inQuba

FEBRUARY 10, 2025

Exploring This Next Evolution of CX for the First-Time Buyer So youre considering investing in a customer journey management solution. Youve probably realized that your customers behaviour is dynamic and increasingly unpredictable, and your normal approaches arent cutting it. Briefly, what is Customer Journey Management?

Customer Journey 52

Customer Journey Management Insurance Download 52

Alida

SEPTEMBER 26, 2018

“Companies that adopt the customer experience path need to start by answering the question, ‘Who is the customer?’” How customer insight can help: Most customer experience initiatives fail due to a lack of understanding around the customer journey. advises Tiffani. Tiffani Bova, Growth IQ.

Customer Insights 408

Customer Insights Insights Books Customer Journey 408

GetFeedback

AUGUST 14, 2019

Measuring CSAT can be used to determine how a customer feels about the experience overall, parts of the customer journey, or even specific products or services. The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Download the Toolkit.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

2025 52

2025 Return on Investment ROI Download 52

GetFeedback

AUGUST 14, 2019

What do customer expectations look like in your industry? Take a look: Click here to download the PDF version. . Because a question is asked immediately after a customer has an interaction with your business, it’s easy to pinpoint how well that interaction is performing. . Click here to download PDF version of the list. .

Download 268

Download Customer Satisfaction Measurement 2018 268

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. Download Now: 9 creative email tactics Download Now>> In Summary This is just the tip of the iceberg for retail marketing.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

TechSee

JULY 18, 2019

Businesses hoping to compete in this modern marketplace need to adapt their customer-facing strategies to ensure every interaction is as quick and seamless as possible. The eBook offers a wide range of tactics, tools and technologies that can streamline the customer journey, eliminate processes that waste their time or create duplicate work.

Customer Experience 207

Customer Experience Contact Center Wireless Loyalty 207

Alida

JANUARY 19, 2017

Using customer intelligence to improve the in-store experience. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. To see significant ROI from experiential retailing, retailers must first develop a deep understanding of the consumers they want to reach. Final thoughts on experiential retailing.

Retail 167

Retail Apparel E Commerce 2016 167

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Balancing acquisition with a strong retention plan is essential to driving marketing ROI.

Marketing 59

Marketing ROI Download Loyalty 59

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Eliminate Customer Friction.

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

CloudCherry

AUGUST 9, 2018

This is the importance of delivering an end to end customer experience: a fine line between what a customer expects from your company and the actual experience they received throughout the customer journey, with all its ups and downs. Pillar #2: Companies must gain a 360 degree view of the customer.

Customer Experience Management 150

Customer Experience Management Customer Journey Mapping Customer Experience Management 150

Thematic

MARCH 30, 2025

Companies that use AI-driven customer insights don’t simply react faster—they stay ahead of the curve. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. A structured customer insights framework is, therefore, essential. The result?

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Experience Investigators by 360Connext

JULY 26, 2022

Customer experience leaders report that teamwork and cross-functional cooperation are some of the top drivers to achieving customer experience success. The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Challenge #3.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Thematic

MARCH 20, 2025

Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools.

Social Media 62

Social Media Banking 2027 Roadmap 62

InMoment XI

MAY 2, 2023

4 Strategies for Success With a Small CX Team #1: Focus on Quick Wins Much like baseball, customer experience is a game of singles. You can’t magically tackle every customer issue at once—especially with limited resources. Start proving the value of your small-but-mighty CX team today and download your CX strategy checklist here!

Call Center 221

Call Center ROI Download Customer Journey 221

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey. Churn Analysis – Predict when and why customers leave.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Natalie Petouhof

FEBRUARY 9, 2016

What exactly does agile customer care and agile customer experience mean? Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI. Agile Customer Care Results in High ROI and Less Stressed, More Engaged Employees .

Customer Care 61

Customer Care ROI E-support Contact Center 61

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. It should be pretty easy to create and manage dynamic, multi-touch customer journeys.

Customer Journey 59

Customer Journey Multi-Channel Contact Center Customer Journey Mapping 59

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. In fact we have previously said that ‘ Customer Experience is Everything ‘ Even a small increase in positive customer experience (CX) can propel revenue to new heights, increasing company profits considerably.

