InMoment XI

NOVEMBER 12, 2024

Benefits of Social Media Monitoring When brands consistently track and analyze social media mentions, they can use those findings to assist their brand reputation management efforts, improve the customer experience, and capitalize on market insights. This information is invaluable for helping your brand stand out in the market.

Social Media 363

Social Media 2024 Metrics Brands 363

Magellan Solutions

FEBRUARY 15, 2023

The adoption of customer relationship management (CRM) systems in the business world has been a game changer for employees. A CRM virtual assistant (VA) is an extension of the customer service team, which handles routine tasks for clients. The CRM virtual assistant can use available information to sort out data.

Customer Relationships 95

Customer Relationships Social Media Sales Customers 95

Integrity Solutions

JUNE 10, 2024

They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue. Generic product information is easy to find.

Sales 107

Sales Customers Books Engagement 107

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. Customer Service as a Profit Center.

Sales 124

Sales Technology Customer Service Contact Center 124

BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service Social Media 299

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. A digital world has made it easier than ever for buyers to access information about your products and services as well as what your competitors have to offer.

Sales 100

Sales Roadmap Culture Presentation 100

InMoment XI

DECEMBER 30, 2021

So first up on our list is a CX strategy webinar about how your program needs a precise balance to deliver the intelligence your team needs to make informed decisions. The Four Touchpoints in the SaaS Customer Journey Taking Immediate Action: Sustainable Strategy for Customer Follow-up Taking Strategic Action: Insights from Touchpoint Data.

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

eglobalis

JANUARY 13, 2025

Automation of Repetitive Tasks to Boost Efficiency AI-powered tools excel at automating repetitive, low-value tasks, allowing agents to focus on complex problem-solving and customer relationship-building. Training agents to navigate these tools efficiently further enhances resolution rates and customer satisfaction.

Marketing 333

Marketing E-support E Commerce Social Media 333

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Sales 103

Sales Loyalty White Paper Contact Center 103

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. Read on to discover what social customer relationship management is and how to apply it in your business. What Is Social CRM?

Customer Relationship Management 96

Customer Relationship Management Customer Relationships Social Media Management 96

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Regardless of where the CX team may live in your organization, there is a place where customer experience automation can improve your performance. InMoment 2. Salesforce 4.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Integrity Solutions

OCTOBER 8, 2024

Building rapport in sales is essential for establishing trust and fostering long-term relationships with clients. In sales, it involves gaining trust by demonstrating genuine concern for the client’s needs and engaging in meaningful communication. Earning their trust starts with building rapport.

Sales 106

Sales Communication Connections B2B 106

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Customer Success Insights Webinar 94

eglobalis

JANUARY 20, 2025

Moreover, conducting regular performance audits and maintaining proactive communication during potential disruptions ensures clients are always informed, further solidifying their confidence in the partnership. The Role of Relationship Management Strong interpersonal relationships are a cornerstone of successful B2B partnerships.

B2B 335

B2B Loyalty Workshop Loyalty Programs 335

CloudCherry

OCTOBER 4, 2018

Customer Relationship Management (CRM) software provides useful information such as the amount of money that a customer has spent, how long they have been a customer, or what they usually buy at your establishment. You can’t build a relationship only around contract details and contact information.

CEM 249

CEM Insights NPS Metrics 249

CloudCherry

OCTOBER 4, 2018

Customer Relationship Management (CRM) software provides useful information such as the amount of money that a customer has spent, how long they have been a customer, or what they usually buy at your establishment. You can’t build a relationship only around contract details and contact information.

CEM 244

CEM Insights NPS Metrics 244

CloudCherry

JUNE 13, 2019

Usage of visual engagement tools helps lessen customer efforts, especially in finding out information on banking services. Online banking uses Artificial Intelligence or AI that will gather information about their consumer to identify the customer’s needs better and to provide much better customer engagement.

Banking 267

Banking Engagement Fashion Consumers 267

ShepHyken

DECEMBER 9, 2022

And in today’s digital age, customer service is now more important than ever before. So how can you make sure that your customer journey is aligned with your brand expectations? And more importantly, how can you ensure that it’s not costing you sales? What do customers expect from contact centers? .

