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What Is the Enemy of Customer Service?

ShepHyken

He shared an amazing answer: The enemy of customer service is pride. If youve been following my work, you know one of my favorite concepts is The Customer Is NOT Always Right ! If youve been following my work, you know one of my favorite concepts is The Customer Is NOT Always Right ! Can you see the conflict?

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

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Choosing the Right Words Can Transform a Customer Service Conversation

ShepHyken

In the customer service world, we’re contacted by customers who have questions and problems. is an opportunity for a positive customer service conversation right from the start. Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes.

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Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

ShepHyken

With all the talk of AI, ChatGPT and more, Im often asked when interviewed, Whats changed in customer service? For thousands of years actually about 3,775 years when customers have had a problem or question, they have contacted the company they are doing business with and hoped that it would be resolved to their satisfaction.

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Why Handling Mistakes Well Is a Key to Amazing Customer Service

ShepHyken

Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. However, over time, customers will notice that there are never problems.

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Six Game-Changing AI Customer Service and CX Strategies

ShepHyken

AI is reshaping customer service and customer experience faster than we could ever imagine. Don’t fall into the trap of thinking AI can replace your customer service team. If customers are frustrated with certain AI responses, fix them quickly. But some are getting it wrong.

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The Complete Customer Service Training Guide

ProProfs Chat

Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. Source: Mckinsey.com.