InMoment XI

OCTOBER 25, 2024

Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. Start with your social media profile and look at the interactions with your recent posts.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Interactions

FEBRUARY 6, 2025

The complexity of insurance interactions Insurance, by nature, is driven by complex transactions, from signing up for a new policy to making a claim. This low frequency contact, coupled with the relative ease of switching insurers, puts tremendous pressure on insurance carriers to get every interaction right.

Insurance 62

Insurance Interaction Multi-Channel Contact Center 62

InMoment XI

NOVEMBER 26, 2024

Customer journey maps may also be called customer interaction maps, customer corridors, or service blueprints. Different journey maps provide unique insights, whether you’re looking to understand how customers interact with your brand today, envision an ideal future state, or analyze internal processes that affect customer outcomes.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

OCTOBER 14, 2024

For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. It’s always worth remembering that while your customers might love interacting with your business, they don’t necessarily love filling out your feedback forms.

2024 195

2024 Hospitality Feedback Healthcare 195

TechSee

FEBRUARY 10, 2025

Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions. True Scalability: AI handles complex tasks at scale, maximizing your ROI while freeing human agents to focus on those interactions that require a “human touch.” ” Curious how it works? The result?

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

InMoment XI

OCTOBER 30, 2024

These expectations stem from a need for both efficient digital solutions and the human touch of in-person interactions. Ensure an Omnichannel Customer Journey Customers are no longer comfortable restricting themselves to a single interaction channel. Invest in Digital Channels Customers are increasingly keen on digital interactions.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 17, 2024

What are they hoping to accomplish by interacting with your business? Is there anything additional you’d like to share regarding your interaction with our business/product/service/? If prospects or existing customers have previously interacted with your competitors, you gain useful context into how you can make yourself stand out.

Feedback 195

Feedback Insights Customers Banking 195

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. For example, after a customer service interaction, the support rep’s signature might include a simple “ How did I do? rating with clickable smiley faces. So, why are they so efficient?

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

NOVEMBER 21, 2024

2025 Consumer Trends Report The One Report You Don't Want to MIss: The way customers interact with brands is evolving faster than ever. Customer Effort Score (CES) Did you know that customers with a high-effort interaction become more disloyal compared to just 9% with a low-effort experience? Sources Khoros.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 23, 2024

Customer experience in banking refers to the thoughts, opinions, and feelings customers have about every interaction with your financial institution. From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 22, 2024

Churn Rate Customers churn when they stop using or interacting with your SaaS product. These interactions could include navigating your website or talking to customer support. A higher score indicates smoother product usage with low-effort interactions. See how InMoment can elevate your CX efforts by scheduling a demo today!

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

DECEMBER 10, 2024

Regular interactions remind customers of the value you offer and encourage long-term loyalty. It strengthens customer relationships: Delivering personalized interactions creates an emotional bond between customers and the brand. These insights enable you to personalize interactions and improve weak touchpoints.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

eglobalis

SEPTEMBER 16, 2024

Unlike B2C interactions, B2B transactions are more complex, involving multiple decision-makers, longer sales cycles, and intricate touchpoints. Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience.

B2B 382

B2B Customer Experience Customer Centricity Omnichannel 382

Retently

NOVEMBER 29, 2024

Think about it: from the moment you meet, every glance, every word, and every interaction paints a picture. Key Takeaways First impression surveys are most effective when sent immediately after a key interaction , such as a website visit, a purchase, onboarding, or customer support. First impressions in business? Let’s break it down.

Events 121

Events Feedback Interaction E-support 121

InMoment XI

OCTOBER 19, 2023

They serve as centralized hubs where businesses manage customer interactions. These interactions can take various forms, including phone calls, emails, web chats, social media inquiries such as online reviews , and more! The primary goal of a contact center is to ensure that customers receive timely and effective support.

Contact Center 273

Contact Center Customer Service Omnichannel Social Media 273

InMoment XI

NOVEMBER 19, 2024

AI-powered transcriptions help doctors record and review patient interactions to make informed decisions. Unlike traditional tools, InMoment’s advanced AI-powered solution addresses this specific problem to ensure your CX team accurately records customer interactions. A popular instance is Microsoft’s first public demo of Bing AI.

Reference 195

Reference Contact Center Healthcare Financial 195

InMoment XI

DECEMBER 3, 2024

The Impact of AI AI is transforming the way businesses interact with customers. Schedule a demo today to see how InMoment can guide you toward higher stages of customer experience maturity! Companies that fail to meet these expectations risk losing market share to customer-centric competitors. References Zendesk.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

TechSee

JANUARY 19, 2025

Artificial Intelligence (AI) is everywhere these days, and it’s changing how businesses interact with their most prized asset: their customers. Need to handle both in a single service interaction? It ensures every customer interaction is managed by the right AI, leading to better experiences and business outcomes.

