sentiment Manual analysis has given way to automated sentiment analysis solutions powered by AI. AI analytics tools can quickly transform customer sentiment into valuable customer insights and help them map the customer journey and even predict market trends. And the list goes on.

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74