CSM Magazine

APRIL 28, 2016

While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are able to consistently perform at optimum levels. Do you want better customer retention? Want better customer retention? How you do what you do will determine how well you retain customers!

Customer Retention 58

Customer Retention Feedback Customers Retail 58

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. When your company’s social media is owned by only one department, it falls flat and short of what you, as a brand, want your online customers to remember you by.

Social Media 68

Social Media Customer Service Strategies Customer Service Download 68

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Customer Service Social Media Customer Satisfaction 52

CSM Magazine

DECEMBER 13, 2023

It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.

Customer Service Strategies 52

Customer Service Strategies Customer Service Omnichannel Airlines 52

Think Customers

APRIL 10, 2025

Example: If your companys business strategy is to expand into new markets , your CX vision might focus on creating a seamless onboarding experience for new customers in different geographies. reducing churn by 15%, improving customer retention by 10% , increasing customer effort score (CES) by 25% ).

B2B 52

B2B Net Promoter Score Effort Score Financial 52

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention 2021 2020 Social Media 52

Talkdesk

JULY 14, 2016

Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.

Customer Service Strategies 40

Customer Service Strategies Customer Service Customer Service Representative Customer Centricity 40

Customer Guru

MARCH 21, 2018

Too many companies haven’t shifted their focus yet toward this effective customer service strategy. They are unfortunately missing a large opportunity to improve by promotion through a solid customer service strategy. Tip #1: Create a Customer Service Strategy and Goals Focused on Driving Customer Promotion.

Customer Service 117

Customer Service Customer Service Strategies Fashion Customers 117

CSM Magazine

JANUARY 9, 2025

Why Customer Service Matters in iGaming Customer service in iGaming goes beyond answering queries or resolving issues. It is a critical element in building trust, ensuring customer retention, and enhancing user satisfaction. In contrast, exceptional service can transform casual players into loyal customers.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Retently

MAY 31, 2024

This could mean deploying automated email campaigns (such as customer retention emails), rapidly sharing feedback with the right teams, or building best practices around soliciting feedback from customers. But when it’s all said and done, your CSMs are really there to learn how and why customers interact with your product.

Customer Success 142

Customer Success Management Net Promoter Score Feedback 142

Kayako

SEPTEMBER 29, 2016

Well, behind any shining, successful customer service team is a strong customer service philosophy and customer service strategy. A strong customer service philosophy is not something you can create overnight or simply add on top of your business, like the icing on a cake.

Customer Service 101

Customer Service Social Media Customer Retention Customer Service Strategies 101

InMoment XI

JULY 18, 2024

By actively seeking customer feedback and making changes based on that feedback, businesses can build customer loyalty and foster long-term relationships with their returning customers. Direct vs Indirect Customer Feedback The two most common categories that customer feedback can be classified as are direct and indirect.

Feedback 221

Feedback Social Media Net Promoter Score Customer Journey Mapping 221

InMoment XI

OCTOBER 10, 2023

A high NPS indicates that you have a large number of promoters, signaling strong customer loyalty. This often translates to increased revenue, word-of-mouth referrals, and robust customer retention. Given its direct correlation with business growth, NPS stands as a pivotal measure in customer service evaluation.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ShepHyken

MAY 18, 2020

These 6 Customer Retention Strategies Actually Work by Hal Koss. Built In) CSMs know that acquiring customers is its own challenge, and that a strong retention rate takes some of that pressure off the business. But how do you build loyalty that leads to customer retention?

Article 99

Article 2020 Customer Service Customer Retention 99

Calabrio

MARCH 25, 2025

Since the latest AI capabilities, which often incorporate large language models (LLMs), have a much more advanced understanding of language and context, they offer a far more sophisticated approach to analyzing the quality of each customer interaction than was previous.

Contact Center 52

Contact Center Virtual Agent Interaction Customer Satisfaction 52

TechSee

MARCH 7, 2022

Customers who choose self-service can be demanding – and expect organizations to value their time. Key Benefits of Self Service as a Customer Service Strategy . These are recognized as important aspects of customer service strategy, customer engagement, and business growth.

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

delighted

OCTOBER 5, 2021

The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.

Metrics 91

Metrics Net Promoter Score Customer Service Effort Score 91

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 14

Article 2022 Customer Service Rewards Programs 14

ShepHyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Customer Service Training 134

Customer Service Training Customer Retention Customers Sales 134

ShepHyken

MAY 17, 2021

If you currently don’t have a customer success program, this article will give some insights to help get you started. 4 Ways for Marketers to Maximize Customer Retention by Jenn Horner. Customer Retention is more important than ever. Before you can have loyal customers, you have repeat customers.

2021 88

2021 Article Customer Service Customer Retention 88

ShepHyken

NOVEMBER 12, 2024

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money.

Return on Investment 102

Return on Investment Financial Workshop Customer Service Training 102

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering.

Omnichannel 98

Omnichannel Social Media Books Communication 98

Comm100

SEPTEMBER 22, 2021

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. When customers contact your organization, are they currently reaching the right person or team?

Customer Service 90

Customer Service Social Media Leadership Omnichannel 90

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. About Rob Markey.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. My Comment: If customer loyalty is important to you and your business (and I know it is), then take a few minutes to not just read, but study this article.

2017 93

2017 Article Social Media Customer Service 93

Playvox

FEBRUARY 13, 2023

It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience.

Contact Center 78

Contact Center Multi-Channel Customer Retention ROI 78

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John Formica Follow @JohnFormica. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Retently

MARCH 18, 2024

This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Improving customer experience Each customer’s experience with a business is unique and personal, and surveys can provide invaluable insights into these individual perceptions.

Customer Service 119

Customer Service Net Promoter Score Customer Service Representative NPS 119

Ecrion

JULY 22, 2019

In it, we’ll fill you in on some of the best ways to improve your customer service training — and increase revenue, customer retention, brand recognition , and more as a result. Personalized, one-to-one communication with real people is absolutely essential to customer retention and loyalty.

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

ProProfs Chat

DECEMBER 18, 2019

If not, then how do you measure customer success? If this got you thinking, then it’s high time for you to establish customer service work objectives and tweak your customer service strategies to enhance the quality of customer support. . Improve Customer Retention.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Reference 80

Comm100

SEPTEMBER 13, 2021

Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy. Improved customer experience, leading to increased customer retention. What is Digital Transformation?

Customer Service 98

Customer Service Omnichannel Social Media 2020 98

ShepHyken

AUGUST 13, 2018

There are plenty of resources to keep up-to-date with the latest customer service strategies, technologies and tactics – and my friend Steve DiGioia shares many of these in this article. Keep learning and stay at the top of your customer service game.

2018 72

2018 Article Customer Service Loyalty 72

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

Answer Dash

JULY 30, 2019

Customers trust online reviews as much as personal recommendations 85% of consumers trust online reviews just as much as personal recommendations. With a great customer service strategy, you can market your services or product through word of mouth, reviews, comments on social media, testimonials and so on.

Sales 70

Sales Customer Service Social Media Article 70

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. by Mindi Rosser.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

AUGUST 23, 2019

Therefore, it’s an excellent feature for increasing sales: the faster you provide information, the greater the likelihood the customer will make a purchase. Customer retention. If the service meets your customers’ expectations, they will be more satisfied with your company — and satisfied consumers buy more.

Omnichannel 116

Omnichannel Blog Customer Service Social Media 116

ViiBE Blog

AUGUST 25, 2021

Last but not least, you should ensure that your customers can easily access your customer service team at any time, and that such help is available in various forms, through various platforms. Conclusion.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98