InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. The next step is identifying patterns in this data to help you better understand your customers. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. Take Action.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Retently

MARCH 11, 2025

What common questions might customers have? How can support teams be prepared to assist customers with this new item? By bringing the customers voice into the product development process, a CX Manager helps create experiences that meet expectations from the start. The solution?

Management 115

Management Customer Experience Roadmap NPS 115

Thematic

APRIL 1, 2025

💡 Tip: Create a simple chart of your customer segments and list the top 3 concerns or needs for each, based on your data. This cheat-sheet will help everyone understand different customer voices.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

BirdEye

JULY 5, 2023

Customer loyalty programs Customer loyalty programs are a staple in all marketing strategies. But times have changed, and customer voice is more important than ever. Exclusive offers and events Above, we’ve touched on some types of loyalty programs that businesses typically employ.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What is voice of the customer?

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

ChurnZero

APRIL 14, 2020

This way, they can get instant insight into how their customers feel and if they have ideas on how to improve your product or service. Plus, making your customers voice a focal point of your business will do wonders for your online presence. 7 Loyalty Program Types: Which Is Right For You? –

Feedback 81

Feedback Net Promoter Score E Commerce Loyalty Programs 81

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Brands Airlines 74