Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

FEBRUARY 3, 2025

For businesses, especially those with multiple locations, AI customer review software tools offer a powerful way to not only manage reviews but also unlock growth opportunities through actionable insights. These tools simplify tasks like feedback analysis, trend detection, and extracting key insights.

Feedback 52

Feedback Insights Multi-Channel Demo 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

SurveySensum

DECEMBER 30, 2024

While it shines in NPS insights, CustomerGauge falls short in a few key areas. CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

InMoment XI

SEPTEMBER 17, 2024

Most consumers express a desire to interact with a brand across multiple channels, but 77% of brands admit they struggle to create a cohesive customer journey across those channels. Hopefully, with your marketing efforts and channels, the customer will come across your company and become aware of your solution to their problem.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

InMoment XI

JANUARY 12, 2024

It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations. By deciphering the nuances of customer interactions, businesses can gain valuable insights into preferences, sentiments, and pain points.

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success.

Social Media 52

Social Media 2025 Management Multi-Channel 52

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. As competition intensifies and customer expectations evolve, success requires deeper insights and more sophisticated decision-making processes.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal. Watch the free demo now. Evaluate their success, failures, and impact to create benchmarks.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Multi-location listing management can be challenging. Consumers research businesses online before booking an appointment or purchasing a product – what they see here greatly matters.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

Optimove

DECEMBER 10, 2024

Marketers will also gain insights into leveraging AI to enhance creativity, streamline workflows, and deliver hyper-personalized, impactful customer experiences. For example: Campaign Ideation: AI can suggest ideas for creative themes or angles based on past campaign successes and real-time consumer insights.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

Thematic

NOVEMBER 18, 2024

You can get a snapshot of sentiment across many channels at the same time. Accuracy AI-powered insights also win when it comes to accuracy. Customer Support Insights: Analyzing customer emails, live chats, and call transcripts can tell you how customers feel about their support experience.

Multi-Channel 62

Multi-Channel Social Media E-support Net Promoter Score 62

BirdEye

NOVEMBER 18, 2024

These tools serve as virtual assistants, handling routine tasks while providing data-driven insights for strategy optimization to help in your social media management. Watch the Free Demo Now. See Pricing FREE DEMO Content creation Every social media manager faces the challenge of consistently creating fresh, engaging content.

Social Media 59

Social Media Multi-Channel Culture E-support 59

Optimove

MARCH 17, 2025

For example, a journey orchestration strategy can automatically determine whether a customer is more responsive to an SMS flash sale, an email lookbook, or a push notification about new product arrivalsand then act on that insight by sending out a message or promotional campaign in real time.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

MARCH 25, 2025

AI-orchestrated gamification blends behavioral insights with real-time engagement to drive loyalty, increase lifetime value, and enhance personalization at scale. Real-Time Orchestration Across Channels The real power of AI-orchestrated gamification lies in its ability to work alongside all marketing initiatives.

Multi-Channel 52

Multi-Channel Sports Download Measurement 52

Inbenta

DECEMBER 28, 2024

In this insightful conversation, Ade Crossland, Digital Skills Leader at Nationwide Building Society, provides a behind-the-scenes look at their innovative approach. At that time, our digital channels were just beginning to emerge. It’s a multi-layered solution right across the business.

Demo 52

Demo Banking Multi-Channel Net Promoter Score 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. Modern consumers expect personalization , real-time relevance, and seamless cross-channel experiences. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4

2025 52

2025 Multi-Channel 2024 NPS 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. For specific pricing details, please reach out directly.

Feedback 52

Feedback 2025 2024 Multi-Channel 52

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Document Feedback 52

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. Watch the Free Demo Now. See Pricing FREE DEMO Transforming review management with Birdeye Reviews AI For restaurant owners managing multiple locations, staying on top of reviews across various platforms can be overwhelming.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

BirdEye

APRIL 11, 2025

In this blog post, well walk you through how to choose the right local SEO agency that can help your multi-location business thrive in the UK market. Watch the Free Demo Now. See Pricing FREE DEMO 2. It calls for local expertise, a consistent local SEO strategy, and a partner who understands your region, industry, and customers.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. For multi-location businesses, local listing management can be a one-size-fits-all solution. Without a focus on local listings, a multi-location brand may struggle to establish itself in the local markets.

Management 52

Management Multi-Channel Demo Brands 52

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Brands 52

Brands Management Multi-Channel Social Media 52

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

InMoment XI

SEPTEMBER 16, 2024

Hospitals and clinics use this kind of insight to make data-driven decisions to improve their workflow and enhance patient satisfaction. It’s important to have access to actionable data that provides specific insights into improving the customer experience. How to Collect Patient Feedback?

Feedback 195

Feedback Healthcare Hospitality Consulting 195

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. This blog post explores how AI chatbots transform healthcare communication and provides insights into their potential to reshape patient experiences. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

InMoment XI

JANUARY 17, 2024

It often involves collecting and analyzing integrated CX data, which can be valuable for gathering actionable insights, making informed business decisions, improving service offerings, and tailoring experiences to meet customer expectations. Today’s consumers expect seamless and convenient interactions across multiple channels.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

MARCH 27, 2025

Watch the Free Demo Now. See Pricing FREE DEMO Essential considerations when transferring Facebook page ownership While transferring Facebook page ownership is a relatively straightforward process, there are some crucial points you should keep in mind to avoid potential issues. Watch a free demo today.

Social Media 52

Social Media Demo Multi-Channel Management 52

SurveySensum

FEBRUARY 17, 2025

This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Optimove

NOVEMBER 28, 2024

The Importance of Data-Driven Marketing : Optimove’s customer insights and predictive analytics enable marketers to craft highly targeted campaigns, ensuring maximum impact from this unique blend of retail and sports fan engagement. How Optimove Empowers Retailers and Sports Betting Sites 1.

Sports 59

Sports Retail Multi-Channel Download 59