Customer Retention Customer Service Training Poor Customer Service 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ProProfs Chat
MAY 1, 2020
You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
ShepHyken
JULY 26, 2021
Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes. When you get customers to come back, you know you’re doing a good job.
ShepHyken
MAY 30, 2022
The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.
ShepHyken
MAY 12, 2019
My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”
Stella Connect
DECEMBER 15, 2021
Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. 40% of US and UK consumers say they will post about a poor customer service experience online.
Expert insights. Personalized for you.
106 
Let's personalize your content