ShepHyken

SEPTEMBER 15, 2024

With 15 ideas shared, you’re sure to find something to help you achieve high customer satisfaction scores. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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Article Loyalty Programs Customer Service 2024 86

ShepHyken

NOVEMBER 11, 2024

The result is a dramatic increase in both the number of customers willing to share feedback and the quality of their responses. Staff Friendliness by Miika Mäkitalo (CRM Magazine) Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail.

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2024 Article Customer Service Magazine 70

CSM Magazine

APRIL 12, 2022

The uncomfortable fact is that you can be as customer focused as you wish, but you will not always be able to help. Rudeness has no place in any situation but especially in our day-to-day livelihoods.

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Customer Service Training Customer Service Customers Article 52

ShepHyken

JUNE 4, 2024

Magazine interview. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Magazine Workshop Customer Service Training Article 93

ShepHyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Communication Magazine Airlines Workshop 98

CSM Magazine

NOVEMBER 4, 2019

Confidence also comes from reminding yourself that you are the expert and to tap into your product knowledge and experience in difficult or day to day customer service situation. For more information on the actor-led customer service workshop please visit here or email training@hendrixthedog.org tel: + 44 (0) 1892 519504. .

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Customer Service Training Customer Service Workshop Hospitality 80

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.

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Customer Service Training Customer Service E-support Metrics 40

ShepHyken

SEPTEMBER 22, 2024

Costco Is Rolling Out a Brand-New Feature that Its Most Loyal Customers Will Love by Bill Murphy Jr. Magazine) Did you hear the one about the loyal Costco member who went to buy a $4.99 Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It has a brain.

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Article 2024 Customer Service E Commerce 83

ShepHyken

FEBRUARY 10, 2021

I was reading an article by Jeff in a magic magazine. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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Magazine Entertainment B2C Customer Service Training 133

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I Connect with Shep on LinkedIn.

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Article 2023 Customer Service Magazine 62

CSM Magazine

JULY 1, 2024

Training Your Staff Your team should embody your commitment to exceptional service: Customer Service Training : Regularly train your staff on the latest customer service techniques and best practices. Implement these strategies and watch your customer satisfaction soar!

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Automotive Customer Service Loyalty Programs Magazine 52

ShepHyken

MAY 13, 2024

8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed.

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Article Customer Service 2024 Loyalty Programs 77

ShepHyken

NOVEMBER 19, 2023

While there may not be anything new here, the ideas are valid and will give you some “food for thought” as you think about how your digital strategies can maintain and build trust with your customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Article Customer Service 2023 Magazine 64

ShepHyken

FEBRUARY 25, 2024

Customer service trends to watch in 2024 by St. Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. My Comment: I’m honored to be included in this year’s Replicant’s Top 50 CX Innovators List.

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2024 Article Customer Service Average Handle Time 66

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.

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ShepHyken

MAY 26, 2024

How to Make Customer Service Your Company’s Superpower by Jaquie Scammell (The CEO Magazine) Customer service no longer sparks the same enthusiasm it once used to. Is it time to lead a new service leadership revolution and put the human back in ‘human service’? Connect with Shep on LinkedIn.

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ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. If you say the word “subscription,” most people think of magazines and newspapers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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2022 Article Customer Service Magazine 70

ShepHyken

NOVEMBER 27, 2023

Instead, the machine can become the co-pilot to a powerful interaction with the customer – one that gives the front-line customer service and sales reps tools that they can use to deliver a personalized and better CX. Connect with Shep on LinkedIn.

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Article 2023 Customer Service Net Promoter Score 73

ShepHyken

JANUARY 24, 2022

5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.

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2022 Article Customer Service Magazine 70

ShepHyken

MARCH 21, 2022

And right up there with that power is when customers create content (written and video) for the world to see. The Five Cs of Customer Service by Call Centre Helper Magazine. Call Centre Helper Magazine) If you are looking for contented customers, then there are five key areas that you need to address.

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2022 Article Customer Service Magazine 70

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Knowing who your customers are (as in your target audience) and creating a value proposition that you honor leads to a better CX.

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Article Customer Service 2023 Loyalty Programs 64

ShepHyken

OCTOBER 4, 2021

7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. My Comment: Returning customers are more profitable, not just because they return. Here are my top five picks from last week.

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Article 2021 Customer Service Magazine 103

ShepHyken

AUGUST 19, 2020

I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. His idea of taking the report to a professional level was to have no misspellings.

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ShepHyken

SEPTEMBER 4, 2023

Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc. Magazine) Customer retention is a crucial aspect of any successful business. It can lead to increased customer loyalty, repeat business and, ultimately, higher profits.

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Article Customer Service Hospitality Hotels 70

ShepHyken

AUGUST 28, 2023

This is a very robust article all about taking advantage of the gift of customer feedback. Two Elements of Successful Branding You Don’t Want to Overlook by Jacob Goldberg (The CEO Magazine Global) Branding and marketing have changed in recent years. Gone are the days when they merely revolved around flashy logos and catchy jingles.

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2023 Article Customer Service Magazine 62

ShepHyken

JUNE 14, 2021

Personalization may not quite be table stakes for a good customer experience, but it’s a definite differentiator. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

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2021 Article Customer Service Retail 101

ShepHyken

MAY 6, 2019

How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky. CustomerThink) Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences.

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Article 2019 Customer Service Magazine 119

ShepHyken

DECEMBER 20, 2021

Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. Customer Experience by Tyler Gallagher. Authority Magazine) As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing A.J.

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ShepHyken

NOVEMBER 1, 2020

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. Second, there are some great comments from other customer service and CX experts that will give you something to think about.

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Article 2020 Customer Service Magazine 109

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. This time it is Ricardo Saltz Gulko’ s picks of the best customer experience and design books of 2021, and he included my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. Here are my top five picks from last week.

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2021 Article Customer Service Retail 91

ShepHyken

DECEMBER 27, 2021

This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Magazine) “Embrace customer complaints” is probably a cringe-worthy idea to some of you. Follow on Twitter: @Hyken.

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2021 Article Customer Service 2001 77

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. You may find some answers in this article.

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Article 2021 Customer Service Metrics 77

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

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2021 Article Customer Service E Commerce 91

ShepHyken

MAY 2, 2022

Financial services seem to be the focus, but I believe almost any type of organization will benefit from reading this article. Magazine) If you’re looking to take your strategy to the next level, these content types can be your secret weapon. My Comment: Content marketing is part of the customer experience.

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Article 2022 Customer Service Social Media 74

ShepHyken

MAY 12, 2019

Are you reactive, proactive or predictive when it comes to customers? CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. by Michael Stelzer. Follow on Twitter: @Hyken.

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2019 Article Loyalty Programs Customer Service 97

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. You’ll have to download the report to get it – and it’s worth it.

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2020 Article Customer Service Contact Center 93

ShepHyken

DECEMBER 13, 2021

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. It’s about getting “service” right. You’ll be happy you did. Follow on Twitter: @Hyken.

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