Remove Customer Service Representative Remove Measurement Remove White Paper
article thumbnail

The Importance of Customer Self Service Portal

Kayako

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Benefits of Customer Self-Service Portals. White papers. Blog posts. User guides.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

article thumbnail

6 Useful Examples of Apology Letters to Customers

Comm100

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.

article thumbnail

6 Useful Examples of Apology Letters to Customers

Comm100

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.

article thumbnail

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service

Comm100

” — Amazon Web Services re:Invent 2012. It’s important to know where you see your business in the future, that way you can set measurable goals and have a solid backup plan in the case that things don’t pan out the way you expected them to. This pertains to all aspects of your business, especially customer service.