Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
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Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.
ShepHyken
JULY 28, 2021
One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Do it right by creating an experience that ensures customers always come back! .
CSM Magazine
AUGUST 27, 2024
Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.
ShepHyken
JUNE 24, 2020
It’s a percentage of existing customers that maintain loyalty to the business within that window of time. The formula for calculating customer retention is pretty simple. First, you need three pieces of information: You need “S” – the number of existing customers at the S tart of the period of time.
ShepHyken
APRIL 28, 2021
This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. And that’s not the type of customer experience that gets a customer to say, “ I’ll Be Back.”.
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