ShepHyken
MAY 23, 2018
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. Customers want and expect more than ever before – because that’s what we have we taught them. That failure results in 67% of customers becoming what they call “serial switchers.”
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ProProfs Chat
MAY 1, 2020
You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
ShepHyken
DECEMBER 8, 2021
Rather than deliver a poor customer service experience, they felt it was better to shut down part of the restaurant. Customers will overlook certain issues when there’s transparency, a flow of information, and the effort to create an excellent customer service experience. . It was the perfect explanation.
Kristina Evey
MARCH 18, 2015
Poor customer service is rampant these days. The impact of poor customer service on your business is more than just the occasional upset customer. Customers leave because of bad service. Don’t let the service your staff delivers drive customers away. Plain and simple.
ShepHyken
JULY 22, 2020
If we look at the first definition of fight, which uses the words battle and physical combat , I can see a company stating, “Let’s fight against poor customer service.” Bad service has no place in any company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
Expert insights. Personalized for you.
102 
Let's personalize your content