Very Best Service

DECEMBER 3, 2024

Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. This blog post explores some of the most innovative customer service practices that have emerged in recent times.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve joked about how so many hotel “gyms” have at least one broken treadmill. The last several hotels have had working equipment! I’m grateful most hotels have abandoned the idea of the compact-yet-completely-useless hairdryer that pops out of the wall. No more broken treadmills! How lovely.

Travel 282

Travel Hotels Guest Experience Airlines 282

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. My Comment: Do your customers open your emails to them?

Article 155

Article 2021 Customer Service Loyalty Programs 155

CSM Magazine

OCTOBER 29, 2024

In today’s fast-evolving business landscape, customer service has moved beyond merely solving problems or answering questions. Companies are now responsible for a range of measures that impact the customer experience, from ensuring compliance with complex regulations to implementing safety protocols that build trust.

Measurement 52

Measurement Customer Service Hotels Financial 52

Bill Quiseng

OCTOBER 9, 2024

So, I encourage you to remind yourself and your colleagues every day about each one of The Rule of Three QUI TAKEAWAYS to Customer Service and Customer Experience. I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers. But I digress.

Customer Service 173

Customer Service Customer Experience Social Media Loyalty 173

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Customer service expert Chip Bell sets the stage with a story. Package” by Chip Bell.

2021 162

2021 Article Customer Service Guest Experience 162

InMoment XI

OCTOBER 24, 2024

These platforms focus on improving customer experience metrics such as customer satisfaction, loyalty, and retention. The Importance of Customer Engagement Platforms Today, 70% of consumers expect a response from a customer service team within the same day. References Statista. Accessed 10/11/2024.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Customer Bliss

MARCH 21, 2019

Be sure it’s customer-focused, not self-focused,” says Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. One who leads with a vision and principles that can transform both employee and customer experience?

Hotels 192

Hotels Employee Experience Leadership Magazine 192

Experience Investigators by 360Connext

JULY 9, 2024

We’ll illustrate the revolutionary impact of AI on revenue generation, supply chain optimization, and customer service using real-world examples that bridge fashion and other sectors. Curious about how AI can elevate customer engagement and productivity? You’ll also hear compelling stories from GitLab and the St.

2024 284

2024 Fashion B2C Hotels 284

Experience Investigators by 360Connext

APRIL 7, 2015

He informed me it had departed and we should go to customer service. (It We walked through the airport and found the customer service agent. My husband tries another American Airlines customer service rep. He gets customer service and what it means to care about customers.

Airlines 307

Airlines Customer Experience Travel Books 307

TechSee

OCTOBER 23, 2018

Thanks for calling our Hotel. Personalization as a driver in customer service. With unprecedented advances in algorithms and other machine learning tools, AI-enhanced solutions, such as virtual assistants or chatbots, can learn how to respond, engage or process many standard tasks — including customer service queries. .

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Customer Service 2007 Virtual Agent 2018 157

ShepHyken

FEBRUARY 4, 2025

In Gs words, You extract the customer from the experience and help them at that moment rather than force them to go through a process that, for them, could be confusing, cumbersome, or just not pleasant. In the Moment Feedback This reminded me of an experience I am having more and more after checking into a hotel.

Feedback 91

Feedback Government Hotels Workshop 91

The DiJulius Group

JANUARY 3, 2022

The 3 Worst Customer Service Stories Last Year Hotel kicks out grandma & granddaughter at night, after they left a bad review The Baymont Inn & Suites called the police to remove a 63-year-old grandmother and her 6-year-old granddaughter after they responded to an email asking how their room was. Read Full Article.

2021 126

2021 Customer Service Hotels Article 126

ShepHyken

JANUARY 31, 2023

It could be a nicer hotel, a better seat in a theater, a better cut of meat at the grocery store, and more. He found that it often doesn’t cost much more to upgrade. So, I started thinking about this advice and how we can apply it to the customer experience. Follow on Twitter: @Hyken

Customer Service 147

Customer Service Hotels Customer Service Training Reference 147

Brandwatch CX

APRIL 1, 2025

Saving money, quicker response times and happier customers: its no wonder social media customer service is growing at a rapid pace. Social customer service costs around $1 per interaction , six times cheaper than phone support costs. Twitter reports that customer service interactions have increased by 2.5

Social Media 52

Social Media Customer Service 2011 Engagement 52

ShepHyken

MARCH 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. Why marketing can no longer ignore customer experience by Jason VandeBoom. Digiday) Customer experience is rapidly becoming more designable, more accessible and more creative. Follow on Twitter: @Hyken.