Customer Journey 126

Customer Journey Brands Sales Contact Center 126

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. This enables them to adapt their products, services, and marketing strategies to better align with customer needs.

Social Media 195

Social Media 2024 Document Insights 195

SurveySensum

NOVEMBER 1, 2024

This shows a deep bond between you (brand) and the customer, as customers stick with you because of the values that your brand represents. Customer loyalty often looks at buying again because of rewards or sales, but brand loyalty goes beyond that. It centers on the intangible, perceived value of your offerings.

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

InMoment XI

NOVEMBER 28, 2023

Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers. Discover smarter, richer insights about customers: Reviews provide valuable insights into customer opinions and preferences.

Management 259

Management Marketing Social Media Feedback 259

InMoment XI

SEPTEMBER 12, 2023

Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. Sales and Marketing Strategy Analysis: Break down competitors’ sales funnels and marketing campaigns. This information can inform your own strategies.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

InMoment XI

OCTOBER 17, 2024

With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation. What is a Customer Feedback Questionnaire? This question type helps to identify which factors matter most to your customers.

Feedback 195

Feedback Insights Customers Banking 195

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 101

Sales Telecommunications Information Customer Centricity 101

ChurnZero

JANUARY 3, 2023

Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue. Sales closes a customer that’s unlikely to succeed (for any number of reasons.) Sales got the revenue credited to their numbers.

Sales 98

Sales Financial E-support Customer Success 98

GetFeedback

JUNE 22, 2019

Net Promoter Score surveys are a type of customer experience survey. They are good for gathering real-time customer feedback and building customer relationships. Remember that your NPS survey represents a valuable customer loyalty metric. Remember that your NPS survey represents a valuable customer loyalty metric.

NPS 304

NPS Net Promoter Score Feedback Brands 304

InMoment XI

JANUARY 27, 2025

Imagine a scenario in which a customer calls complaining about the size of a shirt purchased online because she is dissatisfied with the fit. But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? For most companies, this scenario remains unrealized potential.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

DECEMBER 18, 2024

As a result, agents can focus on strengthening customer relationships with a personalized and empathetic approach. Automation empowers businesses to boost operational efficiency, enhance customer satisfaction , and reduce costs. It enhances the customer-centric approach without adding excessive strain on agents and managers.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

SEPTEMBER 3, 2024

Earn a Higher Share of Wallet Conversation analytics can help businesses earn a higher share of wallet by providing insights into customer satisfaction and loyalty. By analyzing customer interactions, businesses can identify opportunities to upsell, cross-sell, and provide personalized recommendations.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

MARCH 25, 2024

The e-commerce and retail giant implements predictive analytics techniques across various facets of its operations, from its powerful product recommendation engine (“Customers also bought these items”) to dynamic pricing adjustments. The next step is to take a long view when looking at customer relationships.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

GetFeedback

JANUARY 28, 2019

The best way to get context on your customers is by using the data you already have from your ongoing relationship. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. With this information, you can make better decisions about your marketing and your product development.

NPS 246

NPS Net Promoter Score Insights Connections 246

InMoment XI

OCTOBER 24, 2024

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. Key Features in a Customer Engagement Platform Not all customer engagement platforms are built the same.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

GetFeedback

AUGUST 29, 2018

Once you have the information you need, determine how you’ll approach the customer. Contact information of departments that may need to be involved (e.g. PR, HR, sales, etc.). Step 3: Improve the customer relationship. This is where a protocol sheet comes in handy.

Net Promoter Score 223

Net Promoter Score NPS Feedback Social Media 223

BlueOcean

OCTOBER 30, 2018

For more information, please contact Amy Bennet-Roach, Director of Sales and Marketing at 902.722.3312 or abennet@blueocean.ca. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers. About Blue Ocean Contact Centers.

Contact Center 132

Contact Center Call Center Insurance Travel 132

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them. billion by 2034.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationships Management 52

GetFeedback

APRIL 8, 2019

The best place to easily find this information is social media. Now, you will have real-time information about who your audience is, instead of a vague buyer persona. And, more importantly, you notice changes in your demographics before your sales tank. Use this information to tailor your messaging to who your audience is.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207