Net Promoter Score 109

Net Promoter Score Average Handle Time NPS Demo 109

InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

InMoment XI

OCTOBER 15, 2024

To gain a deeper understanding of the Voice of the Customer, brands must gather and integrate customer experience data from multiple sources, including reviews, contact center calls and chats, social, surveys, customer interactions, agent performance, operational metrics, and more. References Springer.

Insights 195

Insights 2024 Feedback Contact Center 195

InMoment XI

APRIL 6, 2022

To provide an exceptional customer journey, you need to understand your customers —how they interact with your website and what they’re really looking for. Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. Identify Touch Points.

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

Optimove

JANUARY 5, 2025

billion users in 192 countries, it provides marketers with: High Engagement Rates : Vibers messaging features are designed to drive meaningful customer interactions. Rich Media Capabilities : Enhance campaigns with images, videos, and interactive content to boost relevance and impact. With nearly 1.17

2025 59

2025 Marketing Download Demo 59

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. Reputation management software powered by AI can efficiently monitor and analyze these interactions, enabling businesses to promptly address concerns and amplify positive feedback.

Social Media 195

Social Media Demo Insights Loyalty 195

InMoment XI

OCTOBER 10, 2024

Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. Social media management is important because social media is one of the main ways that consumers interact with your brand. What is Social Media Management? References Social Media Examiner.

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. Most other businesses, however, will only ever interact with their customers through digital channels.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

Retently

NOVEMBER 13, 2024

Increased smartphone and internet accessibility means more people can interact with VFRs. Enhancing CX Through Virtual Fitting Rooms Virtual fitting rooms add a level of personalization and interactivity that was once only possible in physical stores. Retailers are investing in user-friendly interfaces to make the experience seamless.

Retail 145

Retail Social Media Technology Brands 145

InMoment XI

AUGUST 13, 2024

This includes phone calls, emails, chat messages, and social media interactions. Conversation intelligence software is a critical tool for success in a world where every interaction counts. The goal is to extract qualitative insights such as customer sentiment that can improve customer interactions and overall business performance.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Use AI chatbots to improve diner experience Every online interaction comes with a million questions, and while you can update your business listings/websites with all the information, nothing beats the ability to ask questions and get answers in real time. Watch a free demo now.

Social Media 97

Social Media Books Demo Events 97

Optimove

DECEMBER 31, 2024

Mobile-First Engagement : With mobile usage accounting for 65%+ of digital interactions, marketers need to optimize experiences for smaller screens. Interactive Content Wins : Emails and messages with interactive elements (quizzes, polls) achieve 50% higher open rates and engagement.

2025 69

2025 Customer Engagement Engagement E Commerce 69

Inbenta

OCTOBER 30, 2024

These Conversational AI tools offer round-the-clock service, manage high call volumes effortlessly, and provide personalized customer interactions, all while cutting down on operational costs. BOOK A DEMO and see the power of Conversational AI in action. Customer service is always in demand. Why Callbots and Voicebots?

Demo 52

Demo Interaction Books Communication 52

Comm100

DECEMBER 16, 2024

Instead of relying entirely on human agents for every interaction, automation tools like AI-powered chatbots, automated ticket systems, and self-service options handle many routine tasks. Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI.

Customer Service 52

Customer Service 2025 Demo Social Media 52

SurveySensum

APRIL 16, 2025

These surveys assist users in fine-tuning plans, increasing retention, and improving every CRM interaction. Accurate data powers smarter decisions – personalized sales outreach, targeted marketing interactions, and faster support experiences. Boost customer retention by ensuring every interaction leaves a positive impression.

Feedback 52

Feedback Demo Touchpoint NPS 52

BirdEye

FEBRUARY 21, 2025

Watch the Free Demo Now. See Pricing FREE DEMO 5. Monitor engagement with interactive text campaigns Interactive text messaging, such as surveys and chatbots, can enhance real estate SMS marketing by encouraging potential clients to engage with property listings. Watch or free demo today to learn more.

Marketing 96

Marketing Communication Demo Engagement 96

InMoment XI

JULY 24, 2024

This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. Customer experience services encompass a range of solutions designed to help businesses manage and enhance their interactions with customers.

Technology 195

Technology Customer Experience Workshop ROI 195

Calabrio

APRIL 15, 2025

See how – book a free demo today. Rising Operational Costs Every human-handled interaction costs time and money. They interact across multiple channels whether via text, the web, or in-person and expect consistent, helpful service. Limited Insight into Patient Needs Too often, patient interaction data sits in silos.

Contact Center 52

Contact Center Healthcare Engagement Demo 52

InMoment XI

JULY 25, 2024

Where a customer experience is defined as how customers feel about their collective experiences and interactions with a company, the contact center experience encompasses how customers feel about their interactions with an organization’s contact center. What Is a Contact Center Experience?

Contact Center 195

Contact Center 2024 E Commerce Social Media 195