2021 146

2021 Article Customer Service Airlines 146

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. Those two articles highlight the unique aspects of service the two groups offer and how they hurt or help our service efforts.

Customer Service 139

Customer Service Hotels Customers Travel 139

Experience Investigators by 360Connext

JUNE 9, 2015

It’s the little plus that show that you value the customer and their business. EXAMPLE: Doubletree Hotels and their chocolate chip cookie. It’s a signature extra by the hotel. Check in at any Doubletree around the world and you’ll receive a warm chocolate chip cookie at reception.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Hotels are leveraging technology to create these unique moments.

Hotels 52

Hotels Customer Service Guest Experience Hospitality 52

Michel Falcon Experience

OCTOBER 19, 2016

But what about investing in customer service stories? You may have heard the saying, “Customer service is the new marketing.” The primary reason that people will refer your service or product, and why the media will cover your company, is because you have a story to tell.

Customer Service 144

Customer Service Reference ROI Hotels 144

GetFeedback

JULY 19, 2019

A recent McKinsey survey showed customer satisfaction with health insurance is 73% more likely when customer journeys work well than when only touchpoints do. There is greater ROI when the holistic customer journey is the focus. surveys, website studies, or the number of customer service interactions on Twitter).

ROI 309

ROI Touchpoint Hotels Customer Journey 309

CSM Magazine

FEBRUARY 5, 2025

When a customer experiences a service failure, you’d assume their trust in the brand takes a hit. Thats the concept behind the Customer Service Recovery Paradox. In this article, well explore real-world examples of companies that didnt just bounce back from service failuresthey came back stronger.

Brands 52

Brands Customer Service Airlines Net Promoter Score 52

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Lets break down how you can make the most of these tools to provide top-notch customer service.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Article 107

Article 2019 Customer Service Hotels 107

CSM Magazine

NOVEMBER 17, 2024

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. This year’s gala theme, “Powered by Stars: 30 Years of Stellar Service,” highlights the dedication and service excellence of businesses in southern Colorado.

Customer Service 52

Customer Service 2024 Exceptional Customer Service Hotels 52

Customer Bliss

APRIL 11, 2018

First Direct Bank took the action to have a human available for customer service every day, 24/7. Every person whom customers reach is trusted to change processes, procedures, and policies to improve their situation. Virgin Hotels decided to act with fairness by eliminating “nickel and diming” at their hotels.

Hotels 209

Hotels Insurance Books Banking 209

ShepHyken

JANUARY 28, 2025

For example, many prefer booking their travel through their bank’s credit card programs, which offer points or perks that can be used for flights, hotels, or car rentals. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Loyalty Programs 86

Loyalty Programs Loyalty Customer Experience Rewards Programs 86

InMoment XI

JULY 16, 2024

If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness. This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness. This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service.

Management 195

Management Social Media Hotels Airlines 195

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. For example, a few hours after checking into my hotel, I got an email with this message. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . Customer service agent notes and messages.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

ShepHyken

NOVEMBER 3, 2021

I would love to get some service-related feedback. My hotels have struggled this year with our service scores. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. This hotel owner knew his ratings were slipping and wanted to do something about it.

Hospitality 169

Hospitality Hotels Customer Experience Feedback 169

eglobalis

SEPTEMBER 28, 2024

.” Lack of Customer Trust: Unlike in other regions where Toyota dealers trust the word of their customers—understanding that nobody has time to waste—some dealerships in Germany approach customers with suspicion, requiring them to prove issues like GPS malfunctions while driving.

Automotive 472

Automotive Loyalty Return on Investment Transportation 472

Kate Nasser

DECEMBER 11, 2022

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time.

Hotels 68

Hotels Customer Experience Customer Expectations Customers 68

ShepHyken

DECEMBER 7, 2016

Along those lines, I want you to come up with a customer service promise. For some companies, their tagline is their customer service promise. For example, Zappos.com ’s tagline is Powered by Service. Three words that exhibit a commitment to the customer. They are obviously passionate about their clients.

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Customer Service Hotels Customer Service Training Definition 133

ShepHyken

MARCH 6, 2020

Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. That waitress wowed me with her service and her attitude, but the manager’s lack of response almost nullified her customer service savvy.

Customer Service 98

Customer Service Hotels Presentation Travel 98

The DiJulius Group

APRIL 13, 2020

The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees.

Customer Service Training 105

Customer Service Training Customer Service Hotels Insurance 105

Joe Rawlinson

NOVEMBER 28, 2018

Everything around us is evolving and so is customer service. Most businesses today have three or four channels of communication that allows customers to reach to them via phone, email, live chat and so on. It was the customer service.

Customer Service 144

Customer Service E Commerce Hotels E-support 144