Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 106

Customer Retention Customer Success Customer Relationship Management Loyalty 106

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Aurora Health Care is on a mission to help people live well.

E-support 100

E-support Sports Webinar Healthcare 100

Talkdesk

FEBRUARY 16, 2021

Future-looking companies are now attaching sales and marketing metrics to their contact centers, which will require deep integrations with customer relationship management (CRM) and marketing automation systems, as well as the ability to unify that data for analysis. Graphs courtesy of Metrigy.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. Customize messaging: Address specific pain points with personalized content.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

ClientSuccess

JANUARY 10, 2020

Many onboarding teams turn to automated onboarding software or customer relationship management platforms to help manage and organize the onboarding process. But asking for lengthier recommendations after customers have had time to think through their experience might garner more targeted suggestions.

Webinar 65

Webinar Metrics Customer Relationship Management Customers 65

ClientSuccess

JANUARY 10, 2020

Many onboarding teams turn to automated onboarding software or customer relationship management platforms to help manage and organize the onboarding process. But asking for lengthier recommendations after customers have had time to think through their experience might garner more targeted suggestions.

Webinar 64

Webinar Metrics Customer Relationship Management Customers 64

ChurnZero

AUGUST 14, 2020

Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Customer Relationship Management (CRM) Software. CRMs primarily function as a relationship information database. Webinar Software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

BirdEye

OCTOBER 15, 2021

Delight your customers with two-way texting for customer surveys , which allows you to have a back and forth conversation with your customer (ask a question – get an answer) to get valuable feedback without missing a beat. . You can text invitations to your customers for events and ask if they are interested in attending.

Customer Retention 98

Customer Retention Events Loyalty Communication 98

Thematic

FEBRUARY 2, 2025

Whether it’s pulling customer feedback from a CRM or pushing insights to an analytics dashboard, compatibility with analytics platforms is key. Look for companies that provide: Training Resources : Tutorials, guides, or webinars to help you hit the ground running. What Should It Integrate With?

Social Media 62

Social Media 2030 Customer Satisfaction Feedback 62

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Check out these additional resources from ClientSuccess: Webinar: Lessons Learned from Building 3 Customer Success Teams from Scratch.

Customer Success 88

Customer Success Webinar 2021 Customer Relationship Management 88

SurveyGizmo

NOVEMBER 4, 2021

As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. A customer support agent runs a report on top-tier players for your favorite game and your profile appears. Three questions and you’re done. You get back to playing your game.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center Omnichannel Loyalty Programs Social Media 60

Team Support

JULY 22, 2020

Individual interpersonal relationships between an agent and a contact can be fantastic and help create fans within the company, but, far too often, when that internal “champion” at your customer company leaves so does the account. To avoid this, focus on customer relationship management , not individual relationship management.

B2B 52

B2B NPS Customer Relationship Management Customer Relationships 52

Alliance by IFS

APRIL 24, 2019

Watch the on-demand webinar now to see how non-technical users without coding skills can build integrations. Can you afford data entry errors, data silos, long customer response rates and prolonged decision making since your users don’t have a holistic view of customer data? Drive technology adoption and engagement.

Webinar 6

Webinar Customer Relationship Management Demo User Experience 6

Amity

FEBRUARY 2, 2016

The Customer Success Forum is a part of the Customer Success Association, which offers a variety of resources for customer relationship management and optimization. • Webinars. January 13 - How to Build a Customer Success Culture with Strong Sales Alignment & Collaboration.

2016 80

2016 Customer Success Webinar Customers 80

NICE inContact

APRIL 2, 2018

Here are a few examples: Facilitate seamless integration been customer service and Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to give agents the context they need to solve problems. Just what can you do with a CCaaS-based CX development platform?

Innovation 54

Innovation Competitive Advantage Contact Center Omnichannel 54

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. By Michael Glaser, Director Technology Solutions, Astea North America.

