Customer Satisfaction Hospitality Loyalty Poor Customer Service 
Call Experts
JULY 27, 2023
According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.
Call Experts
MARCH 3, 2023
According to a study by Hubspot, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. In comparison, 89% of customers will switch to a competitor if they experience poor customer service. So, why do businesses need answering service support?
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Magellan Solutions
SEPTEMBER 10, 2021
The Role Of Customer Support Outsourcing For SMEs. For SMEs, offering a great customer experience is a key priority for their business. This is because the impact of poor customer service is more deeply felt, with customers quickly jumping ship after a bad experience and the business swiftly nosediving.
SurveySensum
SEPTEMBER 25, 2024
Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.
Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.
ProProfs Chat
DECEMBER 21, 2020
By reinstating their faith in you, the customer defection can be largely restricted. 72% of consumers consider it poor customer service if they had to explain their problem to multiple people. If you’ve realized your mistake, make sure that you communicate that to your customers instantly. Reward them!
PeopleMetrics
JANUARY 28, 2021
I'll say one for me that we've been seeing in recent years, and I think will continue to develop, is more and more industries understanding that they need to measure and define their customer experience. Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant.
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