ShepHyken

JANUARY 10, 2024

There are at least three lessons we can learn from this story: Laziness: That should never be an excuse for providing poor customer service. If the agent really was lazy, shame on her for taking a job where she supports customers. However, she also made a mistake. What was it? Let’s find out!

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Travel Customer Service Airlines Poor Customer Service 91

ShepHyken

DECEMBER 8, 2021

Rather than deliver a poor customer service experience, they felt it was better to shut down part of the restaurant. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . It was the perfect explanation.

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Poor Customer Service Hotels Customer Service Training Customer Service 146

Stella Connect

DECEMBER 15, 2021

Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. 40% of US and UK consumers say they will post about a poor customer service experience online.

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Poor Customer Service 2021 2022 Consumers 75

ShepHyken

JULY 22, 2020

If we look at the first definition of fight, which uses the words battle and physical combat , I can see a company stating, “Let’s fight against poor customer service.” Bad service has no place in any company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Definition Poor Customer Service Customer Service Training Sales 161

ShepHyken

SEPTEMBER 14, 2022

Even several years before the pandemic began, The American Customer Satisfaction Index found the overall ratings slipping, even with brands most recognized for high levels of customer service. . It’s not like companies purposely provide poor customer service. So, let’s consider what could be behind this.

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Culture Customer Service Poor Customer Service Leadership 105

Stella Connect

NOVEMBER 29, 2021

The power of capturing and adapting your customer service strategies based on the voice of the customer is undeniable, especially when you consider the immediate impact of just one poor customer experience. 40% of US and UK consumers say they will post about a poor customer service experience online.

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Poor Customer Service 2021 2022 Consumers 84

ShepHyken

JUNE 24, 2019

The customer service you provide would be… Amazing! Poor customer service can impact more than just those who experience it by Kristen Dalli. Consumer Affairs) Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store.

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Article 2019 Customer Service Poor Customer Service 113

ShepHyken

JULY 9, 2018

I enjoyed the author’s sarcastic approach to what companies do to fail their customers. (I I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. That’s almost $50 billion USD.)

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Article 2018 Poor Customer Service Customer Service 84

ShepHyken

SEPTEMBER 30, 2020

That goes a long way toward creating a great customer experience. On the flip side, what influences poor customer service? Rudeness and apathy, not being treated like a valued customer, lack of knowledge and expertise, slow response times and having to repeat information were the top pain points for customers.

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Customer Service Poor Customer Service Customer Service Representative Customers 125

Kristina Evey

MARCH 18, 2015

Poor customer service is rampant these days. The impact of poor customer service on your business is more than just the occasional upset customer. Customers leave because of bad service. Don’t let the service your staff delivers drive customers away. Plain and simple.

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Customer Service Poor Customer Service Sales Customer Service Training 109

ShepHyken

JULY 26, 2021

Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Article 2021 Customer Service Contact Center 102

ShepHyken

MAY 12, 2019

My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”

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2019 Article Loyalty Programs Customer Service 91

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

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E Commerce 2023 E-support Customer Experience 83

ShepHyken

SEPTEMBER 28, 2020

(The Next Web) No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have stopped doing business with a company due to poor customer service.

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Article 2020 Customer Service Culture 75

ShepHyken

APRIL 8, 2019

This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. My Comment: If you want to ruin your customer’s experience, here are five ways to do it. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Article 2019 Customer Service Hotels 101

ShepHyken

SEPTEMBER 9, 2019

New York Post) Having to stay on hold for too long, being transferred multiple times and dealing with grumpy employees are just some of the poor customer service experiences Americans deal with, according to new research. Here are some strong facts surrounding the good and bad of customer service.

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Article 2019 Customer Service Loyalty Programs 94

ShepHyken

NOVEMBER 5, 2018

Here’s Why Airlines DON’T Care About Customer Service by Kindra Cooper. CCW Digital) Airlines seem to be above reproach when it comes to poor customer service, and the average air traveler knows it. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

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Article 2018 Customer Service Airlines 80

ShepHyken

DECEMBER 4, 2017

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. Now, that’s an interesting concept! For information contact or www.hyken.com.

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2017 Article Customer Service Government 0

Kristina Evey

NOVEMBER 13, 2014

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. So, here’s the low down… 70% of customers cite the MAIN reason they stop doing business with a company is ONLY because of how they were treated.

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Customer Service 2011 Poor Customer Service Customer Service Training 63

Myra Golden

JUNE 12, 2015

In the debrief after presentations, we discussed how we could take the great and apply it to their own calls with customers. The goal, of course, was to make sure they never left customers with the bad feeling of poor customer service. What a Myra Golden Training is Like. Ways I Engage My Audiences.

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Customer Service Training Poor Customer Service Presentation Consulting 74

CSM Magazine

OCTOBER 7, 2015

So, let’s look at what we can learn from this unfortunate event and how to avoid similar issues with our customer service. I can think of three main problems that can lead to this type of poor customer service: No. 1 – Customer service is not well defined.

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Customer Service Poor Customer Service Social Media Call Center 53

ShepHyken

MAY 30, 2022

Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Poor Customer Service Is Strangling Business Growth by Iqra Ansari. My Comment: I’ve said this many times before, “Customer service doesn’t cost.

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Article 2022 Customer Service Rewards Programs 13

Michel Falcon Experience

OCTOBER 21, 2019

I believe there are five things to consider to understand why your company is still delivering average or poor customer service which is impeding your growth. You Aren’t Hiring Customer-Centric People. Customer service training can be your greatest source of advertising, you just need to invest to reap the benefits.

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Customer Service Customer Journey Mapping Customer Centricity Advertising 111

CSM Magazine

FEBRUARY 12, 2020

Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Know Your Customer Needs.

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Customer Experience Call Recording Poor Customer Service Omnichannel 52

Oracle

DECEMBER 19, 2019

“It might be day 1 of customer service training but it’s regularly something people get wrong — don’t be rude. “As a former employee who handled more than 10,000 customer service calls in my career, I understand that we have to follow scripted responses for common questions.

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2020 Customer Service E-support Poor Customer Service 64

Integrity Solutions

OCTOBER 5, 2022

But even when an issue can’t be resolved, the best reps leave their customers feeling heard, appreciated and more loyal to the company as a result. Customer Service Training and the Value of Process. Training, values and the overall culture need to be aligned and interconnected.

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Culture Customer Service Customer Service Training Contact Center 86

ShepHyken

SEPTEMBER 10, 2018

This interview shares some of Mikhail’s most recent observations about how chatbots, AI and digital technology is changing the world of customer service. How to train your agents to avoid these 5 customer service fails by Rhiân Davies. Repeat customers spend more and can eventually become loyal customers.

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Article 2018 Customer Service Social Media 13

ProProfs Chat

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business.

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