Customer Service Representative Measurement White Paper 
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Benefits of Customer Self-Service Portals. White papers. Blog posts. User guides.
Comm100
JANUARY 19, 2017
I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.
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Comm100
JANUARY 19, 2017
I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?
Comm100
JUNE 16, 2016
What You’ll Need: A measuring tape, random items of clothing and accessories. Ask for a volunteer and begin taking measurements and placing the items of clothing on them, encouraging them to put on the jacket, or hat, etc. Perhaps I should measure the width of your shoulders. Duration: 5-10 minutes. Does it fit well?
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