ShepHyken

NOVEMBER 4, 2020

Depending on what’s needed, you adjust to those options and give the customer what they are hoping for—an experience that makes it worth coming back to do business again. A good customer service representative—or anyone in a customer-facing role—can manage the customer’s experience in numerous ways.

Customer Service Training 146

Customer Service Training Social Media Customer Service Representative Books 146

LiveChat

DECEMBER 14, 2016

Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the company will think about how you treated them and whether you helped them before thinking about the company’s marketing message.

Customer Service Representative 57

Customer Service Representative Customer Service Definition Customers 57

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization.

Customer Service Representative 42

Customer Service Representative Customer Service Social Media Customer Service Training 42

ShepHyken

SEPTEMBER 30, 2020

The top response, with over 65% of respondents in agreement, is that people just want to be treated like a valued customer—with kindness, respect and dignity. Customers are people, not account numbers. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 127

Customer Service Poor Customer Service Customer Service Representative Customers 127

ShepHyken

APRIL 12, 2017

Once the customer service representative came on the call, Cindy briefly described the problem. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Banking 100

Banking Customer Service Representative Customer Confidence Customer Service Training 100

Myra Golden

DECEMBER 19, 2017

But, sometimes, personalization can get in the way of serving the customer and moving things forward. Last week I delivered a customer service training session where part of our focus was moving employees out of an attitude of personalization to an emphasis on finding a win-win solutions for problems.

Customer Service Representative 45

Customer Service Representative Customer Service Workshop Customer Service Training 45

Bill Quiseng

NOVEMBER 8, 2023

At the same time, customer service experts have advocated that the the people in customer service are the frontlines. We may logically say that customer service representatives are the frontlines because they are front and center with customers. Be GREAT out there!

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help.

Call Center 83

Call Center Customer Service Representative Social Media Customer Service Training 83

ShepHyken

APRIL 8, 2019

From simply providing poor customer service to one of the all-time worst excuses you can give a customer, you’ll find something you’ve probably experienced yourself at another business – that hopefully your customers never experienced at your business. But perhaps the most enticing news of all?

Article 104

Article 2019 Customer Service Hotels 104

Happy or Not

NOVEMBER 13, 2024

With countless excellent customer service examples in various industries, it’s clear that companies that prioritize a customer-centric approach stand out in customer service today.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? The phone rings. Maybe it happened two minutes ago—or maybe it was two days ago.

Customer Service Training 103

Customer Service Training Customer Service Representative Contact Center Customer Service 103

ShepHyken

MARCH 7, 2018

These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers. And they’re often referred to as CSRs, or customer service representatives. Follow on Twitter: @Hyken.

Customer Service Representative 181

Customer Service Representative Banking Social Media Customer Service Training 181

ShepHyken

JULY 9, 2018

6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. CustomerThink) Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. Start by reading this article.

Article 85

Article 2018 Customer Service Poor Customer Service 85

Myra Golden

FEBRUARY 21, 2017

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. I just finished reviewing calls for a client I’ll be working with in Chicago.

Customer Service Training 64

Customer Service Training Hotels Workshop Customer Service Representative 64

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

CSM Magazine

APRIL 25, 2022

Customer Service Training. This may sound like an obvious one, but many managers forget about the importance of customer service training. As they are no longer dealing with customers on a daily basis, it can be easy to leave customer service training to the customer service employees.

Customer Service 97

Customer Service Management Customer Service Training Leadership 97

ShepHyken

SEPTEMBER 7, 2016

Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 85

Customer Service Representative Customer Service Training Customers Article 85

CSM Magazine

DECEMBER 30, 2016

Make customer service everyone’s focus. Everyone from the IT person to the frontline customer service representative should have the same focus. You don’t have a business without customers. It should be well understood from everyone involved, bottom line, the customer comes first.

Customer Service 69

Customer Service Customer Service Representative Customer Service Training Loyalty 69

Ecrion

JULY 14, 2020

One employee may be more skilled at calming angry customers down, while another excels at finding solutions to obscure problems. So why do companies use a one-size-fits-all approach to training these employees? As we move into the future, customer service training will become more personalized.

Communication 92

Communication Technology Customer Service Social Media 92

Very Best Service

FEBRUARY 27, 2011

Online customer service The development of online customer service delivery has made it more difficult to establish warm relationships with customers. customer relationship management customer service training' Picture courtesy of [link] with our thanks.

