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Customer Service is a Gold Mine for Employee Experience Ideas

Russel Lolacher

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.

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3 Customer Relationship Management Tips From a CX Book Report

Oracle

In this episode, Joey and Dan dive into the insights and tactics of Blake Morgan’s book “More Is More,” talk about why you should make your work harder for your business rather than your customers, and explore a unique customer experience campaign from a small art-house cinema in New York.

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Is Customer Experience Worth It? And Much How Should You Invest?

Experience Investigators by 360Connext

Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization.

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Customer Experience Strategy 101: From Vision to Implementation

Experience Investigators by 360Connext

Explain how youre looking to build customer personas using the organizations data and ask the data expert about how you can accomplish this effectively. Gather customer data sources : Its okay if your organization doesnt have an internal data expert who can help. Consolidate everything into one secure location if possible.

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Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators by 360Connext

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM?

ROI 260
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Revolutionizing Customer Experience: Crafting an Effective Customer Experience Strategy

InMoment XI

You can also encourage and empower employees to foster a sense of ownership and accountability to resolve any customer issues. The employee experience is an important part of your customer experience strategy that cannot be overlooked!

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Common Customer Experience Training Obstacles — And Their Solutions

Experience Investigators by 360Connext

Successful organizations adopt this attitude when it comes to customer experience and the training required to really make it part of their DNA. . It’s about a mix of training for key moments in the employee experience, role-specific educational goals and strategies, and ongoing learning to adapt to changing environments.