InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization. See what InMoment can do for you by scheduling a demo today!

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 of the world’s population who use social media on a daily basis. If you are in the same boat then let’s dive deep into how to leverage social media for feedback collection and what important social media survey questions to ask to gather relevant insights.

Social Media 52

Social Media Customer Engagement Engagement Feedback 52

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media 2025 Management Multi-Channel 52

InMoment XI

NOVEMBER 22, 2024

Leverage the power of social listening There is only so much customer data you can collect through surveys. Social media platforms host vast amounts of unstructured feedback that can provide deeper insights into the customer experience. You can share updates through in-app notifications or even social media posts.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing 2025 Events 52

InMoment XI

NOVEMBER 21, 2024

The four main VoC data categories are as follows: Unstructured feedback refers to open-ended responses in the form of emails and social media content. Customers are vocal about their experiences on review sites and social media platforms. This helps you create targeted approaches for identifying patterns in each category.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

BirdEye

NOVEMBER 18, 2024

” These social media mantras sound simple, but the reality is that you’re spending countless hours staring at blank screens, struggling to create fresh content for multiple platforms. What if you could create a month’s worth of relevant posts in just a few hours while increasing your social media engagement rates?

Social Media 52

Social Media ROI Metrics Engagement 52

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 109

Social Media Marketing Events Advertising 109

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. When potential clients search for legal services online, they often read Google reviews , visit attorney websites, and browse social media profiles before making a decision.

Management 369

Management Social Media 2024 Download 369

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps. See what InMoment can do for you by scheduling a demo today!

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Metrics Measurement Demo 144

InMoment XI

JANUARY 27, 2025

Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

FEBRUARY 12, 2025

Highlight your top positive reviews on marketing materials, social media posts, and in-store displays. Schedule a demo with InMoment today to see how our review management software can help improve your online reputation and drive in-store traffic. Showcase Positive Reviews Don’t sit on positive customer feedback.

Feedback 221

Feedback Retail Social Media Advertising 221

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Build a strong presence on social media A strong social media presence across platforms where your target audience is most active can be immensely beneficial in building brand awareness. Higher clicks instantly translate into higher ranking on local searches.

Social Media 97

Social Media Books Events Demo 97

InMoment XI

OCTOBER 19, 2023

These interactions can take various forms, including phone calls, emails, web chats, social media inquiries such as online reviews , and more! These solutions incorporate text, chat, and social media into the customer service ecosystem, allowing businesses to meet their customers where they are.

Contact Center 273

Contact Center Customer Service Omnichannel Social Media 273

InMoment XI

NOVEMBER 5, 2024

If you’re already running a promotional campaign on your social media channels, you can boost your efforts by displaying those offers on your Maps listing. Schedule a reputation management demo today to see how you can rank higher in local search! A clothes retailer could mention a flat 40% discount on its place card.

2024 195

2024 2026 Connections 2012 195

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. For instance, if your customers are mainly active on social media, sending survey requests via email would be a waste of your time. Here are a few questions for inspiration: 13. How did you hear about our company?

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. 2: Social Media Signals Matter Social media comments and online reviews often go overlooked, yet they hold valuable insights for businesses.

Social Media 195

Social Media Demo Insights Loyalty 195

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

InMoment XI

OCTOBER 23, 2024

Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. This is where it can help to keep an eye on customer sentiment and opinions on social media. Schedule a demo today to revolutionize your financial services and boost key business metrics.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Schedule a demo of our text analytics solution today to see how it can help boost retention rates! Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. References Forbes.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

APRIL 6, 2022

Targeted ads on Google and company social media also bring in a few more options. Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. She pulls together a comprehensive list of all of her options for high quality data management solutions.

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 284

Brands Management Multi-Channel Social Media 284

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Social media posts. Social media platforms like Twitter are full of these sentiments. What to capture. Ticket feedback.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

BirdEye

MARCH 27, 2025

Watch the Free Demo Now. See Pricing FREE DEMO Essential considerations when transferring Facebook page ownership While transferring Facebook page ownership is a relatively straightforward process, there are some crucial points you should keep in mind to avoid potential issues. Watch a free demo today.

Social Media 52

Social Media Demo Multi-Channel Management 52

InMoment XI

JULY 18, 2024

It includes customer reviews, social media comments, and website analytics. Social Media Social media platforms and social media marketing tools are becoming increasingly popular and effective sources of customer feedback. Schedule a demo today to see what InMoment can do for you.

Feedback 221

Feedback Social Media Net Promoter Score Customer Journey Mapping 221

Retently

NOVEMBER 13, 2024

Social Sharing and Community Engagement Virtual fitting rooms make shopping more interactive by enabling customers to instantly share their virtual try-ons with friends on social media. According to data, 46% of consumers have purchased products directly through social media, up from 21% in 2019.

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. This can include customer feedback, social media posts, emails, online reviews, internal documents, and more.

Social Media 195

Social Media Document Contact Center Insights 195

InMoment XI

JULY 26, 2024

When selecting reputation management software for your organization, you should consider what services and expertise the vendor offers to ensure these services encompass a range of activities including review monitoring, social media management, and public relations efforts to ensure a positive brand image.

Brands 195

Brands Management Social Media E Commerce 195

InMoment XI

AUGUST 13, 2024

This includes phone calls, emails, chat messages, and social media interactions. It leverages artificial intelligence and natural language processing to analyze the content of conversations, whether they occur via phone, email, chat, or social media. See how we can help you by scheduling a demo today!

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. See what we can do for you by scheduling a demo today. References Stayntouch.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

MARCH 5, 2024

Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews. When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. These could include the website, customer support portal, social media, and more.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195