ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. No worries, if you missed the webinar, you can view it on-demand here. .

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

InMoment XI

JANUARY 27, 2025

Agents began listening for customer cues and started upselling, cross-selling, and suggesting relevant products, driving greater value. Even if just 2% of interactions reveal an opportunity to cross-sell or up-sell, thats more than 100,000 opportunities to grow those customer relationships. And it doesnt stop there.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

DECEMBER 10, 2024

Educate Your Customers Customers who understand how to capture value through your product are more likely to stay long-term. Leverage guides, webinars, video tutorials, and newsletters to inform customers. Another benefit of educating your customers is brand credibility.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

ClientSuccess

AUGUST 28, 2020

Customer churn software – oftentimes bundled with a customer success management platform – can help control unforeseen customer churn while enabling customer success managers to proactively improve customer relationships and address issues. Check out these additional resources we think you’ll enjoy: .

Customer Relationships 95

Customer Relationships 2020 Customer Journey Mapping Webinar 95

Experience Investigators by 360Connext

JUNE 5, 2017

That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success. They’ve asked me to share the 5 ways of sabotage, and how managing your customer relationships in the right ways makes a huge difference.

Sales 231

Sales Customer Experience Webinar Customers 231

InMoment XI

OCTOBER 23, 2024

Your bank can also assign dedicated staff to onboard customers onto digital platforms to ensure a smooth transition. Provide digital literacy resources to educate customers. Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices.

Banking 195

Banking Customer Experience Financial Touchpoint 195

ClientSuccess

OCTOBER 5, 2020

If you are a customer success team leader or a CSM, you spend your days establishing and nurturing customer relationships, so obviously you realize how important they are to the ongoing success of your organization. What is customer ROI? Increasing ROI with better customer relationship management.

Customer Relationship Management 80

Customer Relationship Management ROI Customer Relationships Management 80

InMoment XI

JULY 4, 2022

Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. For more in depth information on these four steps to building an ROI focused customer experience program, watch the full webinar here !

ROI 370

ROI Return on Investment Social Media Measurement 370

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Webinar 98

Webinar 2022 Customer Success Metrics 98

ChurnZero

JANUARY 27, 2025

In our most recent webinar, You Mon explained whats next for AI in customer success, and how ChurnZeros AI capabilities position you to stay one step ahead. You’ll find the complete webinar at the end. You’ll find the complete webinar at the end. To recap: AI augmentation makes every task easier.

Engagement 52

Engagement 2027 Webinar 2025 52

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Have a place to capture those stories.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Feedbackly

APRIL 12, 2023

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. It is a trend that has arrived to stay.

Webinar 52

Webinar Measurement Government Feedback 52

Gainsight

MARCH 31, 2025

No team is better positioned to help find quick revenue wins like the Customer Success (CS) team. As experts in customer relationships, CS professionals know what accounts are ready to expand their investments, plus who on the account will advocate for your organization.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Are your customers’ experiences with your organization being impacted by a service strategy that doesn’t satisfy?

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Optimove

MARCH 12, 2025

It encourages repeat purchases and strengthens customer relationships. #2. Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales.

Retail 52

Retail Sales Marketing E Commerce 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Onboarding: From Implementation to Time to Value. Customer Experience.

2021 111

2021 Customer Success Webinar Multi-Channel 111

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar.

Customer Centricity 182

Customer Centricity Culture Webinar Customers 182

Alida

MAY 16, 2018

Ultimately, to move from a business that’s merely data-aware to one that is actually insight-driven requires mastering competencies that both capture relevant and timely customer feedback and improve customer relationships.

Insights 154

Insights Events Advertising Webinar 154

Beyond Philosophy

AUGUST 4, 2015

They developed over the course of several years a culture at the company that put the Customer at the center of everything they did. One of the many things they employed over the years to do this was to show how everyone at the company was part of the Customer relationship through their My Customer program and Customer Experience training.

Culture 159

Culture Sales Net Promoter Score Customer Centricity 159

Totango

AUGUST 13, 2024

As a leader in customer success operations and a CSP implementation veteran, I was thrilled to join Matthew Lind and Jean Nairon on a recent episode of their Spotlight on Customer Success Operations webinar series to share the many tips, tricks, and wand-like strategies I’ve picked up throughout my CS career.

Customer Success 112

Customer Success Webinar Customers Customer Centricity 112

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 106

Customer Retention Customer Success Customer Relationship Management Loyalty 106

SurveyGizmo

NOVEMBER 4, 2021

Some experts encourage a return to marketing basics to improve brand-customer relationships. At Alchemer, we recommend making that brand-customer relationship your highest goal. Growing relationships takes effort, but we’ve found that our best relationships typically lead to our best growth opportunities.

Loyalty 95

Loyalty Brands 2022 Loyalty Programs 95

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Aurora Health Care is on a mission to help people live well.

E-support 100

E-support Sports Webinar Healthcare 100

ChurnZero

MARCH 7, 2025

For B2B SaaS companies, a strong community is a key component to building great customer relationships. And, with automation and scaled customer success becoming more common in SaaS , a community is a great way to provide customers who may not have a CSM with the resources necessary to succeed.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

Gainsight

SEPTEMBER 5, 2022

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced.

Customer Journey 98

Customer Journey E-support Touchpoint Webinar 98

ChurnZero

JANUARY 6, 2025

Trend 3: Customer teams double down on outcomes and value. A shift toward outcome-oriented partnerships will redefine customer relationships, experts predict, putting more emphasis on partnership and trust, personalized engagement, and outcomes-based customer success.

2025 52

2025 Customer Success Measurement Leadership 52

Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have shown that just a single poor customer service experience can lead to the sudden demise of even the longest customer relationship.

Customer Service 110

Customer Service 2015 Poor Customer Service Contact Center 110

ProProfs Chat

AUGUST 14, 2020

Now, let’s take a look at some of the common scenarios where you can implement live chat throughout the customer journey that ultimately results in conversions and delighted customers. Webinar Registrations. A customer’s journey not only accounts for their investment towards your tools or services but also after it.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

Talkdesk

FEBRUARY 16, 2021

Future-looking companies are now attaching sales and marketing metrics to their contact centers, which will require deep integrations with customer relationship management (CRM) and marketing automation systems, as well as the ability to unify that data for analysis. Graphs courtesy of Metrigy.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 94

Sales Customer Success Insights Webinar 94

Kustomer

NOVEMBER 10, 2023

You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view. Welcome to the Kustomer Advantage Webinar – your gateway to unleashing the potential of data-driven customer service with our cutting-edge AI tools and technology.

Webinar 68

Webinar Customer Centricity Innovation Customer Relationships 68

ClientSuccess

FEBRUARY 1, 2021

Many times, a platform that touts itself as ‘customer focused’ is only really effective for one specific part of the customer experience, such as onboarding or issue management. After all, your customers will ideally be around for a while, and any software you invest in should be able to manage all account stages.

Customer Success 104

Customer Success Webinar 2020 NPS 104

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. Customize messaging: Address specific pain points with personalized content.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Alida

JANUARY 16, 2018

The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company. Driving business value, sales and research cost savings. For example: 10.

ROI 100

ROI Webinar Customer Centricity Download 100

Beyond Philosophy

JULY 9, 2015

Especially, as it turns out, when you consider your female Customers. Join us at our webinar, “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Brands 109

Brands Net Promoter Score 2011 2014 109