ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario.

Magazine 23

Magazine Workshop Customer Service Training Customer Service 23

CSM Magazine

AUGUST 22, 2021

And in the digital age, where platforms like TripAdvisor, Facebook and Google reviews allow customers to easily share opinions about your business online, it seems crazy not to make your customer service strategy a top priority. So, how best can your business improve its service to customers in 2021?

Customer Service Strategies 52

Customer Service Strategies 2021 Customer Service E Commerce 52

CSM Magazine

OCTOBER 20, 2022

Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? It’s a win-win.

Customer Service Strategies 52

Customer Service Strategies Customer Service Effort Score Financial 52

CSM Magazine

FEBRUARY 4, 2025

Strategies for Cross-Generational Customer Service Having cracked the code on what makes each generation tick, we can start building a multigenerational customer service strategy that truly speaks to everyone. Build a Multi-Channel Support Strategy Each generation has its favored communication channels.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

CSM Magazine

OCTOBER 17, 2016

People are also likely to pay bills late or not pay them at all in protest at poor service – with almost half (48%) of consumers saying they had deliberately withheld or defaulted on a payment in the past for this reason. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Knowledge is key.

Customer Service Strategies 45

Customer Service Strategies Customer Service Multi-Channel Customers 45

CSM Magazine

FEBRUARY 13, 2024

Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. In the spirit of St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Exceptional Customer Service Interaction 52

CSM Magazine

JANUARY 15, 2025

Scalability: AI systems can handle a large volume of inquiries simultaneously, making it easier for businesses to scale their customer service operations without compromising quality. Monitor and Optimize: Regularly evaluate the performance of your AI systems and make necessary adjustments to improve efficiency and effectiveness.

Customer Service 52

Customer Service Call Center Exceptional Customer Service Customer Satisfaction 52

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. They want proof in the form of ROI.

Article 76

Article 2021 Customer Service Metrics 76

ShepHyken

JUNE 4, 2024

Magazine interview. We just took four words and made it three! We just reduced the “paperwork” by 25%! This reminds me of something one of my favorite philosophers, comedian Jerry Seinfeld, shared in an Inc. He talked about how he obsesses over every word when writing a joke.

Magazine 92

Magazine Workshop Customer Service Training Article 92

ShepHyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.

Communication 96

Communication Magazine Airlines Workshop 96

CSM Magazine

JANUARY 31, 2025

This indicates that retailers should recalibrate their approaches to better reach out to customers. Failing to create a good customer service strategy can be costly for businesses, as it can lead to buyers seeking new brands that can meet their needs.

Customer Service 52

Customer Service Retail Poor Customer Service Customer Service Strategies 52

CSM Magazine

OCTOBER 22, 2024

Consequently, customers enjoy a more personalized and attentive experience, enhancing their overall satisfaction and loyalty to your brand. Investing in such strategies not only benefits your team but also strengthens your company’s reputation for excellent customer service.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Customer Service Strategies 52

CSM Magazine

MARCH 11, 2025

Additionally, there is a notable shift towards hyper-localized customer service strategies, where companies tailor their support services to specific regional markets, thereby enhancing customer satisfaction and loyalty. Regionally, the customer service market exhibits distinct dynamics.

Customer Service 52

Customer Service E Commerce Marketing E-support 52

CSM Magazine

MARCH 17, 2025

Adopt Proactive Customer Service Strategies Waiting for your customers to complain about an issue could cost you their loyalty. Benefits: These insights not only improve CSAT and NPS scores, but they also ensure youre directing resources to areas that directly impact revenue.

NPS 52

NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

SEPTEMBER 1, 2022

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become equally as critical as Customer Experience (CX) to the success of the organization. Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies.

Webinar 52

Webinar Technology Customer Service Magazine 52

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

NOVEMBER 18, 2024

By prioritising customer satisfaction, casino [link] can attract and retain players, foster brand loyalty, and stimulate revenue growth. By leveraging technology and implementing effective customer service strategies, casinos can create a positive and memorable gaming experience for their customers.

E-support 52

E-support Loyalty Programs Customer Service Representative Loyalty 52

CSM Magazine

DECEMBER 3, 2024

Companies that fail to meet these expectations risk losing not only individual customers but entire markets. The Pillars of Cultural Intelligence in Customer Service To serve a global audience effectively, organizations need to integrate CQ into their customer service strategy. Here’s how: 1.