Webinar 36

Webinar Connections Multi-Channel User Experience 36

ClientSuccess

NOVEMBER 24, 2021

You can learn more ways to set up winning customer marketing strategies in your organization with our first three entries in this series: Customer Advocacy. eBook: Customer Success Best Practices from 20+ Executives. Toolkit: Customer Journey Toolkit.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center Omnichannel Loyalty Programs Social Media 48

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service by Vision2Learn. Cost: Free. Duration: 9 or 11 weeks.

Customer Service Training 74

Customer Service Training Customer Service Seminar Banking 74

ClientSuccess

MARCH 2, 2021

One of the most visible differences between the two roles is the amount of time spent dealing with customer interactions and engagement. CSMs are responsible for the entire lifecycle of a customer relationship and often act as an overarching project manager for onboarding, implementation, training, and ongoing value.

Customer Success 62

Customer Success Management Metrics Customer Relationships 62

ChurnZero

NOVEMBER 8, 2019

Now more than ever Customer Success is essential to the long-term success of your entire organization. A relationship-focused approach to client management is a must. . Customer Relationship Management systems (CRMs) have changed the game when it comes to how companies know and track their customers.

Customer Success 63

Customer Success E-support Chief Customer Officer Customer Relationships 63

Totango

SEPTEMBER 22, 2022

Pros : Totango’s customizable templates let CS teams get customer journey strategies up and running in minutes. SaaS CRM (Customer Relationship Management) Solution. CRM is a common way to keep a reference of all customers’ lifecycle stages. Totango is free forever for startups and offers a startup webinar.

White Paper 71

White Paper Advertising Sales Social Media 71

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. How to prevent customer churn. Toolkit: Churn Management Toolkit.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

ProProfs Chat

OCTOBER 16, 2020

You’ve all seen lead forms, they pop up as you’re leaving a site, or when signing up for a webinar for instance. Important Reminder – While you chat, take down notes in your customer relationship management (CRM) software for future reference. Live Chat Sales Funnel: How it Works.

Sales 98

Sales Connections Definition Engagement 98

Talkdesk

MARCH 12, 2020

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Amity

MARCH 12, 2014

You can buy more Google ads, ramp up the content marketing, and hold more webinars. If you cannot predictably measure, manage and ensure that the right customers get value quickly, it simply doesn’t matter how many ads you buy, calls you make or webinars you host. The High Touch / Customer Value Tradeoff.

Webinar 48

Webinar Customer Relationship Management Sales Touchpoint 48

Help Scout

FEBRUARY 11, 2019

It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past. Thriving brands make and sustain emotional connections with customers during every interaction, whether online or in person. A strong customer relationship management strategy underpins sustainable growth.

E-support 40

E-support Customer Relationship Management E Commerce Customer Relationships 40

CSM Magazine

MAY 10, 2023

Providing High-Quality Education Material Forex trading can be overwhelming to customers who are new to the industry. Providing high-quality educational material can make all the difference in providing excellent customer service. A CRM system can help them track client inquiries and follow up with their customers when needed.

Customer Service 52

Customer Service Multi-Channel E-support Communication 52

Kustomer

AUGUST 12, 2020

Building a 360-degree customer view is dependent upon giving our front-line employees and customer service agents the tools they need to see customer history, route inquiries accordingly, and find solutions seamlessly through an efficient customer relationship management (CRM) platform.

Contact Center 52

Contact Center Omnichannel Customer Relationship Management Webinar 52

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Special Reports. White Papers.

Customer Retention 65

Customer Retention Loyalty Loyalty Programs Social Media 65

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. The webinar is free. Learn more about Balto AI’s solutions here. Read the outline and join me!

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Alliance by IFS

SEPTEMBER 20, 2019

Typically, field service management solution, customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms drive effective customer communications and business operations. The webinar also includes a demonstration of Astea’s low- and no-code toolkit.

Webinar 24

Webinar Management Customer Relationship Management Customer Satisfaction 24

SurveySparrow

AUGUST 13, 2020

This action can be signing up for an online event, webinar, sales, etc. Sendinblue offers both email automation tools and customer relationship management functions. The click-through rate of your emails will determine the conversion rate. 5 Free Email Automation Tools to Save Your Money and Procure 4x Better ROI.

ROI 95

ROI Measurement Marketing Reference 95