GetFeedback

MAY 9, 2018

With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).

Mobile Customer Service 170

Mobile Customer Service Customer Service E Commerce E-support 170

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. This article was originally published on retailcustomerexperience.com.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Tricia Morris

MAY 18, 2015

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

Contact Center 76

Contact Center Customer Service 2015 Virtual Agent 76

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

Customer Service 70

Customer Service 2015 2016 2018 70

Eptica

AUGUST 5, 2016

Companies therefore need to use smart technology that helps them reduce the handling time of emails, increases efficiency and boosts customer satisfaction. Here are seven areas they should focus on when picking the right email technology for their customer service needs: 1.

Customer Service 49

Customer Service Contact Center Average Handle Time 2016 49

ProProfs Chat

MAY 6, 2020

They also want to use the accumulated online data to come up with great strategies that help them optimize the customer experience. B2B Customer Experience Statistics. Investing in improved customer experience pays dividends. higher customer retention, 1.9x Experience-led businesses also have 1.7x return on spend, and 1.6x

2020 66

2020 Customer Experience E Commerce E-support 66

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel.

Customer Engagement 58

Customer Engagement Engagement Social Media Omnichannel 58