Culture 52

Culture Customer Service Net Promoter Score Customer Satisfaction 52

CSM Magazine

MAY 9, 2024

Legal Compliance and Beyond Adhering to current legislation regarding the support of vulnerable customers is a legal requirement, but truly effective customer service strategies go beyond mere compliance.

Engagement 52

Engagement Magazine Customer Confidence Customers 52

CSM Magazine

OCTOBER 21, 2024

Points, discounts, and early access to sales are simple but effective ways to keep your customers engaged and happy. Retailers, the Floor Is Yours The bottom line is this: retailers that adopt even a fraction of the customer service strategies that online casinos use see a boost in customer satisfaction.

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

CSM Magazine

AUGUST 22, 2019

The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

ShepHyken

NOVEMBER 17, 2017

Your brand must consistently engage with customers on the platforms and channels that are available at the time. In the 20th century that communication was made through TV and radio advertisements, magazine print advertisements, and sponsorships.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

CSM Magazine

DECEMBER 18, 2024

They also tend to recommend the service they like to their friends and families. In the upcoming year, we will also see AI tools becoming an inseparable part of effective customer service strategies.

2025 52

2025 Customer Service Banking Financial 52

CSM Magazine

JANUARY 8, 2025

Whether youre looking to improve response times, empower your team with better tools, or create a self-service knowledge base, HubSpot might just be your key to a better customer service strategy.

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Social Media 52

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CSM Magazine

MAY 13, 2024

Connecting agent coaching with Client SLA fulfillment is not just about meeting contractual obligations; it’s about creating a service culture that values excellence, continuous improvement, and client satisfaction.

Connections 52

Connections Magazine Culture Metrics 52

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

Article 13

Article 2022 Customer Service E Commerce 13

CSM Magazine

JANUARY 9, 2025

In contrast, exceptional service can transform casual players into loyal customers. Revpandas Role in Supporting iGaming Customer Service Revpanda, a trusted name in iGaming marketing, plays a significant role in helping platforms refine their customer service strategies.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

CSM Magazine

FEBRUARY 6, 2025

Who Should Consider It: Leaders focused on brand strategy and customer loyalty management. ESADE Business School One of the top business schools in Europe, ESADE offers a strong emphasis on service design and innovative customer service strategies. More details 6.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52

CSM Magazine

JANUARY 13, 2025

They allow your team to brainstorm customer service strategies, map out workflows, and share insights in real time, even if they work outside the office. Automation tools take care of repetitive tasks, like sending follow-ups or categorizing tickets, to help your team focus on solving problems efficiently.

Communication 52

Communication Customer Service Omnichannel Multi-Channel 52

CSM Magazine

JULY 24, 2021

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

Customer Service 105

Customer Service Connections Customer Service Strategies Customers 105

CSM Magazine

OCTOBER 19, 2020

Customer service is highly influential in purchasing decisions and how strong your sales are may depend on how interactive and personalized your customer service strategy is. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. App by Hubspot.

2020 98

2020 Social Media 2003 Customer Service Strategies 98

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

CSM Magazine

JANUARY 20, 2025

With tools like a WhatsApp Shared Inbox for Teams, you can track essential metrics such as: Average response times Customer satisfaction scores (if feedback is collected) Inquiry resolution times Set measurable goals to continuously improve these metrics, allowing your team to deliver the fastest and most reliable customer support possible.

Customer Service 52

Customer Service Document Metrics Customer Satisfaction 52

CSM Magazine

JANUARY 15, 2025

Whether you run your own e-commerce platform or work for a payment processor that operates very similarly to a bank , you have likely implemented or thought about implementing AI into your customer service strategy. But for all the good that AI and chatbots offer in customer support, there are also challenges.

E Commerce 52

E Commerce E-support Multi-Channel 2024 52

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. She is a regular contributor to the Harvard Business Review and Forbes and has been a sought-after writer for publications including Fast Company, Entrepreneur, Knowledge@Wharton, ChangeThis, Seeking Alpha, QSR Magazine, among others.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

CSM Magazine

FEBRUARY 16, 2023

With 97% of Fortune 500 companies now using social media, s ocial channels such as Twitter and LinkedIn have become an integral component of business customer service strategies. This trend is expected to accelerate as companies seek out new ways to use social media for customer service needs.

Social Media 64

Social Media Customer Service Customer Service Strategies Customers 64