Customer Service 40

Customer Service Customer Service Training Customer Relationship Management Social Media 40

Myra Golden

AUGUST 25, 2016

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Yes, that is exactly the goal of empathy in the customer experience.

Customer Service 63

Customer Service Customer Service Representative Connections Customers 63

Myra Golden

AUGUST 25, 2016

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion. Yes, that is exactly the goal of empathy in the customer experience.

Customer Service 63

Customer Service Customer Service Representative Connections Customers 63

Magellan Solutions

SEPTEMBER 6, 2018

To achieve this, agents need to know the ins and outs of the service your business offers. Ample knowledge of your services is a crucial key responsibility of every customer service representative because it determines the level of customer service excellence you can deliver.

Customer Service Representative 65

Customer Service Representative Financial Advertising Customer Service Training 65

CSM Magazine

DECEMBER 29, 2022

Business banking encompasses many services, including business loans , lines of credit, processing payments, foreign business exchange and making investments to help business owners manage their finances. Train your employees well so that they can provide excellent customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

CSM Magazine

APRIL 28, 2016

I actually had one customer service representative repeat that phrase so many times that I asked them not to say it anymore. What they appear to be doing is regurgitating the responses they learned in their customer service training classes or what’s printed on a piece of paper. They aren’t really sorry.

Customer Service 65

Customer Service Customer Service Representative Leadership Customer Service Training 65

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? The phone rings. Maybe it happened two minutes ago—or maybe it was two days ago.

Customer Service Training 71

Customer Service Training Customer Service Representative Contact Center Customer Service 71

ShepHyken

SEPTEMBER 24, 2023

Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on sales and profit, reducing their hiring standards to fill positions, and expecting and demanding more of their employees including their customer service representatives, yet not investing in the employee culture and customer experience.

Article 72

Article Customer Service 2023 Workshop 72

ShepHyken

AUGUST 31, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Insurance 90

Insurance Banking Customer Relationship Management Customer Service Training 90

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Start from the beginning, and take it through the question period, the emotional aspect of the hurried customer, and what to say and how to say it. Keep the role-playing scenarios simple at the beginning.

Blog 41

Blog 2010 Customer Service Representative 2006 41

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Customer Service Training 112

Customer Service Training Customer Service Customers Article 112

ShepHyken

AUGUST 22, 2022

Business Insider) This as-told-to essay is based on a conversation with a 47-year-old customer-service representative who works at Southwest Airlines. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

2022 14

2022 Article Customer Service Hospitality 14

Service Untitled

AUGUST 8, 2011

What are the golden rules of knock-down, kick-butt, customer service? Spend money and time in customer service training using both traditional training methods, intern learning opportunities and experiences, and lots of feedback and positive recognition of employees for jobs well-done. Whether we.

Communication 54

Communication Customer Service Customer Service Representative Fashion 54

CSM Magazine

MARCH 31, 2022

Collect customer information. Handle customer complaints. Provide very basic customer service. Train new agents. The use of voicebots in the contact center is still in its early stages, but it is clear that they have the potential to improve customer service and save businesses money.

Customer Service 52

Customer Service Contact Center Customer Service Representative Call Center 52

ShepHyken

FEBRUARY 19, 2023

To get the best results you can, a customer service representative says it’s crucial to know what not to do when complaining. My Comment: When you call a company to complain, are you abrupt or impatient with the customer support agent? (In The good news is that you have some control in how things ultimately go.

Article 48

Article Customer Service 2023 Customer Service Training 48

Service Untitled

MARCH 28, 2012

So besides adding luxurious extras to enhance the rather scary and unsettling hospital experience for patients, besides employing extra customer service training, hospitals are now hiring patient experience consultants to help deal with complaints and add the more compassionate touch to serious medical care. They are.

Hospitality 49

Hospitality Customer Service Seminar Customer Service Representative 49

ViiBE Blog

APRIL 15, 2021

Co-browsing is a recent technology that allows a customer visiting a web page to share their screen in real time with a customer service representative. Co-browsing allows the representative to follow along with the customer as they navigate the website.

E Commerce 52

E Commerce E-support Contact Center Customer Service Representative 52