Talkdesk

MARCH 17, 2020

travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.

Contact Center 94

Contact Center Tourism Travel Call Center 94

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

LoyaltyPlus

JUNE 12, 2022

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Using FrequentStay, hotels can select a range of modules designed for personalisation, revenue generation, collaboration, advanced analytics and extended integration with existing systems.

Hotels 40

Hotels Tourism Guest Experience Social Media 40

Comm100

FEBRUARY 6, 2018

Travel and Tourism. Emerald ISO Travel Solutions : A CRM that meets the needs of the tourism market, providing campaign management systems, complaint management, brochure fulfillment and more. DataCar CRM : Allows for appointment scheduling, activity reports, multi-channel marketing, and more.

Customer Engagement 58

Customer Engagement Engagement Social Media Omnichannel 58

SurveySensum

JULY 14, 2020

Chip Bell is a world-renowned Keynote Speaker and Consultant on innovative service, customer partnership, customer loyalty, service leadership, and customer relationship management. Chip Bell – Author, Keynote Speaker, Consultant .

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett. Kate serves Application Development & Delivery Professionals.

Customer Service 52

Customer Service Customer Experience Magazine Books 52