ROI 52

ROI Customer Experience Financial Customer Journey Mapping 52

Second to None

MAY 8, 2018

No other marketing tactic comes close to matching this ROI. Emphasizing the customer journey is key to planning an email marketing strategy that yields similar results. There’s a lot of distracting content online, and sustaining a customer’s attention long enough that they make a purchase is difficult.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

2024 52

2024 Marketing Download 2012 52

CustomerSuccessBox

APRIL 19, 2022

Businesses are realizing the power of customer journey mapping to monitor customer experience performance and identify opportunities for improvement. Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes.

Customer Journey 52

Customer Journey Metrics Touchpoint Advertising 52

Optimove

JANUARY 30, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: For marketers, the right way to measure campaigns is by using a multi-touch attribution model to understand the incremental impact of each touchpoint in a customer journey. Some marketers call them flows or journeys.

Customer Journey 59

Customer Journey Measurement Multi-Channel Touchpoint 59

Experience Matters

DECEMBER 4, 2017

If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.

Customer Experience 19

Customer Experience 2017 ROI Download 19

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Day 2 will dive deeper into AI-powered marketing, customer journey orchestration, and more game-changing innovations. Stay tuned!

Connections 52

Connections Marketing 2025 Banking 52

inQuba

AUGUST 19, 2021

So you’re considering investing in a customer journey management solution. You’ve probably realized that your customers’ behaviour is dynamic and increasingly unpredictable, and your normal approaches aren’t cutting it. Briefly, what is Customer Journey Management? Download this guide as an eBook.

Customer Journey 52

Customer Journey 2021 Management Insurance 52

inQuba

AUGUST 19, 2021

So you’re considering investing in a customer journey management solution. You’ve probably realized that your customers’ behaviour is dynamic and increasingly unpredictable, and your normal approaches aren’t cutting it. Briefly, what is Customer Journey Management? That’s an important step! Get it here.

Customer Journey 52

Customer Journey 2022 Management Insurance 52

OpinionLab

JUNE 24, 2016

I was pleasantly surprised by the number of break through ideas that originated from focusing on specific customer journeys that were broken – technically, logically, or physically. Working backwards with the end goal in mind provides an opportunity to improve the customer journey. 2) Become a story teller.

2016 79

2016 Competitive Advantage Financial Insurance 79

inQuba

APRIL 11, 2023

At inQuba, we’ve baked WhatsApp’s power and reach directly into inQuba Journey Orchestration , and we’ve seen message read rates as high as 90% and engagement rates above 40% ! The power of WhatsApp-enabled orchestration is boosting customer conversion and business revenue.

Customer Journey 52

Customer Journey Engagement Multi-Channel Social Media 52

Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. The challenge isn’t just simplifying bonus calculations but unlocking new promotional capabilities.

Return on Investment 75

Return on Investment Download ROI Customer Centricity 75

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

Kitewheel

JULY 15, 2019

Customer journeys are a complex subject. They’ve also changed dramatically in the past few years as the market for journey management has evolved. While many businesses have matured in their customer journey orchestration efforts over time, many businesses are still struggling to decide where to begin.

Customer Journey 40

Customer Journey Metrics Customers Loyalty 40

C3Centricity

DECEMBER 31, 2018

Do You Know Your Customer Journey Map & the Emotions Overlay? The customer journey needs to integrate all possible contact points. If it doesn’t you could alienate your customers before they make a purchase. It is what your customers think it is; its brand image, personality and its value to them.

2018 117

2018 Brands Customer Journey Mapping 2019 117

BirdEye

NOVEMBER 27, 2023

Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance. Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. This information allows leaders to make data-driven decisions that improve marketing ROI and productivity.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

BirdEye

NOVEMBER 3, 2020

Most organizations measure customer experience with specific KPIs such as a customer satisfaction score , Net Promoter Score , or overall star rating. But in many cases, stop after optimizing their customer journey after achieving specific milestones. Map the customer journey and measure it at each stage.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98